Servicing Stop Reviews 71,887

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the prompt and helpful service, often mentioning clear communication and detailed explanations of required work. Many consumers found the pick-up and drop-off service convenient, saving them time and hassle. People also highlight the friendliness and politeness of staff members, who kept them informed throughout the process. However, some reviewers express concerns about potentially high additional costs and upselling attempts. A few consumers reported issues with communication, such as unanswered calls or delays in responses. While the initial booking process is generally considered easy, some customers experienced discrepancies between the initial quote and the final price, leading to dissatisfaction.

Based on these reviews

Rated 4 out of 5 stars
Invited

Servicingstop were efficient, pleasant and speedy in carrying out the service to my car. They didn't collect it until 10 am and say they will return it later today. The final bill was more than I expe... See more

Company replied

Rated 4 out of 5 stars
Invited

I do not yet have my car back but I trust Dean that everything is being carried out satisfactorily. My quibble may actually lie in Service Stop's lap. My service was scheduled for yesterday. For some... See more

Company replied

Rated 4 out of 5 stars
Invited

Was not happy after already paying £200 to be told it's going to cost another £400 to service the vehicle.Maybe in future you should explain the extra costs when taking the booking so the customer kno... See more

Rated 4 out of 5 stars
Invited

Pickup the vehicle on time Communication is non existent! The contact number is unmanned and no communication possible. Email: tried emailing and the reply was would get in touch with two... See more

Company replied

Rated 5 out of 5 stars
Invited

We had a very good experience with Servicing Stop - very efficient and was able to book last minute the day before. They arrived when they were supposed to collect the car and we had a call a few ho... See more

Company replied

Rated 3 out of 5 stars
Invited

Great customer service...until you get the actual price! Avoid! *Edit in response to Service Stop reply* Matter now resolved, I have made my points clear to Servicing Stop, I would advise that y... See more

Company replied

Rated 3 out of 5 stars

They will add another £36 onto your service and say its a specialist oil, even on a basic KA. They will try and pressure you into needless additional works at extortionate costs, just be wary of this... See more

Company replied

Rated 5 out of 5 stars
Invited

Collected on time clear explanation of work to be carried out and cost, my car was also returned on time. Both Richard that collected and dropped off and Dean that called from the garage were polite a... See more

Company replied

Rated 3 out of 5 stars
Invited

The guy gave clear explanation of the extra jobs to be done. The cost are fairly high when comparing with other garages so they inflate prices to fill their pockets. Beware of the hidden environme... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to book, staff are polite and friendly, service reports explained clearly, the pick up and return from home made this a good time saving option for me. I would recommend Servicing Stop.

Company replied

Rated 5 out of 5 stars
Invited

Car was picked up and dropped off on time. Work was carried out by experienced mechanic . I was explained report from the garage for the job needed to be done before proceeding with the service on my... See more

Company replied

Rated 5 out of 5 stars
Invited

My Car was picked up and dropped off which was a bonus. The price of the service was a lot cheaper than other garages. Once the car was looked at the advisor phoned me to go through any issues. My... See more

Company replied

Rated 5 out of 5 stars
Invited

It's the 2nd time I use this company. Very speedy service, pick up and drop off service included. They keep you informed and call you to explain the report and to ask about additional work. Nothing... See more

Company replied

Rated 5 out of 5 stars
Invited

Car collected within the given timeframe. After the MOT I received a call where I was explained clearly what needs to be fixed, why and how much it would cost. Adam was great answering all my questi... See more

Company replied

Rated 5 out of 5 stars
Invited

Chris the customer service representative was helpful and explained in detail what additional work was required. He also talked me through each item and then the process going forward. My car was de... See more

Company replied

Rated 2 out of 5 stars

I am writing this on behalf of my daughter, a new driver with her first car. Not only was her car not returned on the same day, She was not informed nor given a courtesy call, missing the start o... See more

