Le Creuset UK Reviews 4,328

Le Creuset were excellent in helping me with a very minor issue. They went the extra mile to post to me a small replacement part for one of my Le Creuset products which I had received as a wedding gi... See more

I complained about a Le Creuset baking pan. I have tried to contact them by phone, email and chat. There is no response. Le Creuset has now contacted me and is giving me a replacement. Le Creuset p... See more

Le Creuset are a fabulous company with great products. They replaced my damaged kettle with no quibble. I have many many of their products and love every single item. I highly recommend their products... See more

Magnificent service and assistance from Jennifer Glynn and all at Le Creuset. We are in love with their sublime items, the colour palette is extraordinary and the people who work for this brand are al... See more

Had a issue with my S&P mills which were replaced no problem very helpful service so good happy bunny.

I had a problem with a kettle I bought. The customer service was extremely helpful and sorted the problem out. It's nice to know there is still good customer service out there. Thank you

I've been a proud owner of Le Creuset pans for over 10 years, and they have never let me down. The quality is exceptional—durable, reliable, and they still look and perform like new. Over the years, a... See more

I bought a butter dish for £68, but instead of it I received two mugs 🤣. Customer service sent an automatic message: “We will answer within three working days.” Great. It was actually a presen... See more

Visited Le Creuset pop-up in Covent Garden, after reading about it in the newsletter. Great location, well organized shop, not too crowded. The selection was great, and well presented. I was happy as... See more

On receiving an order, we realised that one of the items was damaged. I used the live chat to contact Le Creuset and was connected with Veronika who was very helpful. After asking a few question... See more

I recently had a guarantee claim with Le Creuset and I couldn’t be more impressed with their service. From start to finish, the process was clear, professional, and hassle-free. The UK Helpline t... See more

We were given a Le Creuset frying pan about 10 years ago as a wedding gift. Over time, the non-stick coating of the pan became less effective. We contacted the team who were fast, friendly and efficie... See more

Le Creuset agreed to replace my milk saucepan free of charge even though they were under no obligation to do so. They also provided comprehensive guidance on caring for the new item to prevent accid... See more

We sent an email with regards to our Le Creuset Oval Casserole which has been used for over 16 years. They replied very quick & were helpful. Our issue has solved immediately and we are so pleased wit... See more

I am impressed by how LC turn negative experience into a positive one. I have my bakeware broken into 2 in oven at 200-220 degree c which I feel so frustrated but after I reach out to them, they immed... See more

Ordered bat mugs online and received them very swiftly. Two mugs had defects and customer service response was very swift and they were extremely helpful. Resolved all concerns. One very happy custom... See more

Although it was unsuccessful, Veronika did everything she could to help me. Sad however that Le Creuset do not sell replacement lids as it renders my casserole dish rather useless now. She tried to fi... See more

Great experience all round from the Notting Hill store from Bjorg and the team over the last few months. We made a purchase from the store ahead of a potential house move. Bjorg was kind enoug... See more

I came to Le Creuset in Notting Hill last week to inquire about the Petal Shallow Casserole in Sea Salt that wasn't available online anymore. I left my details with them and received an email this wee... See more

Visited the Livingston outlet store today and was really impressed with the 3 ladies in store today (Susan, Lynne & Grace). The customer experience I’ve received today has been outstanding, th... See more

Excellent customer service. Prompt reply to emails. Delighted with above and beyond service. Getting the small details right is a good indicator of a great company. Le Creuset casserole I... See more

Le Creuset has some great products and in the past have had a good experience. However, I tried to used a discount code and it wouldn't work. I contacted someone on their chat function and they were... See more

I had to unfortunately contact the company after an issue with shipping. But Jasmin completely restored faith my faith completely with the way it was handled. Excellent customer service. Agents... See more

I called regarding clarification on the warranty of a slightly distorted pan. I was extremely impressed with how quickly this was dealt with. I spoke with Carla who was very helpful and knowledgeable... See more

I recently contacted Le Creuset about the non-stick coating on a 5 year old Stir-Fry pan which had unfortunately come off and was no longer 'non-stick'. After exchanging some details about where an... See more

Brilliant pans well worth the initial outlay for something that will last a lifetime. I recently had a problem with a shallow casserole pan I bought a few years ago. I contacted Le Creuset UK by ema... See more

I have made 14 purchases with Le Cresuset, very happy with all of them. One of them was the Le Cresuset Stoneware Cafetiere. Unfortunately, I misplaced the plunger. Contacted Le Cresuset but... See more

My parcel arrived with a broken item in. I took photos of item and box. Email it to Le Creuset, got feedback immediately to say that my email was received and someone will contact me within a few day.... See more

Needed to return some cookware due to issues with coating, sent via Royal Mail as instructed with their free post label. Needing to chase return as no correspondence and was advised that package never... See more

Lesley Morton was so helpful, resolved the issue within minutes, replacement goods were with me within a few days.

It was a breath of fresh air to get to a phone number and a real person replied! The lady I spoke to was very helpful and sent me an e mail with a list of information needed. I was then instructed... See more

I can honestly say that I have never experienced such excellent customer service. After many years of use of our stainless pan we had a issue with the handle and approached the customer service team a... See more

I recently emailed lecreuset.co.uk regarding my cast iron casserole dish I received as a wedding gift 15years ago. The dish is still in perfect condition however the lid knob broke making the dish uns... See more

I’m very satisfied with the way you handled the issue Very good customer care and support I like your product and service Le Creuset is one of my favourite company definitely recommend it to... See more

I purchased some tea mugs from the Le Creuset website. The mugs arrived quickly but there was an issue with one the mugs. Customer services sorted everything quickly and efficiently and kept me infor... See more

First class service. Helpful at every stage of the return process. Would highly recommend Le Crueset. Looking forward to using our replacement pan. We are extremely grateful for how our case was handl... See more

The most remarkable service and company policy. During all of my adult life only two companies have ever fulfilled their “lifetime Guarantee “ Le Creuset are one of them. Just another reason t... See more

From my first contact with Le Creuset reporting a broken lid hinge they were super efficient telling me how to get my mug back to them and, after receiving it, quickly offering to replace the mug with... See more

My overall experience with Le Creuset’s customer service was very good. There was a bit of back and forth and the response times were sometimes longer than expected, but once communication was estab... See more

Colleen and Tom were both incredibly helpful in sorting out an issue for me. Very grateful for their time and assistance.

Easy to contact and service provided from their consumer section was second to none. We hope their courier is as thorough. Many thanks for prompt service.

I reached out to Le Creuset’s helpline after my pans became warped, and I was thoroughly impressed with their service. The team was friendly and professional, quickly identifying that the warping was... See more

Fault developed with a Classic Pepper Mill we have had for 6 years (does have 10 year Guarantee). Got in touch with Customer Services and explained the problem (and also sent a couple of pictures).... See more

We had to return a piece of stoneware we'd had for a while and the returns process was seamless. The staff who worked with us were helpful, friendly, and courteous. Basically the best returns experien... See more

We own upwards of 20 Le Creuset pieces, either purchased direct or from John Lewis. We have had a couple of issues with the non-stick pans but customer service has always been excellent. The guarantee... See more

Had an issue with an over a year-old oval ceramic casserole dish and raised a guarantee claim. The auto-reply was clear and efficient, avoiding delays. After providing the required details, I received... See more