Chose a sky package for broadband and tv based on its perks and pricing. TV box turned up very quickly, but broadband would take a month and 15 days to get an engineer in to fit full fibre. Didn’t h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolute time wasting thieves, steer clear. I have spent three weeks trying to resolve an error they made with the wrong price of a contract. They offered and sent a price in emails for a new c... See more
Company replied
My Sky+HD box had a power failure in June and chose to upgrade to SkyQ late June . Booked SkyQ engineer installation visit for July. No engineer turned up - no communication at all. Rebooked for se... See more
Company replied
14 years a customer. Switching to Sky stream at £130 a month. Wrong Bill 3 times 6 hours on the phone trying to get the bill right Customer Services don't ring back Products removed without agr... See more
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
United Kingdom
- www.sky.com
2.7
Poor
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terry was lovely and welcoming
Terry was lovely and welcoming. Helped me out massively in understanding how things work and was very patient with me. Lovely visit
22 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Engineer didn't show, twice
Booked an engineer visit for a router issue and took time off work for the slot, no one showed up and no call to explain. Rebooked for the following week and the exact same thing happened again, with only a brief apology text sent after the window had already passed.
22 July 2026
Unprompted review
Reply from Sky
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you've been impacted by two missed engineer appointments, particularly after arranging time away from work on both occasions.
We understand how frustrating it must be to set aside time for an appointment and then have no engineer arrive, with no communication until after the appointment window has passed. We appreciate that this has caused unnecessary inconvenience and left you without a resolution to the router issue you originally reported.
This isn't the experience we want our customers to have, and we'd like the opportunity to review what happened with both appointments and the support you've received so far.
Please get in touch with our team via one of the channels below, quoting your Trustpilot review:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
We'll be happy to investigate this further and look into the missed appointments. Thanks, Alison
Brilliant service
Emma and kashif were brilliant. Very helpful. Thank you
22 July 2026
Unprompted review
The worst broadband in the UK
The worst broadband in the UK. Customer service has now been outsourced to India, and they literally have no clue. Every call takes about 40 minutes, and you end up with no resolution. It was decent at the start but constant lies about the network and services being down. Engineers not turning up, and when they eventually do, they just fob you off, basically saying it's not their problem. Seeking legal advice. Horrible company.
22 July 2026
Unprompted review
Reply from Sky
Hi there Joe,
We're disappointed to hear that your broadband experience has left you feeling this way.
We understand how frustrating it can be when you're experiencing service issues and don't feel you're getting the support or resolution you need. It's particularly concerning to hear about the repeated contact you've had to make, the challenges you've faced with engineer appointments, and your concerns regarding communication about service outages.
We appreciate that when customers take the time to report issues, they expect clear updates, reliable support, and action to resolve the problem. We're sorry to hear that this has not been your experience.
We'd like the opportunity to review your concerns in more detail, including the issues you've experienced with your broadband service and the support you've received. Please contact our team via one of the channels below, quoting your Trustpilot review:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Our team will be happy to take a closer look and investigate this further. Thanks, Alison
had no problem with internet for 1…
had no problem with internet for 1 motnh out of 24 moths deal, trying to contact custumer service didnt helped either to get new wifi box or get the internet actually working but still were charged the money without being able to fix this situation. never again in the life to be involved in any way with sky!
22 July 2026
Unprompted review
Reply from Sky
Hi Raimondas,
We're so sorry to hear that your broadband service has not met your expectations and that you've experienced ongoing issues for such a significant period of your contract.
We understand how frustrating it must be to experience repeated connectivity problems, especially when you've sought support and feel that the issue has not been resolved. It's also disappointing to hear that you feel the assistance provided did not address your concerns or offer a suitable solution.
We'd like the opportunity to review the issues you've experienced, the support you've received, and any options available to help. Please get in touch with our team via one of the channels below, quoting your Trustpilot review:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Our team will be happy to take a closer look at your account and investigate further. Thanks, Alison
Ben10 was very helpful and explained…
Ben10 was very helpful and explained everything so I could understand what was going to happen very nice guy
22 July 2026
Unprompted review
Very good and help us Ben 10 thank you…
Very good and help us Ben 10 thank you for all your help
22 July 2026
Unprompted review
Sky Fibre Optic Installation
I had my fibre optic installation completed by Sky engineer Carl from Stafford. He explained the process through out looking after his own personal safety using his issued equipment. A1 job carried out made better by being a fellow Villa fan. UTV
20 July 2026
Unprompted review
SKY Broadband WIF Issues
Good morning,
The router has been rebooted, so please check your logs. The WiFi is still dropping. With regards to the contract, we are aware we have a 24-month agreement, but if the service being provided is unreliable, I do not see why we should have to pay. We could switch to another provider like BT or EE where the router functions without dropouts. It worked fine in the other rooms previously; we are still in the same apartment and the router is in an open area with nothing blocking it.
The Sky router does not have the same quality as the EE one, which is why the WiFi drops and the range is insufficient. Since we are in contract, you are essentially refusing to help unless we pay an extra £6 a month for a WiFi booster. It seems like a tactic to provide standard equipment that drops connections, and then require customers to pay extra when they raise a concern. This approach does not prioritize the customer.