Company replied

Rated 5 out of 5 stars
Invited

Good communication, but called late in the day to say other work recommended. Brake fluid change, engine flush and special oil. The extra cost for this was over £350 on reflection I think this is a b... See more

Company replied

Rated 5 out of 5 stars
Verified

⭐ 0 Stars — Worst Experience Ever with a “Full Service” I booked a Full (77-point) service for my Toyota Auris Hybrid through Servicing Stop on 15/09/2025 (Ref: 1845558). What I r... See more

Company replied

Rated 4 out of 5 stars
Invited

Very convenient to have car picked up and dropped off, and very reasonably priced. As other reviewers have said, the extra work that they try get you to add on was at a considerable extra cost, but yo... See more

Company replied

Rated 3 out of 5 stars
Invited

Car not picked up on time. No response forthcoming when attempts were made to make telephone contact until later in the morning.

Company replied

Rated 5 out of 5 stars
Invited

Good communications and helpful staff. Comment made before they failed to return my van and didn't tell me until I asked where it was over 2hrs after paying.

Company replied

Rated 5 out of 5 stars
Invited

Great service provided by Dean full details of work to be carried out before completing the job so I know the amount before going ahead with the process

Company replied

Rated 5 out of 5 stars
Invited

Easy and clear instructions in each stage of the process. Mechanic explained everything before taking the car in for it's service. Service agent rang and explained what parts needed replacing.

Company replied

Rated 5 out of 5 stars
Invited

⭐️⭐️⭐️⭐️⭐️ Adam did a great job on my car! He flashed the engine and did some extra service too. Very professional and quick — highly recommend!

Company replied

Rated 4 out of 5 stars
Invited

Was easy to arrange and picked up the car fine, but once done I missed the call and couldn’t just ring them back. Was directed back to the website when I rang (the number they left in the mess... See more

Company replied

Rated 4 out of 5 stars

After initially receiving an online quotation, which I paid for with my credit card, an email was sent to my inbox stating a substantially higher amount than the agreed sum. I was dissatisfied with th... See more

Company replied

Rated 5 out of 5 stars
Invited

Dominic was very helpful and transparent with me about the situation with my car. I received great guidance on how to proceed. Would greatly recommend.

Company replied

Rated 4 out of 5 stars
Invited

Think it’s better to rate it once the vehicle is returned But nice and easy as it’s collected from your home without the logistics nightmare.

Company replied

Rated 5 out of 5 stars
Invited

Ideal to get the collected and dropped back off. Prompt service and detailed call advising of any work. Highly recommend

Company replied

Rated 5 out of 5 stars
Invited

Convenient service, friendly person who picked my car up & same goes for the person who called regarding what needed doing.

Company replied

Rated 5 out of 5 stars
Invited

Collection and return of vehicle saves on waiting around or driving an unfamiliar vehicle. Kept informed of progress and discount for paying upfront is a good incentive

Company replied

Rated 5 out of 5 stars
Invited

Great service today, car collected on time, report explained fully on phone and decisions re payment easily made

Company replied

Rated 3 out of 5 stars
Invited

Can't say yet, they've just help reduce a Hugh bill to not quite so huge bill lol, no work done on car yet. Speed is needed so doesn't affect sons schooling too much.

Company replied

Rated 5 out of 5 stars

They have done my car service professionally and value for money. Highly recommended

Company replied

Rated 5 out of 5 stars
Invited

I found the communication from Gary to be clear. He was very helpful as well. Would recommend Sevicing stop

Company replied

Rated 5 out of 5 stars
Invited

The company has been quick to let me know what outstanding work needed to be done on the car. I appreciate that.

Company replied

Rated 5 out of 5 stars
Invited

Person collecting car checked and took picture before she left ensuring no ensuring no damage will be done in there care of my car.

Company replied

Rated 4 out of 5 stars
Invited

Convenient pickup and return. Phone call from Dean to discuss extras possibly required .

