Onestream Reviews 31,772

My internet went down during the Vodafone outage as Onestream use the Vodafone backbone. After what felt like an age, they organised an Openreach engineer and an new router. To be honest My experienc... See more

Quick & took time to explain. After accepting the plan I was told there was a £4.95 charge, which he reduced to £2.75 when I queried why it was not disclaimed at the beginning. I believe this is at l... See more

Jai was helpful but Onestream want you to have a new router with every house move request and you pay for it's return. My router is 6 months old so not environmentally friendly to swap for no technica... See more

The delivery of the router was delayed, once we get it we tried to speed up the go live date but not possible. I am happy as Jai S tried to help although in the end we will be without broadband during... See more

Great fast response from Abhishek, D. at one stream once I had answered all the automatic questions etc. My internet keeps going off intermittently every few weeks and hopefully now checks have been... See more

Due to being at temp address I cancelled my order for wifi due to canx fees. Spoke to Bashran who resolved this & suggested a TP link for my temp situation. The unit heavily discounted & un-ltd intern... See more

I started on a 12 month contract with Onestream as I didn't think I'd need a full 24 months. Once my 12 month contract was coming to an end I was offered a renewal but it was for 24 months and again I... See more

Live chat are very helpful and patient, particularly Nanak, Priyansh and Syed. All helped me with a tricky connection. I wouldn’t recommend the phone line as they came across as impatient and speak o... See more

I am tech savvy, been in the IT Industry for 10+ years, Went with Onestream last November, using my own router. Apart from the Vodafone issue last week, which affected almost everyone, I... See more

It is many years since my wife and I began using the Internet at home. I had used it at work since the beginning of the twenty-first century so it has become an essential. Now, for older people like o... See more

I had some issues with my router which Salman fixed with a lot of patience. Got there in the end :) Found it helpful to rename the networks and reset the passwords because my devices remembered all th... See more

Grupeet (hope i got the spelling right) was very direct in explaining details. She initially spoke too fast and when I requested she slows down she apologise and d conversation became clearer. She gi... See more

I eventually found out the information I wanted but there were quite a few long pauses during my chat with your agent. These pauses were so long I felt the agent must be dealing with other enquiries o... See more

Usually when you have to use the customer service of an ISP or mobile phone company, it's time to brace yourself. However my most recent experience with Muskan from Onestream was a refreshing exceptio... See more

Live chat with Muskan as I had a query regarding the renewal price. He tried quite afew things and different offers to prevent me from going to another provider. I eventually decided to accept his fin... See more

Apologies but as the gentleman who was going over the contract I switched off the broadband router not realising I was supposed to do it once he's finished reading out the contract. I tried calling... See more

Live chat works well and is very helpful. I initially emailed, got a phone call back, the rep who phoned was unable to help me at the time and was due to phone back the following day at an agreed tim... See more

Sanjana was very helpful and allowed me to put her on hold whilst I rang my mother to help her solve her Internet issues. There was an incredibly long wait time to get through however was resolved v... See more

Luke phoned me and got us a Great Deal 12 months contract and new Router & Booster and Luke answered all questions in plain English and was very Helpful and explained everything in full Thankyou L... See more

Called up to renew my contract. The fellow who spoke to me was very polite and courteous. He was able to assist me and renewed my contract with a better price and broadband. I’m sorry but I cannot rem... See more

Oliver was polite and friendly and was able to advised me with the best package available to myself at the time. He also answered any questions I had about the new contract leading me to sign up for a... See more

Priyansh did everything he could to try and fix my problem and when out of options put me through to someone who might be able to look into things further. A Very helpful individual.

Dom was very efficient and very quickly reconnected my digital voice phone after the recent Vodaphone network outage disrupted things... the only thing to improve further is when you contact the Ones... See more

It was a great experience with Yadharth, one of the staff who helped a lot to sort the issues as quick as possible. As a loyal customer it's a wonderful experience for me.

It’s ok now but for months it wasn’t working properly and I was paying for something that didn’t work if you check back it took ages to fix it and I was being charged full price not very good customer... See more

Excellent and friendly chat with Abid - I needed to amend my order to a non-full fibre service due to difficulties installing a new fibre line into a rental property. The switch was handled with e... See more

Yatharth was very helpful in Customer Services. Onestream has been an excellent internet provider for me over the past 2 years. Thank you.

Haven't had any issues with onestream. Stable connection and I get 1Gbps all the time. Once downside - they don't have a phone number that I can call and talk to someone. Only a chatbot which event... See more

Priyansh answered all my questions quickly, and worked to find me an earlier installation date so I'm not left unable to work for too long when I move.

Nanak was super helpful with all my questions and made sure all details were shared upfront. His support helped me make up my mind about an upcoming move very smooth. Thank you!

Muskan is really helpful for me. I was spend couple of hours to connect my internet but it was not happened. Then I decided to contact with customer support and here I chat with Muskan and she helped... See more

One needs to be patient until a technician picks up the chat. However, I could not be happier to have Jai S guide me. Thank you, Jai.

He was friendly and professional help to sort out my connection issues no problem thank you Ankit James

Excellent service, calls and emails difficult in my location but we got there in the end Abid was a great help

Nanak helped me with my Onestream account. I wanted to find out how I can keep a check on the minutes I use each month and he told me that this facility is coming onstream soon. Thanks again Nanak!

Good experience using the live chat. They understood my needs and gave me help promptly. Rupal was very helpful.

The live chat was a really good feature. Jai helped me to understand what was happening with my line. Turns out it is an 3rd party issue and not Onestream.

Rupal was efficient and friendly providing clarity on what I asked, it was very easy to get through to chat to someone.

Spoke with tripti g today everything clear concise and thorough, all sorted within minutes.

Ashish called to confirm my switch. He was very helpful and managed all of the administration.

Requested removal of an extra from my package via webchat. Amon was very efficient and courteous.

Very quick to respond on the online chat. And was able to resolve my issue over the chat as well, negating need to call.

4* for the Company 5* for the Customer service I received today. Leaving Onestream at the end of my contract but only due to the semi rural area I live in causing me to take other non-copper optio... See more

My problem was caused by a silly mistake on my part, it was soon resolved by a very helpful and knowledgeable young man named Nidesh. Many thanks for making a stressful time easier

Very quick and efficient chat with Jai S. about moving home. Offered a great loyalty discount, upgrade and wavered moving fee and I'm paying less than before! Brilliant customer services!

Ankit James was very helpful and hopefully we have resolved the issue ive been facing

Not all orders can be dealt with via the website structure and Ashish really helped me as I didn’t need my existing broadband cancelling and I needed a router delivering elsewhere etc etc. Ashish was... See more

Connected quickly to Priyansh who was helpful, polite and resolved my query quickly. Very happy with the service provided by Priyansh.

I was very irritated by the time I spoke to Taylor he did a really good job of making me feel a lot less angry getting me a price that was nearly what a brand new customer would have got.

It was a good experience overall, however, I needed to talk to an account manager to get what I wanted.