Good morning Albert,

Thank you for your message. I’m very sorry to hear that there has been no progress after three weeks of correspondence. I completely understand how disappointing and frustrating this must be and I sincerely apologise for the inconvenience caused.

Please be assured that both our Complaints team and Technical Support team are actively involved and will continue to work together to support you through this matter until it is fully resolved.

Thank you for your patience and understanding whilst we work to put this right.

Kind regards,
Craig