Voipfone Reviews 182

An absolutely fantastic customer service experience. Stellar support from Richard, who helped me navigate the packages to get the very best solution for my needs. Can't rate Voipfone highly enough!... See more

I spoke to someone called Dan on Friday who was excellent - helped me get set up fully with a new process for our phones and understands that unless you're on this website night and day, it's a bit li... See more

Signed up to an account, got my hardware going then ported our landline number to them. £40+ a month down to £12. Being a bit techy I put in a Grandstream HT812 to connect to our existing DECT han... See more

Opening an account and arranging for my number to be ported in was very straightforward. Once active, I needed a lot of help to get my new DECT phone up and running. Alex was so helpful and patient an... See more

Incredibly easy to sign-up to the service. I signed up as a residential customer. I struggled a little because I chose to use a Gigaset VOIP base station to connect my existing Gigaset/Siemens DECT ha... See more

When moving to fibre broadband, found the cost of calls skyrocketed via my service provider. I got fed up with using mobile telephone apps, whilst low cost, call quality was awful, and lines fr... See more

After doing a lot of research, I decided to cut the cord on my landline and port my number over to Voipfone. The process was friendly, speedy and the team helpful and responsive to my questions al... See more

An excellent, well priced service, used to provide a flexible VOIP telephone service for our small charity. The customer service on the occasional time we've had to use it has been fantastic. Many t... See more

Brilliant service. I have a home fibre internet connection not with BT and wanted a phone solution using VOIP so I could cancel my BT phone line. Voipfone was excellent and affordable. The account was... See more

What a fabulous company had by house phone with them for many years now and never had any problems plus when you need help you can phone them and get though no automated system which is fantastic in i... See more

We've been using Voipfone as our VoIP solution for a few years now and what a great service they offer. We migrated from a physical BT PBX system in the office to this solution. What a huge differ... See more

I cannot praise this company highly enough, I set up an account and installed Snom 713 for a friend. The connection didn't go to plan due to router isssues. The folks on the helpline were fantastic ev... See more

Been a customer for around 6 years now. Have an geographical ip number that diverts to a number of my choice (set up to divert to my mobile). Never had any downtime that I can remember, and makes li... See more

If you are looking for an honest transparent Voip provider, then look no further than Voipfone. I researched the market thoroughly and stumbled upon these guys. One of the best business decisions I ha... See more

Asked for a refund after being a customer for months. I was billed on a 25th and asked for refund as i was not using the service much. Contacted CS for refund and I was advised to follow a link t... See more

After conversation with VOIPFONE customer service agent Andrea Nicholls yesterday, I had to research and find a means of communicating the level of her excellence. I have owned and controlled... See more

Been using them for a few years now, their admin portal is just excellent, had an application where I needed to setup a temp extension and temp phone line for one week, total cost about £3. Instead o... See more

Used these guys for 10 years. Always had excellent service, but this time Richard went above and beyond. Spent the best part of an hour recitfying my settings to suit my new business setup. Wonde... See more

Voipfone is a trustworthy voip service you can trust. I've been using Voipfone for years and except a couple of times where we had some issues with call diverts and auto recharge of the account, it wa... See more

We have used voipfone for a few years and they have always been really good for us. They are responsive and the system works really well. Home working is so easy and seamless client keep asking if we... See more

I've been using Voipfone for about 15 years and they have been consistently brilliant. Customer service is second to none: the guys on the phone are friendly and enthusiastic, they know what they are... See more

Have been keen on voipfone and using for around 5 years now in a busy office with growing number of users. Our service dropped midway through a major client call today to my great dismay. On contactin... See more

I've been using Voipfone now for a couple of months having switched from a landline and broadband to full fibre and my current supplier didn't offer a VOIP option for the phone. Setting up the ac... See more

Great service & support! Calls answered, very helpful knowledgeable staff.. even better if you have technical issue, they have remote support software allowing them to diagnose & 'fix' your probl... See more

