Community Fibre Reviews 

Today I was speaking with Tomas
He was very kind and formal
Thank you

1 Star — Extremely unreliable service, have a contract with Community Fibre for 1 Gbps, but the service has become completely unreliable.

On my iPhone 14 Pro Max, my speeds have ranged from 0.22 Mbps to 102 Mbps download. At 12:19 I recorded 54.7 Mbps, yet just six minutes later it dropped to 4.95 Mbps download and 0.17 Mbps upload, with latency reaching 5,105 ms.

I also have security cameras repeatedly disconnecting. Community Fibre has provided boosters and sent a replacement hub, but the hub was not actually replaced, and resetting the boosters did not resolve the problem.

Despite all this, I was offered an £80 engineer visit. I find it unacceptable to potentially charge me £80 to investigate a problem with a service that is supposed to provide a reliable 1 Gbps connection.

The service previously worked well, so simply blaming coverage is not good enough.

I don’t need another reset or an £80 investigation. I need Community Fibre to properly diagnose the problem and provide a permanent solution. This level of instability is unacceptable.

Portia made it very quick and simple to renew my contract. She was very informative and patient with me as I have hearing loss too! So thanks to Portia is an asset to the company.

Khaya was very patient and clear with he’s instructions and helped me step by step very happy with the outcome and he’s service😀

Helpful, polite, efficient, fast. Both the customer service (Damien) and the sales.

There was a lovely lady who helped me , I can’t remember her name unfortunately. If I’m being completely honest normally the service is terrible but she was so helpful , resolved the issue and made me trust the provider again. I wish I could provide her name so she could get the credit she deserves. Got my internet working again and my booster boxes back online. Thank you

I had an excellent experience with Thomas from Community Fibre Customer Care. He was incredibly patient, professional, and helpful throughout the entire process.

Thomas spent around 45 minutes helping me successfully pair my main router with the boosters, carefully guiding me through each step until everything was working perfectly. His dedication, technical knowledge, and willingness to stay on the call and resolve the issue were truly impressive.

Customer service like this makes a huge difference. Thomas is a real credit to Community Fibre and deserves recognition for his excellent support.

Not great internet connection, keep on buffering and disconnecting! Experienced since 28 August until now 6 September 2026.

It was super quick and easy, Leo helped me a lot! Thank you so much.

The person Thomas was very helpful and spoke clearly I’m satisfied with the helpline.

Only a short wait for a community fibre response. Damien was polite and clear. He resolved the issue I had speedily. Thanks

Thanks David! He was very good and resolved my issues perfectly. Excellent customer service

Tomas was helpful and he is trying his best to resolve my issue which I have been having since last one month

Previously with Sky very poor Wi Fi moved over to Community Fibre … wow excellent wi fi performance at competitive price 😀

Overall ok
However not ideal at different floors while WFH and have meetings with presentations.

Very good Internet service

Trevor was the most helpful CF representative over the last couple of weeks. He checked twice to see if my issue was resolved. Very helpful and patient. Well done Trevor