Sky Reviews 

I recently had a fibre optic cable installed at my home, and unfortunately the overall experience was disappointing.
When the Sky engineer arrived to complete the installation, I asked if the cable could be routed in a way so it would look neater. He didn't seem interested and appeared more focused on finishing the job as quickly as possible. The drilling also caused the brickwork to blow out around the hole, and the cable has been left routed untidily. I'll now have to spend time and money improving the appearance myself.
It's disappointing because a little more care and attention to detail would have made a big difference. I would have liked to see more pride taken in the quality of the workmanship rather than simply getting the job finished as quickly as possible.

Having been a Sky Subscriber since 1993, it’s fair to say I am a loyal Customer and enjoy the services they provide.

Unfortunately there was an issue that I was unhappy with; nothing awful, but it needed a resolution, so I called the customer complaints team

Having worked in retail my whole life, I have offered good customer service and care, which has made me sensitive to poor service and appreciative of good customer care. I also appreciate that all businesses have their issues. The problem today is that many organisations do not want to apologise, and more importantly they do nothing to resolve problem and retain the customer.

As I had an Issue I called Sky Complaints and spoke to Ryan. He was polite and knowledgeable and very helpful and understanding. A credit to Sky and a great Ambassador for the brand. As a result of his derive my business with Sky will be in place going forward.

Thank you Ryan. I really appreciated your time and service today, and wish you well

TERRIBLE

I left a review last week. Told via trust pilot to contact Sky via instagram, which I did. Service via instagram was just as useless as via call centre.

Told I would get a call back from technical support team today, but typical Sky it hasn’t happened.

I continue to be in a loop of bad customer service and no resolution! Meanwhile paying two phone contracts for phones that don’t work.

Looking at other reviews it seems I’m not alone in this cycle.

Appalling service!

Sky - save yourself the generic response you put under all of these reviews and find someone who can actually help me!

Update: Sky have put their usual response. Called Sky again today, spoken to 6 different employees because they LOVE transferring a call around the call centre. Told the technical team had called us yesterday, but guess what, it was on the number that doesn’t work so it didn’t come through. Did they try the different number on file that is now our main contact? Of course not. They simply put on the notes that WE didn’t answer and left the situation there.

Also during one my many conversations with Sky employees today I was told we are a platinum VIP customer, so that’s nice. Dread to think how you’d get treated if you were just a humble customer….

Stuart was very confident in his knowledge of all sky products
This is why we moved over
A pleasure to deal with this gentleman
Thank you

Ayo is fantastic, got a great new deal including new tv for the same as I was paying monthly before….and I only popped out for a bit of food shopping!
Ayo is really friendly and helpful and explained everything clearly.

Too good service
Thank you Mr.Dermott- Sales advisor for helping out...

I have been having problems with sky for a long time and due to many issues signed up with a new provider earlier this month.

Today Sky were due to have their router collecte4d and despite waiting in all day nobody turned up.

On checking what exactly was going on I discovered that a year ago on one of several waste of time visits to improve my broadband connection that a booster which was left with no mention of any charge had in fact been added to my account at a cost of £7.50 a month

Sky just tell me entire charge as I am out of contract I did not notice this but am shocked to see it and consider this to be fraud. Sky have promised to sort this out and I hope they do but seeing it has made a bad situation with sky even worse

If sky reply to this I would ask they do not ask me to contact them through facebook or istagram which I do not use but instead make sure they do sort it out this time as I am still awaiting replies on the issues that have caused me to move my internet provider

Ayo was a excellent customer service person for sky, very friendly and very helpful person.

Faisal provides me very great service, very knowledgeable and professional, highly recommended!

Why contact a customer FIVE months before the contract expires to offer ‘savings’?
Sounds like churning to me. I rang back on the number listed for the call but received a message stating they hadn’t been able to contact me? As I’d answered the call and spoken to a call centre agent, the whole thing struck me as being Sky attempting to pull a fast one!
ALISON FROM SKY….I AM NOT ON SOCIAL MEDIA.

Rang to cancel my account as I was moving house in April. They then continue to charge me monthly. I send back my equipment in the package they sent me, i get an email on 29th May saying thanks, we've recieved the equipment back. Then, a few weeks later I get a message saying I've had a fine applied to my account for "not sending back the equipment". When I ring up to query it, I'm told they never recieved the equipment back, that I'm locked into paying for the contract for another year, and that there's nothing I can do. On top of that, I'm currently being charged £15.60 per month for "no services" (the online accounts wording, not mine). I try the live chat system and get through to someone called "cinderella" (not even kidding, that was their name) and they can do nothing to help me, so I'm now stuck paying for something I've sent back to them, in a new house where I've already sorted broadband out. Unbelievable. AVOID AVOID AVOID.

Would agree to a contract price and after first payment your price will go up without warning, they take whatever they want out of your bank account. Our contract was originally agreed for £60 per month and rocketed to £91.99 a month with no warning. Can never get through to anyone competent in customer services and would often have you transferring from line to line with different people pushing deals on you rather than wanting to discuss your problem. Would have full weeks without broadband but no discount or incentive when this happened. No reward for loyal customers - we were with sky for almost 10 years and gave them chance after chance but each year they got worse. Definitely would not recommend. Appalling.

Ayo did such a lovely job for me. We had an excellent service. Really excited to have sky TV. We initially only wanted broadband but now we have the TV with Netflix free! So happy

I could give zero I would!
I am writing this because I am deeply disappointed by the total lack of empathy shown by Sky Mobile during the hardest time of my life.

My mother was in her final days, receiving end‑of‑life care in a hospice after a long battle with cancer. She was deteriorating fast, and we were in complete shock and distress. In this emergency, my husband needed to speak urgently to his sister, who is a doctor living in Australia. In the panic and worry of the moment, he did not think to use apps or Wi‑Fi – he just called her directly.

We contacted Sky straight away to explain these very special circumstances, and asked if they would waive these charges as a one‑off act of kindness. We were told no, and that the charges must be paid in full.

I understand contracts and pricing, but rules should never come before basic humanity. When customers are at their most vulnerable, grieving and making emergency decisions, companies should show understanding, not strict refusal.

This experience has been heartbreaking on top of everything else we are going through. I hope Sky will rethink how they treat people in crisis situations.

Carl was extremely patient and helpful, especially as im dyslexic and in my 70’s carl made it straight forward and took his time

Vilas is very friendly kind and helpful. She helped me with My Sky App. Friendly smile

An excellent guidance by mick

Sky themselves were perfect for me under their Special Assistance team! Then I was forced to have City Fibre installed! They have placed their router in the middle of my bedroom wall together with plug! This is the furthest point away from my equipment and the signal is so weak everything has to be taken to 1 foot away from the router! Even to the extent of unscrewing the Ring doorbell. Pretty impossible for a wheelchair bound customer! An Engineer was booked, but after waiting over a week he did not arrive. On phoning Sky was told give him another 2 hours. Still no show, phoned again told give him another 2 hours. A total of 6 hours sitting by the front door as the doorbell does not work obviously! After numerous attempts at phoning them and over 3 hours on the phone a new appointment was made for 3 weeks time! Their customer service is appalling if you can get through the system to speak to someone! I am now waiting to see if this Engineer fronts up! I have nothing connected up other than the phone which is so slow it is like watching paint dry and a big yellow banner stating Network connection slow across the bottom!

met Ben10 today, wonderful attitude, very helpful, really, really helpful, much appreciated.He's fantastic, wonderful service.Thank you very much