I am looking for a new provider as BT have decided to do away with their VoIP service. Called Voipfone today and what a wonderful, refreshing experience speaking to John. I went through ever... See more

We have used Voipfone for over 5 years and honestly can say we have always had excellent service. The live chat function on the website means someone is always on hand to help and always happy to re... See more

Voipfone is SO good. I have had Voipfone account for some years and it's hassle free. Recently we changed broadband router and the phone just stopped working. Tried everything then finally got in to... See more

We had a great experience because Chris Dorsey, Customer Support Technician, was patient and explained everything clearly to us. We are thrilled with the service and should have moved from BT years a... See more

With Skype closing down, I had two VoIP-based landline numbers I needed to move. I initially transferred the numbers to Microsoft Teams, which ended up being an absolute disaster. After more than tw... See more

I have just started using Voipfone for the porting of an additional line for my small business. They made the porting process from my old provider painless and when I experienced difficulties connecti... See more

As I had moved away from conventional broadband to a 4G system, I needed an alternative to the BT land line. I had heard about Voipfone and after some degree of research I chose them as my preferred s... See more

having worked in this industry most of my adult life, it is refreshing to find a company that genuinely has figured out that customer care and support is important. Whenever I have had a query, it... See more

Always great service. The Voipfone support team can't be praised highly enough for their excellent standards of support. Support queries are usually resolved within 2 mins by email. Can't fault them!

We switched to Voipfone to save money off our bills, but they have done so much more than that. They certainly do save us money (a four-figure saving per year over BT), but we also get more functiona... See more

I needed a UK regional number for my small business. The (several) people I contacted at Voipfone were patient, knowledgeable and very helpful. Worked within seconds and the iPhone app was very easy t... See more

We were with another provider before moving to Voipfone. The old provider sold up to a larger company, the service went downhill and they introduced back-door charges. We promptly moved to voipfon... See more

I thoroughly recommend Voipfone for business VOIP telephone services and they provide some of the best support I have experienced with any business, let alone telecom. I have used them for 3 years and... See more

I've been with voipfone for about 3 years now and have never had one problem. Up to now, I've only used them for outgoing calls but recently took the plunge and got rid of my phone line and moved... See more

I have been with voipfone for about 5 years now, and the service and reliability has been excellent. Their online portal was a bit old and not easy to use, but now that has been revamped to be mor... See more

With our business growing rapidly, we've moved to a number of different office locations within our office building. Having switched over to IP phones and the Voipfone service moving i... See more

I don't normally write reviews or even discuss my experiences with other people, but I am so impressed with Voipfone, I had to say something, however, brief. Customer service 10/10 Call qu... See more

Great service. I had a problem with my Snom phone and Mark at Voipfone support spent hours with me, over several days, looking for creative solutions. In the end we resolved it. He rang at the time he... See more

I would just like to thank David at Voipfone. His customer service was second to none and he was as committed as me to get my phone working and baffled as to why it wasn't. We couldn't fix the problem... See more

Great company to deal with. Very helpful and knowledgeable Live Chat real people (thank you Daniel). UK company. Pay as you go type of system, I think, with no tied-in-contract. First 15 minutes f... See more

I joined this company due to many positive reviews. I remember reading their welcome page where they talked about hidden costs from other providers and how they're straight forward, no hidden ex... See more

Voiphone dealt immediately with the problem on my landline. Dan at Technical Services was exceptionally helpful.

If only this country was run like this company, we would all be saved! Brilliant service. Ported my landline number. Set up my voip phone remotely by a secure connection via my home computer. Can't th... See more

With landlines being discontinued I decided to upgrade to a VOIP service with Voipfone. I bought a Gradwell adapter and carried on using my old phone - works really well. Had to contact custom... See more

Mark Ashbee of Voipfone provided me with excellent assistance, had superb knowledge of the product and went out of his way to provide a helpful and friendly service. 100% recommended.