Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and long-lasting nature of the products, highlighting their solid construction and effective non-stick finish. People appreciate the reasonable prices, especially when special offers are available. Consumers also report that the delivery service is efficient and reliable. Many reviewers express satisfaction with the product's performance, noting that the pans are truly non-stick and easy to clean. The scratch defense technology is particularly well-received. Some reviewers have had mixed experiences with their orders, but customer service is generally commended for its helpfulness and prompt resolution of issues.

Based on these reviews

Rated 4 out of 5 stars
Verified

Lovely robust pots and lids, though less tall than the ones I bought 10 years ago which are still going strong.

Rated 4 out of 5 stars
Verified

Pans look great. The non stick was very good but I’ve only cooked a fried egg so far. Very pleased and I hope they last a long time

Rated 5 out of 5 stars
Verified

Wow! The scratch defense range is just brilliant. I ordered a saucepan and frying pan set and added an extra (larger) frying pan. Having used them for a few weeks they are a huge improvement over my p... See more

Rated 5 out of 5 stars
Verified

Easy ordering procedure on line. Frequent updates on delivery status. Prompt delivery. Fantastic large obviously well made pan (a bit heavy for me, a small female) Fine for men. Pricey, but you... See more

Rated 5 out of 5 stars
Verified

Good website easy to use. Arrived quickly.lovely item has not been used yet as wedding present. Packaging was excellent. My only negative comment is it should be clearer on the site that oven use is... See more

Rated 5 out of 5 stars
Verified

My last Circulon pots lasted 40 years and two of them were still good enough to donate to a charity shop. My new pots are excellent. A nice weight and perfect non-stick surfaces. The glass lids are... See more

Rated 5 out of 5 stars
Verified

Packaged well and arrived as stated. Not used in Ernest yet but seems en excellent product and good value. If they perform as well as my other Circulon pan then I shall be a very happy purchaser.

Rated 5 out of 5 stars
Verified

So far so good. I haven't had the pans long. First impressions are that they are sturdy and solid with good fitting lid and properly attached handles. I'd like the care and use leaflets to be titled s... See more

Rated 5 out of 5 stars
Verified

My cookware set is outstanding, anti-heat handles, make cooking easy and healthier when not using as much oil. Easy to clean and strong.

Rated 5 out of 5 stars
Verified

Super quality saucepan and frying pan sets at a great price too. We are huge fans of this product having enjoyed many years of cooking with all things Circulon for the kitchen. Recommended highly.

Rated 5 out of 5 stars
Verified

Great products, bought a pan & trays and are very happy with the quality. Good customer service also (I had to return one pan as accidentally ordered 2 the same) very clear & helpful.

Rated 5 out of 5 stars
Verified

Treated myself to the scratch defense chef pan. It didn't disappoint, by far the best pan I've ever had. Heavier than expected but still easy to handle with the silicone protected handles, so easy to... See more

Rated 5 out of 5 stars
Verified

Moved to my new home recently and sadly had to give away my old Circulon pans. Ordered a new set of 8 Infinite Circulon pans which are induction hob friendly. Really impressed as they were expe... See more

Rated 5 out of 5 stars
Verified

Prompt delivery and delighted with the products I bought. Used the skillet straight away and it lived up to its claims of an extremely non-stick surface. Very impressed with these.

Rated 5 out of 5 stars
Verified

Fabulous saucepans and frying pans!! ,I'm so pleased with them ...clean up beautifully in the dishwasher ! Thinking of buying some as Christmas gifts!!

Rated 5 out of 5 stars
Verified

Easy to order on a great website. Fab discount offers and I absolutely adore my new pots and pans. They are amazing and it makes my want to cook! And they are so easy to wash!!

Rated 5 out of 5 stars
Verified

We bought the Scratch Defence Extreme Non-Stick Frying Pan and Saucepan set through the website, while there was a 20% off offer, plus an additional 10% off. The set was easy to order and arrived as... See more

Rated 5 out of 5 stars
Verified

I have used these pans for many years. I have recently replaced my milk saucepan which was another brand as the non-stick was coating was flaking. I have never had that problem with Circulon.

Rated 5 out of 5 stars
Verified

I got these pans to replace some Ninja ones I got. I liked the Ninja ones until it was clear that the nonstick coating coming off seems to be a feature of these particular pans. Either that or I've... See more

Rated 5 out of 5 stars
Verified

Have used these cooking utensils for years. Solid , well engineered construction. Great non stick long lasting finish. Great price due to special offer. Highly recommended.

Rated 3 out of 5 stars

Bought a set years ago from Costco, all none stick started flaking off, got a replacement now they doing the same only approx 2 years use.

Company replied

Rated 5 out of 5 stars
Verified

So far fantastic products, I’ve used some of the pans and trays I ordered and have put them through the dishwasher and come out perfect. True to description!

