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Recent reviews

Ci Irene Ci

Ci Irene Ci

Rated 1 out of 5 stars

I waited to write this review because I wanted to be fair. My first month with Framework was excellent. My medication arrived within three days, customer service was exceptional, and I was so impressed that I referred at least 20 people and left them a glowing Facebook review. Then came my second month. My payment was due on July 14. The first payment attempt failed because my bank temporarily locked my card for suspected fraud—not because I didn't have the money. I fixed it the same day, and Framework received my payment on July 14. After taking my $299, they sent me five emails saying my medication had shipped. It hadn't. As of July 20, I still didn't have my medication. Only after I told them I was going to share my experience publicly did I receive a tracking number. Then I was told they had switched pharmacies and were experiencing delays. My question is simple: if you knew there would be delays, why didn't you notify patients before taking their money? This is prescription medication, not an online shopping order. My injection is now several days late because of their lack of communication and urgency. Knowing my treatment had already been interrupted, they still made no apparent effort to expedite my shipment. Ironically, the same day this was happening, my dentist, dental assistant, and receptionist all asked about my weight loss. I recommended Framework that morning. By that afternoon, I contacted all three and told them not to sign up. Healthcare is built on trust. I lost mine. I have canceled my service, requested a refund, filed a dispute with my bank, and updated my previous positive review. Based on my experience, I can no longer recommend Framework.