Paul

Great friendly chat support from Luke Donovan today after going through the AI chat bot (which wasn’t bad). Luke understood the issue and provided the required details quickly.

The Smart SIM service is great for those times when you find yourself with no coverage from your main provider. With this the important Apps will continue to work when you need them, as it connects to all of the major networks in the UK and abroad (though I can’t comment on the abroad coverage yet)

I’d been keeping an eye on Andrews & Arnold for a while, and when my previous ISP contract ended, I decided it was time to make the switch. I’m glad I did.

The switching process was smooth and impressively fast. One standout feature is the ability to view detailed logs during the transition, which gave me full visibility into what was happening—something I really appreciate.

Performance-wise, the connection speed is exactly what I expected, and latency has been excellent. As a techie, I particularly value the control panel, which offers a high level of customisation and insight into connection details.

I’ve contacted support twice—not for issues, but to configure additional services—and both times the response was quick, friendly, and clear. Thanks to Tobias and David for their help!

Yes, Andrews & Arnold may be a bit more expensive than some of the larger providers, but the transparency, control, and quality of service make it well worth the extra cost. I feel confident and content with my decision to switch.