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I've fell on hard times recently, and spoke to an agent today (Stuart S) . Who was so polite , and reassuring about setting up a later payment date . A prompt excellent service by this kind gen... See more
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Based on these reviews
Liam Devine done my grandads install today despite the road being closed due to tarmacking He also fitted all the equipment in the back bedroom which meant he had to pin a cable right round the h... See more
Had engineer Emanuel Dada to install our broadband yesterday. Nothing was too much trouble, he was polite, well mannered & professional, even wore shoe covers on entering. He set up both phones & TV... See more
We are a small charity with big ambitions! We recently acquired a bas for our operations. We decided to install broadband because the phone signal is poor and our users asked for an improved service.... See more
Door salesperson Junior was very persistent and persuasive in a pleasant way. I have been with sky for 12 years with minor issues so no real push to change however Youfibres package and... See more
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Got a technical fault, these things happen. Stuart S dealt with everything perfectly. He was professional, friendly, not reading off a script like some companies. Got a plan and made life easier for u... See more
Incredible service from start to finish! Not only do I now have an amazing speed 3 times quicker than my previous I'm paying less! The fact that YouFibre cover the termination fee is bonkers! Izett... See more
Overhead cable from the pole to the house was very loose and was hanging low, contacted YouFibre via live chat and within 5 mins got a response. The agent, Phindi R, handled my request quickly and got... See more
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I was only browsing the Homepage when I saw the fantastic new offers ! We were on the You 1000 plan which was already excellent and now seeing the Black Friday Deal on the You 2000 it was hard to re... See more
EL OMAR Came today to sort my tv and fone out upstairs as I could not get any connection with fone tv or broadband and he was supreme, he knew his job with precise attention and a wonderful person... See more
Jonathan Collins came today. I wasnt here but my partner was. The reason i know jonathan provided excilant servuce is my partner asked me to leave a review. He never dose this so jonathan you must o... See more
I like to give a call out to El Omar who sorted out my WiFi dead zone in my bedroom come office. The initial installation by another engineer could not link up the router with the MeshPro in my offic... See more
Been with YouFibre now for almost 3 years switching over from Zen, Youfibre seems to have a bad reputation in most comment sections for some unknown reason but from my own personal experiance they hav... See more
Sierra came to change over our network today and he was super helpful with any questions and moving furniture, he was very efficient and got the job done making hardly any noise. Friendly guy and help... See more
Have just changed to you fibre, it was a really positive experience. Couldn't fault the young installer that came his name is Jak Sword a very polite young man who seemed to really enjoy the job,... See more
The service recieved from your associate (Stuart S) was phenomenal. Got my issue resolved in record time and knew exactly what he was talking about. I run a team of Techincal Engineers and if my team... See more
Verified
My decision to switch to Youfibre was easy, great fast broadband, great installation, buy out option of old contract. I've had no issues at all and broadband it fast and cheaper than any Major provide... See more
Zintle was very informative. They were able to check my connection and arrange for a home visit in just a couple of days. Unfortunately noone told Zintle that there was an outage, so the booking could... See more
Having previously left a bad review for my frustrating online experience getting support from YouFibre, I eventually managed to get them to agree to send and engineer out and Paul R was brilliant! He... See more
Just swapped to You Fibre! What an amazing experience I have had so far! Izette du Plessis, the advisor who helped me switch and got me a refund to pay off my previous provider was super helpful so... See more
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I joined YouFibre over a year ago on the 1000mb deal. The speeds are amazing and 99% of the time ive had zero issues with the Internet or speeds received. As long as youre using ethernet, you... See more
Max B from tech support was super helpful with a router issue. Very patient and talked me through everything. I also spoke to someone else from customer support recently to upgrade my plan and they... See more
Kieran M was brilliant yesterday. I ordered a Mesh, which usually takes a few days to arrive but he brought it the same day, set it up and made changes to the connection to suit everyone in the house.... See more
Easy transfer from previous provider, and Tino who came to do the engineer install was sound. Very professional and polite and quick. So far so good, hope it continues 👍🏼
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Had trouble with my internet connecting to my tv but Stuart S helped get my problems sorted within minutes of contacting customer support. Couldn't fault the service or wait times. Highly appreciated... See more
