ON THAT ASS Reviews 

So slow delivery

The product is good and the customer service is great as well. I would recommend it.

Mixed first impression.

I signed up for the free boxers trial and the first delivery went to the wrong address. That part was mostly my own fault — the address autocomplete filled in "1" as the house number and I put my real number in the "additional" field instead of catching the error. Lesson learned, though the address selector could make that mistake harder to fall into.

Credit where it's due: support responded quickly, corrected my details, and offered to reship at no cost. That was a genuinely good gesture and I appreciated it.

Where it fell apart was the reshipment itself. They sent a completely different design from the one I'd originally chosen, without asking me first. When I asked to switch back, I was told my original pick was out of stock. When I then asked for any other design instead, I was told the package had already shipped and nothing could be done.

The entire appeal of the trial is choosing a pair you actually want to wear. Being sent a random design defeats the point. A single message — "your original choice is out of stock, which would you prefer instead?" — would have taken thirty seconds and turned this into a five-star experience.

So: good product concept, responsive support, but a first impression that ended up more frustrating than it needed to be.

You never get ur boxers lmao this the 2nd time ive tried never got em🤣 what a complete scam idk what yall be talkn about can’t cancel i can always cancel it maybe its just my country that dosnt support that i cant blablabla alr whatever dont sign up for this cuz u aint gettin em boxers trash f*n company ts gets me so mad idk why

My order didn't arrive so I contacted them and they helped right away by sending the order again, highly recommended

The boxer shorts are far too thick, so you start sweating in them very quickly during the summer. They also fit very tightly, even in size XXL.

My daughter (under 16) signed up for a free trial, missed cancellation was charged. Asked to return for refund- declined. Asked to cancel going forward, was told 30 day notice period which meant another charge and another unwanted delivery- despite the request being immediately after the first charge- so its unlikely the next package was already sent out- enough time to cancel. Hide behind policy to get more cash when customers are telling them they don't want any more products and when they don't have the money- such as anyone under 16 years.
I wouldn't recommend this service.
The 1st charge was consumer error (unsure if reminder email came regarding free trial end- doubtful but can't prove it) 2nd payment was avoidable. Word of mouth and reputation is powerful- surely customer satisfaction and good reviews are worth more than a month subscription- but here we are

The boxer is a perfect match for me, and I love it

So took advantage of the free pair, must admit like the design but these are really really small sizes id say order 1-2 sizes up from what you normally are..
Also they aint breathable and when its hot you nether regions sweat like they are in the fires of hell...
On the Plus side, im gonna keep them for winter to keep my Balls nice and warm...
Quality is average, but I wouldn't buy again, they aint comfy..
Sorry but your way off the likes of Hugo Boss and Ralph Lauren...
No their high end, but u cant put a price on comfort...

Nothing wrong with products all great only issue is can't ever spend shop credit as everything is always out of stock

Well made and look good. From somebody who usually wears oddballs size “L” they come up a little small. I would try xl next time.

Great shorts TERRIBLE service. Subscription for underwear?? That means 12€ per PAIR. That’s craaaazy expensive for underwear. I wish I could just buy a normal pack of three for that price. The underwear itself are actually good, my balls always chafe and these ones stay elastic on the cr0tch and haven’t worn out yet so it’s too bad you can’t just purchase them like normal…

Cools you down faster airation comfortable soft and stretchable

Sent a faulty product, asked for refund, they decided to just send another pair of boxers, wont give me refund and have now had to contact bank for charge back, they are now bullying and harrasing me with emails.

I subscribe and I got one and I want to cancel it I didn’t like it than I canceled my subscription and they still sending me the boxer and charging me for that I aaki them they said when we cancel next 30 days still in active I don’t want mean I don’t want right how can they send me and force me to pay

Do NOT subscribe to ON THAT ASS. It is an absolute scam designed to trap you in an endless loop of unauthorised charges.

I attempted to cancel my membership all the way back in April, yet they have deliberately ignored my requests and continued to illegally raid my bank account month after month.

Their entire system is built on consumer deception. When you try to cancel, they block your dashboard and lock the cancellation button, claiming you "must pay an outstanding fee prior to cancelling." But because you are already paid up, there is no way to pay it, forcing you into a permanent billing trap.

I have already successfully cancelled my subscription on 29 April 2026 at 10:56 - assisted by Oumaima which was handled professionally and politely.

Here’s her email:

Thanks for your message.



We are sorry that you have decided that you want to leave ON THAT ASS. We hope to see you back at another time.

At the start of an ON THAT ASS membership, we give you a free trial design and a 14-day trial period. If you do not want to continue the membership, you can close it 7 days after registration. After the trial period or in an active membership, we always apply one month's notice period.

The final payment will be debited in April and the final delivery is in May. After that, the account will be closed completely.

These dates were confirmed via email.

Thank you so much for participating, we hope to see you back some time!


Do you have any questions?

Kind regards,

Oumaima

Despite that, I continually receive failure to pay until July 2026

When I emailed customer support to demand a fix, agents like "Myriam" just send back cold, automated, copy-pasted responses refusing to help. Dated 16/07/2026 at 20:20

Here’s her response:

Thanks for your message.

As you cancelled outside of the trial period, a one month notice period will be applied, which is why you currently have an outstanding payment.
To cancel your membership, there is no need to return a package. You can do it directly through your portal, which wasn't done in time. Therefore, in this case, we cannot make an exception.
Please let me know if you have any other questions!
Have a nice evening!



Do you have any questions?

Kind regards,

Myriam

They hide behind a predatory "one-month notice period" clause to squeeze more money out of people who explicitly withdrew their consent months ago.

They do not care about customer service; they only care about stealing your money through forced compliance.

If you are considering trying their "free trial," RUN AWAY. They will make it impossible to opt-out, block your portal, and force you to get your bank involved just to stop the bleeding. Save your sanity and your money—stay far away from this dishonest company!

Reference # 01KQ7QRRNTG2734NCVBPDAX3ZH

Excellent costumer service. Very friendly and helpful.

Why do I keep receiving your very expensive underpants the last two months!!! I ordered something completely different that I received . But now I receive these underpants, the first one was a free gift. Please stop sending these to me. Please Cancel

I first subscribed after apparently getting a “free” boxer from vinted and expecting to cancel the subscription the second I get my free boxer to not pay for the real subscription (what Vinted and the website promised me) turns out the 7days shipping turned into 2 month just to get the free one , witch I honestly didn’t mind , except for when I first realised they were now performing that 13€ payments before I even got my free boxer, when I tried to cancel my subscription they told me I needed to wait until I get the supposedly free boxer to cancel it ,the problem being that I just only received the free boxer ! 2month later ! I cancelled it the second I saw the package in my mail only to wake up to a 13€ payment from “on that ass”… I never even wanted that subscription and ended up paying about 40€ in total , to be completely honest I hate them with my guts and want my money back