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Recent reviews

Basilica Music

Basilica Music

Rated 1 out of 5 stars

Booking.com were absolutely useless in resolving a disgusting stay at one of their accomodation locations on their website. I spent the night in an unclean, and unsatisfactory room on a buisness trip in Antwerp, after spending probably a total of around 5 hours on the phone with various booking.com representatives, each who said they would file the claim and never contacted me back, told me that it was my fault for booking the room in the first place, absolutley horrendous customer serivce. I had video and picture evidence that the room I stayed in was nothing like the one I booked along with a full description of the stay and the event with its many mishaps, booking.com sent one email to the residence, who themselves contested - this resulted in booking.com saying there was nothing they could do. How is that a customer with photo and video proof of an unclean, unsatisfactory place to stay is ignored in contrast to a single email from an apartment owner saying 'wasn't us'. Overall will never be using booking.com again due to all this terrible wasted time and experience, huge waste of 130 euros for a place that didn't even come with fitting bedsheets. Description of the room below: Please escalate this to your senior customer service manager as the customer service assistant I spoke to on the phone said due to an AI system in booking.com he's unable to ​IMG_0232.MOV​ this further for me? This seems crazy to me. I am writing this email to give information about my unsatisfactory stay at national street residence and my on going dispute with them regarding this. I was deeply unhappy with my stay for a number of reasons, listed below. So far national street residence have claimed that there is nothing wrong with the accommodation but this far from the truth. The room itself was old and tatty, the walls had lots of scratches hole and marks all over the wall paper, the carpet was stained and old and the facilities that were provided we massively different from the images provided on booking.com The bed sheets were the wrong size for the bed, every time you rolled over at night they would pop off and I would have to get up and stretch them back over, the bedsheets themselves were horrible old and grey, the pillows were cheap and thin and the bed was very uncomfortable. There was fold up chairs and laundry bags left in the corner of the room as well as a weird assortment of useless supermarket products on a table in the corner of the room. The other residence of the building were also making noise all night banging and thumping on the walls and ceiling. The entrance and hallways were also run down and disgusting. Overall considering I spent 130 euros on this room I'm really unhappy with this. I'm not one to escalate a complaint usually but I do feel this apartment was hugely unsatisfactory for the cost. I booked this place that was this much money because I wanted to have a relaxing enjoyable stay on my business trip I however had one of the worst stays I've had anywhere in many years. Please respond that this message has been seen and received by a booking.com senior assistant.

Giona Leo Baumann

Giona Leo Baumann

Rated 1 out of 5 stars

I am extremely disappointed with Trip.com’s customer service. My flight with KLM was cancelled by the airline due to a technical issue. Trip.com offered me the option to cancel the trip entirely, which I accepted. I completed the cancellation and rebooked new flights through your website. Later, I was informed by Trip.com that my original ticket had not been cancelled, and that I would need to handle the process myself. I followed these instructions and carried out the cancellation directly with the airline. Since then, I have received no updates or communication from your team. Because rescheduling my flight was not possible — the alternative proposed was five days later, which would have made my vacation impossible — I decided to purchase new tickets through your platform in order to proceed with my trip. Once I arrived in Bali, Trip.com informed me again that I needed to contact the airline myself, which revealed that Trip.com had never taken any action on my behalf and that my original flight was still active. I therefore cancelled the ticket myself, yet Trip.com now refuses to take responsibility or issue a refund. I have spoken with at least five different agents, all of whom assured me they would get back to me as soon as possible. None of them ever followed up, neither by email nor by message. The chatbot is entirely unhelpful, constantly ending the conversation instead of resolving the issue. At this point, I am expecting a clear and prompt response, not empty promises or generic replies. Your customer service must take responsibility for this situation and process my refund as initially promised.

Trevor Hammer Price

Trevor Hammer Price

Rated 2 out of 5 stars

It seemed to be great in the beginning as my first hist was a knife but over the next few weeks it rinsed me of 2k without really showing me any data that would make me realize that i was that far back. extremely predatory site but good at what they do none the less. if you want to spin the cases for fun go ahead but realize that their third party verification is not third party it is made by them and they are very sus. I would stay away they seem to be struggling since they are over extended due to their massive sponsorships they have given out. Not to mention the fact that every complaint and issue I have come to them about they have swept it under the rug or stopped replying entirely.... I have tried helping them on multiple occasions as well as inform them of bugs that they play off as me trying to get money when it is me genuinely liking the site and trying to make it better. It is too bad a few eggs in their business make them look so terrible since I know for a fact that this site is better than the current customer service reps make them look like. Lastly, their "provability" is a joke and all run in house. They need to let a third party run their calculations as I have seen multiple times myself that their data doesn't line up with the data i can produce using public tools. Their data is skewed heavily in the sites favor and they hide it with their in house tool. DO NOT believe their in house tool. take your seeds and hash to a third party site and you will see what I am talking about.