Verified
the guys that came in to fit the equipment, were on time, clean and tidy and it was done in a reasonable time, and we received tex to say what time they would arrive
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Stuart S helped with multiple issues (disconnecting WiFi, cancellation fee, switch over) and was extremely helpful and to the point. Probably the best experience I’ve ever had in customer service, can... See more
Verified
Nice and easy installation process and service has been fantastic since we’ve been using been in place for just over one months now
I've been back a forward with 2 agents who done nothing but cause me absolute stress. Within a few moments of speaking with Stuart he has been able not only to resolve my issue but delivered an A* cla... See more
Liam Devine came today to install my YouFibre Wi-Fi he was such a pleasant man who explained everything he would need to do in order to get my internet up and running. He cleaned up after himself,... See more
First and only time I've ever bought somthing at the door 3 months back. Nice gentleman who I don't have a name for with John who was working part time while at Uni. No hard sell, knew what they were... See more
I was having a horrendous time with the service I was receiving from you fibre and its online/remote support for the first 4 weeks of my contract. Nothing worked, long responses to requests, chat func... See more
Raoul came to install my mums home internet. Absolutely fantastic service, very nice, polite person,job done quick and everything left tidy and all the instructions given. Very very highly recommend... See more
Karl M came around this morning to replace my router to the new YouFibre Hub Pro WiFi 7 router after upgrading to the You2000 package with You Phone. Karl was great, a really nice guy. All changed ove... See more
Jonathan Collins was our engineer, and I can't praise him enough. Quick, professional, polite and efficient. Cleaned up after himself and got me online with no issues. Now got 1.2 Gig internet speed.... See more
I have been with You fibre nearly two years now, and have been really impressed with their support any fault is quickly dealt with in professional manner, explaining things in simple terms. They sort... See more
Paul S youfibre engineer gave excellent service today connecting me to the Internet. He explained everything in such a friendly professional manner ensuring all my devices were connected to the Inte... See more
From the very first call enquiring about your service I have been impressed. All my questions were answered and I felt reassured about changing from a provider I've been with for 20+ years. The engine... See more
Contacted via chat as contract coming to an end. Ryan W was fantastic no nonsense just offered a good new 18 month contract with a small increase which was fare. On top a new improved router. Service... See more
Danny from YouFibre was absolutely fantastic. He arrived right on time, introduced himself politely, and got straight to work. He explained everything clearly, from what he was doing to how the syst... See more
The installation was incredibly smooth and hassle-free. The installers were highly skilled and knowledgeable about the job. The internet speed is more than double my previous provider’s speed and is a... See more
Franna Banana. Had YouFibre installed today to replace my old copper connection. The engineer was very friendly and efficient, he talked me through everything he was doing and accommodated my requests... See more
I’m extremely happy with YouFibre! The broadband is fast, reliable, and the connection has been consistent since day one. The installation was quick and professional, and their customer service team i... See more
We had Kieran out today to resolve an on going issue. He was absolutely amazing, his support, care and patience was unbelievable. He couldn’t do enough for us and went through everything thoroughly an... See more
Had my YouFibre installed by Jonathan Collins, and honestly, he was outstanding. Super friendly, professional, and clearly knows his stuff. He went above and beyond to make sure everything was perfe... See more
Palesa was excellent! She assisted me quickly, understood exactly what I needed, and helped me complete my upgrade via chat. Thank you for the great service.
Gary came to install our YouFibre connection today and did an amazing job! He was friendly, polite, and explained everything clearly from start to finish. The installation was done neatly and efficien... See more
Tommy did an excellent job installing my broadband. He arrived right on time, was polite and professional throughout, and explained everything clearly. The installation was quick and tidy — no mess le... See more
4.6
Excellent
38K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
Worst Broadband Provider I have ever…
Worst Broadband Provider I have ever used!
Firstly, I told You Fibre on a number of occasions that if things were not resolved then, I felt that they had left me no option, other than to write this review & still no one took the opportunity to commit & resolve this issue. A few promised to but never followed it through.
Customer service is shocking.
Connection is shocking, not stable, speeds constantly dipping & dropping out, making devices disconnected daily.
Speeds shocking, rarely what they should be.
