United Kingdom
Review of Onestream
Was able to talk to human being quickly which is not the case any more. Manish was very polite and helpful.
Very good service. Will be moving my other contract from Virgin to One Stream.
Virgin service Sucks
Review of Virgin Media
Impposible to get in touch with. Exteremly frustrurating. Company do not allow you to speak to any one to sort out certain problems which are not in thrie auto options.
Just cancelled four direct debits with them. I will strongly suggest that do not use Virgin.
Reply from Virgin Media
Hi Ramesh.
Thank you so much for your review. We're sorry to hear you feel that way about us. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums
Review of The Electrical Counter
Review of ao.com
The old fridge was suppose to be collected and recycle, the driver said it will be collected later and never came back yo collect
Reply from ao.com
Hi Ramesh
Thank you for your review and for speaking with me today.
I'm truly sorry the drivers did not return as promised. I'm pleased we were able to resolve this today.
Please accept our apologies for any inconvenience caused.
Many thanks
Danielle
AO
Review of Direct Line - Business
I have not been able to get my insurance certificate for the last 7 dats
Reply from Direct Line - Business
We understand your frustration with the delay in receiving your insurance certificate. Thank you for your feedback as we work to improve our services. Ellie
Review of brillen.co.uk
Hey had offer 2 vatifocal hlasses for £99
Made appointment on line and after all the tedt I was told it is £139 as I did not make a note of the code.
Seen the same offer again today and could not see the discount code anywhere. Do it a trik offer to get you to their shop
Wasted 90 minutes of my valuable time
Reply from brillen.co.uk
Good Morning,
I am sorry to hear you were miss informed. The store will contact you shortly to honour your £99 offer.
Many thanks
Your brillen.co.uk Customer Services Team
Review of Fonehouse
They behaved like proper crooks. Promised me a SIM card deal for £6 a month. No up front fee. Took my bank details and took out £28.95.
Signed me up for fabricated contract for £40 a month with IPhone. Which I never require or requested.
Sales person was Female name ELISA
So watch out for her. She will go to any lengthy to convince you and get your bank details and will sign you for expensive contract
Reply from Fonehouse
Good Morning Ramesh,
Thank you for your review.
I am really sorry to hear that you have had this experience, I can confirm we don't have anyone at our Call Centre called Elisa.
We have requested some more information from you as we are unable to locate an order.
Please supply your order reference number and one of the Support Team will be in contact with you as soon as possible to discuss this further.
Fonehouse Customer Service.
Review of TotalAV
This company behaves loke a crook. They have been taking £11.99 a month from my account for a year with out me knowing. During this period I eas using Bitfinder security.
Now they are refusing to confirm my cancelation of my subscription. I have e-mailed 5 times in clear instructions to cancel. Instead they send some links for discount price and have not cancel the suscription. I have informed them if they take any more money feom my bank account it will be illegal.
They have refused to cancel so far.
I am sure you will also have the same experience if you cancel.
So have nothing to do with this company.
Reply from TotalAV
Hello Ramesh
We apologize that our software has not met your expectation.
I have located your account and can confirm that the subscription has now been cancelled.
A refund has been issued as part of our 30 day money back guarantee.
Kind Regards
Sophie
Review of Graff-City Ltd
Have placed regular orders. For some reasons delivery for last two orders took a out two weeks to arrive
Reply from Graff-City Ltd
Hi Ramesh,
Unfortuantly we were struggling a little during the beginning of the COVID-19 pandemic, delivery regulations are running as normal again now.
Thanks for the review. Please let us know if there’s ever anything we can help you with in the future. You can also take 5% off any order placed this October with the code FALL5.
Regards
Alun
Graff-City Ltd
Review of Virgin Media
Absolutely zero service. Took out two contracts nearly a year ago. One was TV/Broadband,telephone line contract. Installed TV and broadband service . Did not install the telephone land line. Still with out the land line after a year.
Second contract was just for Broadband. Since it was installed there is a fault out side some where on line. Broad band works for a day then goes off and comes back when ever it feels like it. This problem is continuous now for a year now.
It is impossible to speak to human being
So have decided to get rid of Virgin. They have got too bog for their shoes
Review of Graff-City Ltd
This is my fourth order in last two months. Bought nearly 50 cans of sprays. very happy with the service and price. Will continue to do business with GAFF CITY
Reply from Graff-City Ltd
Hi Ramesh,
Thanks for the great review. Please let us know if there’s ever anything we can help you with in the future. You can also take 5% off any order placed this September with the code TRUST5.
Regards
Alun
Graff-City Ltd
Review of Graff-City Ltd
Review of Graff-City Ltd
Reply from Graff-City Ltd
Hi,
Thanks for the great review. Please let us know if there’s ever anything we can help you with in the future. You can also take 5% off any order placed this October with the code FALL5.
Regards
Alun
Graff-City Ltd
Review of XE.com
Review of Commercial Vehicle Direct
Person I talk to renewed my insurance One week earlier than the date it should be insured. Date was made very clear. Sent email explaining that the date is not correct on the policy. Please correct and reissued the policy. Three weeks and no reply
Reply from Commercial Vehicle Direct
Hi Ramesh,
Thank you for your review. Upon receiving notification of this I can see that a member of our Renewals Team attempted to contact you on the 22nd March 2019, however, there was no answer.
I can confirm that your policy start date is correct and this is reflected on your policy documents, however, should you wish to discuss the matter further please don't hesitate to contact us via email complaints@brightsideinsurance.co.uk
Kind Regards,
Emily
Review of Just Landlords
Had few quesstions before taking out the policy. Found them to be very helpful
Reply from Just Landlords
Thank you for your excellent review. We're pleased that you found our staff to be helpful and will continue in our efforts to provide exceptional customer service. As you're happy with the service received, maybe you could take a moment to vote for us in the Insurance Choice Awards by clicking here: https://smartmoneypeople.com/insurance-choice-awards?brand=just-landlords-reviews&product=landlord-insurance&utm_source=JLL#step3