Please review the logs and let me know how this can be resolved without additional charges.
5 June 2026
Unprompted review
Reply from Sky
Hi Ty,
Thank you for taking the time to share your feedback. I'm sorry to hear you're experiencing ongoing WiFi issues.
We appreciate your concerns and understand how frustrating it can be when your WiFi connection isn't performing as expected. From what you've described, the issue remains after rebooting the router, so I'd like to take a closer look at the connection and any diagnostic information available to identify what's causing the dropouts.
We'd never want you to feel that resolving a service issue should depend on purchasing additional equipment. Our aim is always to find the most appropriate solution based on the circumstances, and there may be troubleshooting steps or options available before considering any extras.
Please contact us directly so I can review this further and work towards a resolution with you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
They had average service over years of…
They had average service over years of being with them, so I thought, better the devil you know and wanted them to move with me, long story short, they quoted 13mb speeds when gigabit was available, then tried to backtrack but couldn't sort out moving my account telling me I needed to call back after 24hrs...
5mins on the phone to ee and I was sorted!
1 July 2026
Unprompted review
Scam call. Nah. Just terrible customer coms
Had a call yesterday from someone while driving calling to talk to me about my Sky service. Began asking me to confirm my details so I question why I have to confirm who I am when they've called me to try sell me something. Silence followed by call ending! Checked the number today +448007613372 and its a legitimate call so please train your staff on how to properly speak with customers. I hope the call was recorded for training purposes!
21 July 2026
Unprompted review
Reply from Sky
Hi Philip,
Thank you for taking the time to share your experience. I'm sorry to hear this call left you feeling frustrated. I appreciate your caution when it comes to protecting your personal information, and it's understandable to question why details need to be confirmed when receiving an unexpected call.
While our agents may ask security questions to help protect customer accounts, I'm disappointed to hear the conversation ended abruptly and that the reason for the verification wasn't clearly explained. We recognise how important clear communication is, particularly during outbound calls.
If you'd like us to look into this further, please get in touch with us directly and we'll be happy to review the details with you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
I thought Virgin was bad!
Moved to a small flat which Virgin didn't cover so I ordered Sky from a booth on the high street and was told I would get all channels with broadband and be able to record six programs at the same time all for a £66 per month.
When it turned up it was Sky Stream which does not allow recording and relies on a good internet connection. The box for the broadband was not powerful enough for a small flat so I had to upgrade to a better one at an extra £10pm. When I could take the buffering and zero service no longer I spoke to someone and they confirmed I could use the communal dish on the roof. After an engineers visit I now have a better service but the bill went up to £90pm. Days later I tried to watch football and couldn't because I didn't have HD so rang to get it and now paying over a hundred per month. Flicked onto Sky Sports to watch the cricket and couldn't watch that because I needed UHD...now paying over a £120pm. Each time I phone to get what I originally thought I had I get a new two year contract and get locked in again. Originally signed up in February but contracted until June 2028. Not the service I was expecting and will leave as soon as possible.
22 July 2026
Unprompted review
Reply from Sky
Hi Richard,
Thank you for sharing your experience. I'm sorry to read that the service you received did not meet your expectations, and that there was confusion around the products provided, installation options, and the costs associated with your package. We understand how frustrating it must be to feel that you're paying significantly more than expected and being tied into extended contracts. Please get in touch with our team directly so we can review your account and provide further support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Terrible customer service
We have been customers with sky for years and the service we have had recently was appalling. A direct debit was missed, no notification of this from Sky and unfortunately I was in hospital at the time so couldn't check that the money had come out. We were then faced with a double bill for this month which I could not settle in full. I have called Sky multiple times this month. An advisor has something different every time. No accountability from the team for poor communication. Notes should of been taken, they hadn't, agreements made by advisors which shouldn't of been. Management not calling us back and trying to brush problem under the rug. Then I was blamed for their mistakes! Not how you treat customers. We will be looking at other options as this has completely disheartened us. Go to Sky if you want extremely poor customer care and no accountability for their actions.
17 July 2026
Unprompted review
Reply from Sky
Hi there,
Thank you for sharing your review. I'm sorry to read that you've been left disappointed by the service you've received, particularly during a difficult time while you were in hospital. We understand how frustrating it must be to receive conflicting information, have agreed actions not followed through, and feel that your concerns were not properly addressed. Please get in touch with our team directly so we can review this further and provide additional support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
My experience with Sky has been appalling!
My experience with Sky has been appalling. We were leaving the UK for 12 months to visit relatives in Australia. So as per Sky's policy I rang them in February to cancel my subscription which I subsequently did. I received an email confirming my account was cancelled on the 28th March 2026. However for the past 4 months Sky have been bombarding me with emails claiming I owed them £114.50. In the last month and a half they passed my case to a DEBT COLLECTION agency who also bombarded me with email demands. The stress this caused me was immeasurable. Because I was in Australia there was no way I was going to ring them and pay another penny. Trying to contact anybody via email proved nearly impossible as they explained that they couldn't talk to me as my account had been suspended. It has taken me until the 21st July to have this issue closed and receive a refund of £9.85. I was planning on getting Sky again when I returned to the UK in 2027, now I'd rather slit my wrists. THE WORST COMPANY ON THE PLANET BY A COUNTRY MILE!!. Believe me when I say this is a shortened version of my horrible experience.