Company replied

Rated 4 out of 5 stars
Invited

All is good so far I cannot rate the service until after I have had the car for a period

Rated 5 out of 5 stars
Invited

Picked up, was rang within 2 hours and work carried out professionally.

Company replied

Rated 5 out of 5 stars
Invited

Good pick up and delivery service and clear report of progress of the job. Dean on the phone was very courteous and clear.

Company replied

Rated 5 out of 5 stars
Invited

Very happy with all aspects of the car service and the car collection service thank you ,

Company replied

Rated 3 out of 5 stars
Invited

Average. No ID on collection. Try to sell you all sorts.

Company replied

Rated 5 out of 5 stars
Invited

Easy to use with great contact with garage doing the work

Company replied

Rated 4 out of 5 stars
Invited

Seems cool couldn't get my card to work for some reason I think maybe it need a better guidline for typing you number, seems like you need spaces instead of everywhere else. But service sounds very h... See more

We perform checks on reviews


Company details

  1. Auto Repair Shop
  2. Car Service

Written by the company

Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.


Contact info

4.0

Great

TrustScore 4 out of 5

72K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Thank you

Good service

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for sharing your feedback Chandrika, we are thrilled to receive such a great rating and we hope to see you booking with us again in the future.

Rated 5 out of 5 stars
Invited

The staff was very helpful and warm

The staff was very helpful and warm

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for taking the time to leave us a 5-star review Omowale. 

We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

Please do come back and see us again if you need any further repairs or maintenance completed :o)

Rated 1 out of 5 stars

Total con for service …

Had my BMW full service yesterday firstly no phone call re time of collection. Had a missed call so called back 20 mins on hold to have the phone put down. Further costs needed so my £110 service turned into £503 in total. Called BMW directly to see if this was reasonable to be told I’d been over charged by £150 and car returned unwashed or vacuumed which is always done with a BMW service. Won’t be using again as they guaranteed to be cheaper. Double check with your dealer first. 😡😡

29 October 2025
Unprompted review
Servicing Stop logo

Reply from Servicing Stop

We are sorry to hear that you are unhappy with the service that you have received on this occasion Nikki. We would love to take a closer look into this for you but unfortunately we have been unable to locate your booking with the details that have been provided so if you do require any further assistance from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further.

Rated 5 out of 5 stars
Invited

Prompt collection

Prompt collection.
Kept upto date on progress

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for your kind words, Terence! We’re so happy to hear that you are pleased with the service that you have received and we hope that you will be booking again with us in the future :o)

Rated 5 out of 5 stars
Invited
Servicing Stop logo

Reply from Servicing Stop

Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

Rated 5 out of 5 stars
Invited

Good service

Good service. A few messages with incorrect info left me a little worried about handing my car over to a stranger.

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for the awesome review, Carol! We work hard to meet expectations like yours, so we are happy to hear we have hit the mark for you. Please do come back and see us again next year for your vehicle's next service appointment.

Rated 1 out of 5 stars

Booked my car in for service and MoT.

Booked my car in for service and MoT.
On completion they rang me to say my brake fluid needed changing immediately.
Strange as the garage they booked me into changed the brake fluid less that a year ago.
Told this to Gary and he hung up on me.
First time I have used this company and the last.

30 October 2025
Unprompted review
Servicing Stop logo

Reply from Servicing Stop

We are sorry to hear that you feel this way Mike and we do apologise for any upset that has been caused. Customer satisfaction is important to us at Servicing Stop so if there is any further assistance that you do require from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.

Rated 4 out of 5 stars
Invited

Service

Ok did not want you write review but stuck in doom loop

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for leaving us a review Peter, we really do appreciate your feedback and we hope that you will be back to book with us again next year :o)

Rated 4 out of 5 stars
Invited

Give them a try!

So far so good. Friendly and helpful service, car collected on time and work carried out as requested at a very competitive price.

30 October 2025
Servicing Stop logo

Reply from Servicing Stop

We're delighted to learn that you are happy with the service that you have received and we hope that you will be back to service your vehicle with us again next year :o)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look