Rated 5 out of 5 stars
Verified

I already have some Circulon saucepans and I love the quality. I saw an offer to add a selection of frying pans and a stock pot to my collection but somehow ordered the wrong set. Customer service wer... See more

Company replied

Rated 3 out of 5 stars
Verified

The pan is non-stick and indeed many things don't stick, but not everything. For example, I tried to make a tomato omelet and couldn't flip it to the other side—everything stuck. It's also a bit diffi... See more

Company replied

Rated 5 out of 5 stars
Verified

I had many teflon type pans which they had all the same fate : scratches and needed to discard them. With this new technology (ScratchDefense) i hope not just me,but all of us found what were look... See more

Rated 5 out of 5 stars
Verified

Easy to order fast delivery nice product, have had same for many years and given excellent service.

Rated 5 out of 5 stars
Verified

I completely replaced all my bake ware and saucepans with Circulon, though costly the lifetime guarantee on the saucepans set and information on oven pans and bakewell convinced me to go ahead, I was... See more

Rated 5 out of 5 stars
Verified

I have all the Circulon range . Pan set, bake ware , frying pans etc. Now the roasting pan to add to the roaster with grid that I already have . You have t ooo be careful to not steep them and trust... See more

Rated 5 out of 5 stars
Verified

I had non delivery of one pan. Emailed to chase. They check with courier, found it had been lost. Dispatched a replacement the same day. Excellent customer service.

Rated 5 out of 5 stars
Verified

The pans I received are very good quality and hopefully will last, the only problem is the small pan of the three is very small, and I cannot foresee it being used much, but even so I’m pleased with t... See more

Rated 5 out of 5 stars
Verified

Very well made saucepans. Delighted with my purchase. They are extremely non stick, so far cleaning them has just been a rinse and wipe with a cloth.

Rated 5 out of 5 stars
Verified

Excellent product The one saucepan I received was magnificent, it arrived a day early. Unfortunately the saucepan that was due to be received that day was not delivered and still has not been delive... See more

Rated 5 out of 5 stars
Verified

I knew the pans would be good quality as these are our second set. We gave our first set (10 year old pans) to our parents as still going strong and they needed a reliable set. We are delighted with o... See more

Rated 5 out of 5 stars
Verified

Hassle and pain free ordering and delivery was as promised. Had previously purchased Circulon products which are top quality and would highly recommend

Rated 5 out of 5 stars
Verified

Was a birthday present for my daughter, who is very happy with both frying pans

Rated 5 out of 5 stars
Verified

I'm very happy with this wonderful pot and I will recommend it to people. I like the fact that it doesn't stick and it's also none scratch. I bought two different styles of them because I like the fir... See more

Rated 5 out of 5 stars
Verified

Can't fault Circulon Looking forward to using our new pans and baking trays in our new kitchen.

Rated 5 out of 5 stars
Verified

I have used Circulon pans for the last 15 years, I would’nd choose any other make, in fact I have just ordered a frying pan.

Rated 5 out of 5 stars
Verified

Excellent quality. The roasting tray and the oven tray are a great size. Would have bee happier if the frying pan would have been a larger size. At £95 its a little pricey for a 25 cm pan. Qualit... See more

Rated 5 out of 5 stars
Verified

Their stainless steel top of the range are expensive, but quality meets expectations.

Rated 5 out of 5 stars
Verified

Really well made frying pans. Nothing sticks to the cooking surfaces and they are so easy to clean.

Rated 5 out of 5 stars
Verified

Used circulon pans for years always good. If you want them to last longer best to hand wash them.

Rated 5 out of 5 stars
Verified

Great set of pans that truly do what the marketing says! 100% true that they’re non stick and super easy to clean. Not cheap but classed as an investment 😉

Rated 5 out of 5 stars
Verified

Delivered on time and where requested. No used yet due to moving in next Monday!

Rated 5 out of 5 stars
Verified

Pleased with order process. Having used the pots and pans for nearly a year they still look great. Nothing sticks to them.

We perform checks on reviews


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Circulon

Written by the company

Circulon means no more scratched pans. No more scrubbing steel. And no more flaking nonstick.

Because worrying about burning, sticking, flaking, and cleaning stops you from enjoying great food. So it’s time to feel pride in every meal you make: confident it’s cooked perfectly and safe to eat.

You can be the cook you want to be. The master of a thousand bold recipes. Fearless in the face of any challenge.

Since inventing the world’s first nonstick hard-anodized pan, we’ve pushed the limits of cookware for over 35 years. Every insight, and every breakthrough, transforms how you cook.