Sales rep will tell you to “read Trust Pilot reviews as people love to moan, so anything will be on there”. If you are considering You Fibre then please also read Google reviews, with lots of people having the same issues as me.
I joined on the 1st September.
Installation was on the 24th September, a date provided by them, not a date we asked for by preference or anything. Since the 24th September to today (30th October), I have to make contact with You Fibre 26 times:
3 times by phone, of which 2 of them I had the call ended on me ( 1st occasion it was answered after around hour, by this time it was 19.50 so due to close, the agent was very uninterested, probably as a result of the time, became unresponsive when I asked for her name & waited for the line to end for close of business. The 2nd time after around an hour to be answered, the call was immediately ended before even speaking).
3 times by email to the complaints department, non of them answered. I got an auto response saying 72 hours & someone should be in contact but nothing, which I think is completely unacceptable for a complaints department.
20 times by Live Chat, as they seem to be answered a lot quicker, but in my experience, to no end result. Lots of going round in circles & turning off & on devices, so that speeds improve, which we simply should not have to do, daily.
Since the 24th September I have also had 2 engineer visits, the first time nothing was found, the 2nd time a new router was provided and some kind of software to the internet box on the wall. But despite all of this nothing has improved.
As a final test we were asked to try a static IP Address & that the agent (steven) would call us back the next day to see if this resolved the issues. Finally we felt we were being listened to & that the issue would be resolved. It didn’t resolve the issues & surprise, surprise he didn't call back to follow this up. Leaving us to contact via Live Chat again. The agent, Nomsa asked me to give them the opportunity to correct the matter & said that she “would make sure that Steven called us back in less than hour”. This didn't happen.
I am now faced with having to try & take this matter to ombudsman as You Fibre are clearly not going to resolve this matter for me.
We had no connection or speed problems with our old provider.
If you do decide to go ahead with choosing You Fibre as your provider, then please make sure that the installation is within the 1st week of you signing up as the “14 days cooling off period” starts from the day you sign up (the day the rep comes round & you agree to everything) and not the day it is installed, something we naively didn't realise. For us that meant our cooling off period had already ended before we had even had the broadband installed & had chance to try it. This is probably purposely done, as it is practically impossible now to leave without early termination fees. T & Cs state that if speeds are not consistent & speeds not as promised then you have the right to leave without the ETFs but you try & do that. I have provided speed test result after speed test result to You Fibre, I have had equipment replaced, co-operated and have been more than patient. But still cannot get out of contract, let alone just get the problem fixed to have the service we are paying for. To date I've paid 2 payments of £25 for a service I am yet to receive.
Please, please save yourself the endless days/hours of having to contact You Fibre . It really is a shocking company in my experience. Selling a product, they can not provide, and the Customer Service is practically non-existent. They quite clearly do not care about their customers.
30 October 2025
Unprompted review
Got to speak to a real person
Got to speak to a real person without spending hours on hold,Jenny was extremely helpful and patient and sorted my mums phone line problem,Thanks Jenny.
30 October 2025
Unprompted review
Disgusting company
Disgusting company, going around housing estates cold calling knocking on doors and using high pressure sales tactics, loitering outside people’s houses after dark in dark clothing looking menacing and causing a nuisance. Clearly not very good if they need to stoop to these low standards
30 October 2025
Unprompted review
Had this service for 30 days now ….
Had this service for 30 days now ….
Spent a number of days with the support team and still havent fixed connection issues.
Playstations wont stream, PC Youtube buffering issue speeds well under advertised and a customer support team that isint interested and fobs you off with turn it off and back on agian..
Attempted to cancel but after over an hour on hold on the phone I gave up ,
Just cancelled my DD so they can connect me for a change instead .
30 October 2025
Unprompted review
Following on from my previous complaint…
Following on from my previous complaint - I had customer service contact me
And he was very helpful and organised an engineer to visit. Engineer visited today and it was seamless. Fingers crossed all works ok tonight. Thank you youfibre that was a great service and I know customer service are going to follow up tomorrow. Cheers guys
30 October 2025
Unprompted review
Great job!
Chris Hearn was my installer. He was fantastic very helpful. Good job I’m very happy. Thanks!