21 July 2026
Unprompted review
Reply from Sky
Hi Keith,
Thank you for your review. I'm sorry to read about the difficulties you've encountered following the cancellation of your account, particularly the repeated payment demands, involvement of a debt collection agency, and the stress this caused while you were abroad. We understand how upsetting this situation must have been. Please get in touch with our team directly so we can review your experience further and provide any additional support we can.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Customer service is a nightmare over 3…
Customer service is a nightmare over 3 hours on phone passed on to 17 separate departments and still not resolved. I was with them less than a week and I couldn't take no more of the Customer service people who i rate as a minus 10
20 July 2026
Unprompted review
Reply from Sky
Hi Anthony,
Thank you for your review. I'm sorry to read that you've had such a frustrating experience with our customer service and that your issue remained unresolved despite multiple contacts and being transferred between departments. We'd like the opportunity to look into this further and help, so please get in touch with our team directly for additional support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Just signed up for Broadband - DON’T!
Just signed up for Broadband. However, I’ve not even begun the service and already been a litany of errors and utter incompetence.
My first impression was being posted an empty box - yes, that’s right, an EMPTY box. Postman commented to me that he thought it was empty when he delivered it. No hub.
Went on online chat, said they would complete a resolution form and someone get back to me in 10 days. No mention when a hub will be sent out before service is meant to be activated on 12th August. Chat correspondence has now disappeared! No communication, just silence now 🙄
Also, appears Sky have debited my account for £5 - no mention of this or what it was for. Who knows? It’s probably for the empty box I was sent 🙄.
I will chase one more time but if I don’t get immediate resolution or refund of the mysterious £5, it will be cancelled before it’s begun and I’ll be off to Plus net. Appalling first impression and Sky clearly from this are a bunch of absolute amateurs.
Please don’t tell me either to go in SM: Facebook or Instagram to contact you. I have neither and try and stay away from that sort of thing.
The clock is ticking and your time is running out Sky. Contact me and sort it. It is NOT for your customers or potential customers to run around after you trying to rectify your mistakes and incompetence. Wish I’d never bothered now if this is a snapshot of how the customer service is going to be.
21 July 2026
Unprompted review
Reply from Sky
Hi Julie,
Thank you for sharing your experience. I'm sorry to read about the issues you've experienced so early in your broadband journey, particularly receiving an empty package, the lack of communication regarding a replacement hub, and the unexpected charge on your account. We understand how frustrating this must be and that this has created a poor first impression.
As you do not wish to be directed to social media channels, please contact us directly through our available customer service channels so we can review your concerns and investigate this further.
You can get in touch with us:
🖥️ Online: https://www.sky.com/help
📲 or the My Sky App
Thanks again for taking the time to share your thoughts.
Thanks, Gillian
Its garbage and a rip off.
Its garbage and a rip off.
The box glitches often.
The apps forget whether your a member or not 🤷
It eats electric.
The tech is so far behind.
21 July 2026
Unprompted review
Reply from Sky
Hi Damian,
Thank you for sharing your review. I'm sorry to read that you've encountered issues with your equipment and apps, and that you feel the service hasn't met your expectations. We'd like the opportunity to understand these problems further and see how we can help, so please get in touch with our team directly.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Hey Sky BT Openreach Do Not Fit Satellite Dishes
15 years with Sky with TV Broadband and Mobiles. Over the last two years something changed and we have had to move our mobiles and broadband away from Sky due to very poor performance and delivery. Today the TV was cancelled and moved to EE after Sky were unable to register our house move (1970s house been there long enough) on their system even though there was a Sky dish fitted. The address issue aside they were thinking BT Openreach were able to fit new a cable to Sky dishes, which they're not. The Indian call centre felt like they were clueless and blagging it with no working knowledge - and this after two weeks of no progress and failed call backs, they said it would now be three weeks for a Sky Engineer, if they can fix the address issue. Nope. I cancelled straight away (they seem to be able to do that) and have now taken up the EE TV package - which is half the cost and has the all Sky channels we watch, plus pause and recording. EE are much more efficient too, so winner winner chicken dinner on moving to EE.
21 July 2026
Unprompted review
Reply from Sky
Hi David,
Thank you for sharing your experience. I'm sorry to read that your recent interactions with us have left you feeling disappointed after being a long-standing customer. We understand how frustrating delays, communication issues and difficulties arranging services can be. Please get in touch with our team directly if there is anything outstanding and we will see how we can help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
The first 2 weeks was frustrating…
The first 2 weeks was frustrating because my broadband kept going off so
Sky kept checking it because it was my network that wasn’t connecting to it then it got fixed
After that it’s been terrific no more trouble at all and for half the price of my last server who I was was with for years so I’m very pleased with sky Broadband
16 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.