Circulon. Built for bold cooking. SHOP A1 Extreme Non-STick SHOP COOKWARE SHOP BAKEWARE CONTACT US

Built for life

Lifetime Guarantee

Circulon cookware is built for life, which is why every piece is covered by our lifetime guarantee. So you can cook without limits.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

The worst Customer Service Experience…

They have provided the absolute worst customer service experience I could imagine. I notified them, that one of their apparent "10 year guarantee" pans was no longer" non stick" . IO gave them details and photos, as requested. They honoured the 10 year guarantee and advice me to choose a replacement pan. This I did and notified them. 4 weeks later and still no replacement pan. Every email I send, they do not even acknowledge. Would I recommend Circulon NO WAY. You pay a premium price for their products and they do not honour their commitment and guarantee.

30 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The best frying pans

Impressive set of frying pans and wok. You could feel the quality of the pans and their lovey appearance.Used it already and was very impressed and will definitely buy more items from Circulon in the future.

20 October 2025
Rated 1 out of 5 stars

Worst company for Customer Service?

Had an issue with 3 saucepans out of a set. Sent photos to help desk and was advised they would replace them with same item and they had been ordered and would arrive within 3 - 5 days. They didn't arrive so I messaged again to be told the item was no longer in stock so they would have to send a different set which were a complete different style and size. I advised I wasn't happy over this and the service was poor. Issue escalated to a Team Leader who messaged and agreed the service was well below par and unacceptable but I was limited with options. I didn't receive any further response for nearly a month before I was messaged by a Service & Project manager, again apologising for the bad service. They added an extra amount to the replacement but still couldn't get anything near what I had. I settled for a different make but will never use Circulon again or recommend them to anyone purely based on the shocking customer service.

27 October 2025
Unprompted review
Circulon logo

Reply from Circulon

Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience caused throughout this process

We acknowledge that the service you received fell short of our standards, and we deeply regret the delays, miscommunication, and limited options that led to your dissatisfaction. While we did our best to offer a suitable alternative, we understand that it didn’t match your original set and that the overall experience was disappointing.

Your feedback has been shared with our team to help improve how we handle warranty claims and customer support. We’re grateful you gave us the opportunity to resolve the issue, even if the outcome wasn’t ideal.

We’re truly sorry to lose your trust and will continue working to ensure better service for all our customers.

Rated 3 out of 5 stars
Verified

The pan lid handles burn my hands

The pans are lovely, but quite shallow in height. One major fault is that the pan lid handle is metal and not insulated, therefore it really burns your hand when lifting the lid off and is impossible when trying to drain any liquid from the pan. I really wish that I’d kept the lids from my old circulon pans.

22 October 2025
Circulon logo

Reply from Circulon

Thank you for your feedback — we really appreciate you sharing your experience.

Our stainless-steel handles, including the lid handles, don’t conduct heat quickly but can become hot during longer cooking or at higher temperatures. We recommend using an oven glove or cloth for safety.

We understand this can be inconvenient when draining, and we’ll share your comments with our product team for future improvement.

Thank you again for choosing Circulon.

Rated 1 out of 5 stars

Terrible customer service

29/10 - Finally heard from Circulon customer service and (fingers crossed) issue has been resolved. I await to see if I get a replacement order.

Items ordered via website but delivered from Amazon. Arrived damaged, have contacted Circulon via their website, Messenger and a direct email but not had a single response from them. Was also on the phone over 8 minutes without anyone answering. Giving them another 24 hours to respond and, if not, will have to return everything to them and expect a FULL refund. Terrible customer service from a company I expected more from.

22 October 2025
Unprompted review
Circulon logo

Reply from Circulon

We’re really sorry to hear about your experience and the frustration this caused. We can confirm that your query has since been resolved via Facebook messenger — thank you for giving us the chance to put things right. We truly appreciate your patience and feedback.

Rated 1 out of 5 stars
Verified

No pans to be seen here..

I still haven't received this parcel and DPD are incapable of delivering it to me. I await to hear from your customer services team to resolve this issue.

16 October 2025
Circulon logo

Reply from Circulon

We completely appreciate how frustrating this experience has been, especially after trying several times to get your parcel delivered. I can confirm that your refund has been processed.

We’re very sorry again for the trouble this has caused, and we truly appreciate your patience and kind words despite the inconvenience.

Rated 5 out of 5 stars
Verified

Amazing Pots & Pans

Easy to order on a great website. Fab discount offers and I absolutely adore my new pots and pans. They are amazing and it makes my want to cook! And they are so easy to wash!!

16 October 2025
Rated 5 out of 5 stars
Verified

Great products

Great products, bought a pan & trays and are very happy with the quality. Good customer service also (I had to return one pan as accidentally ordered 2 the same) very clear & helpful.

15 October 2025
Rated 5 out of 5 stars
Verified

The scratch defense range is just brilliant

Wow! The scratch defense range is just brilliant. I ordered a saucepan and frying pan set and added an extra (larger) frying pan. Having used them for a few weeks they are a huge improvement over my previous cookware. Would fully recommend!!!

15 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look