30 October 2025
Unprompted review
Quick reply
I sent my old supplier's itemised invoice to Youfibre yesterday evening and this morning I received a refund for the disconnection fee. Amazingly fast. Also Laetitia Petrorius got back to me very quickly, a couple of hours after my initial email, regarding a question I had about my bill.
30 October 2025
Unprompted review
Terrible Service
I'm writing this on behalf of my grandparents as I'm disgusted with how they are being treated. I live with my grandparents and so I have saw firsthand how they are being messed around by Youfibre.
They joined back in July of this year and when they had the broadband first installed they were told that an WiFi-booster would be fitted as the internet does not work in one of the bedrooms and this has still not been fitted and they have tried calling but keep getting cut off before getting through to anyone, I have tried the live chat and I keep getting disconnected and I have emailed a few days ago and no response.
The engineer that installed the broadband has left his name and number but now he is not answering his phone or voicemails that they leave him or if he does answer he says he will come over and sort it but never turns up.
When they joined they were told that the buy out fee would be covered to leave TalkTalk and there was no mention of having to send anything in to claim this money it wasn't until the one time we managed to speak to someone on the phone because there was an outage for several days and then when we tried to send the bill they would not accept the first two.
The outage my grandparents were not told about and when I tried to look it up online there was nothing coming up and when I tried the live chat they said there wasn't any outage but then the automated message when you phone say there is and that customers would be updated by email but we wasn't.
18 July 2025
Unprompted review
Regretting moving from Virgin
Regretting moving from Virgin, can't believe I typed that. Random drops of internet, slow sluggish speeds. Sometimes it ok, but It feels unreliable for 1000 package. The latency seems really poor also compared to previous net provided. Considering switching back after my contract ends.
On hold for over 15 minutes during latest outage. Internet goes down I get it but its far too freqently in my area of late and I need a stable connection working form home.
30 October 2025
Unprompted review
Did a switch from VM to YF
Did a switch from VM to YF, got the hub installed today by Gary it took little over 1h to get it up running. Looking forward to have a great experience from YouFibre
30 October 2025
Unprompted review
it is brilliany
It is brilliant I recommend that you get it as soon as possible
30 October 2025
Unprompted review
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Poor connectivity and unreachable customer service
Connectivity has deteriorated and still have no phone line connection. Have tried for days to speak with someone, have emailed and tried live chat to no avail. No replies or solutions to issues. Need someone to call ASAP for account - 118282084.
30 October 2025
Unprompted review
Install
Friendly, prompt and knowledgeable installer Lee Dwyer done a good job installing my new Broadband.
30 October 2025
Unprompted review
Broadband installation
Your engineer peter chan was helpful and informative
30 October 2025
Unprompted review
Great customer service from Maya E
30 October 2025
Unprompted review
Ultra Super Smooth installation!!
So far, communications have been exceptionally good. It was much appreciated when the Engineer, Dane Moorhead gave me a call when he was available to attend to our Youfibre broadband installation earlier than the time allocated for my installation which was an advantage too.
I thought the installation was going to be more 2 hours but he finished in half the time allocated which I found to be awesome!
Since my recent heart attack and my hubby being poorly with kidney failure, moving and lifting for us was off limits but the kind Mr Moorhead did those jobs for us, I cannot be happier!!
30 October 2025
Unprompted review
Happy with the technician which… installed my Fibre line
Happy with the technician which installed my Fibre connection. Chris Hearn went above and beyond to get me up and running with my new internet provider.
30 October 2025
Unprompted review
Danny was so professional & friendly
Our engineer Danny was so professional & friendly. We had our house renovated so carpets were brand new, he came in and wore shoe protectors, he vaccumed all the drilling that he did. Thank you so much Danny for all your hard work and for going above and beyond with your customer service!
30 October 2025
Unprompted review
WiFi installation
We had our wifi installed today - brilliant service and respectful engineer. Jovan was very friendly, cleaning up after the install and kept us updated with what he was doing. It didn’t take as long as we thought it would to install. You Fibre were recommended to us and we will definitely recommend them to others. Thank you Jovan!
30 October 2025
Unprompted review
Max B was extremely helpful today 🙂
30 October 2025
Unprompted review
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