Hometree - Boiler, Heating & Home Cover Reviews 

One of those rare moments nowadays where they did what they said they were going to do. No quibbles, good price. Happy days.

I had raised an issue with my central heating, the appointment was promptly given the next day and details of the engineer sent via message. The engineer was courteous and after checking realized the thermostat was broken, he fixed it so it worked temporarily and then arranged for a replacement on a few days. Overall happy with the experience

Following some issues, Lias H at customer services responded and resolved my concerns very quickly and efficiently. I was very happy with the way they resolved the issues, which were to my complete satisfaction.

Well I can say everyone i spoke to were excellent an helpful

Have been with Hometree 1 year and happy to renew policy as their customer service is outstanding. Had an issue with heating engineer not getting in contact when boiler service due, and Hometree sorted it all out for me, no hassle to me at all. Got a good renewal quote too, due to the heating engineer inconvenience.

We took 2 policey out with a guy called Brandon fantastic bloke spoke very clearly we had 1 policy for our home and 1 for a rented property
Took 1 hour to do both very good Brandon to man

"Excellent customer service. A special thank you to Nicole for my renewal quote much appreciated.

My annual renewal was due soon. Spoke to Nicole Sumner who provided an excellent customer service, found me a better offer in line with what I needed and sorted out my boiler inspection.

Always helpful when I had emergencies and boiler service are meticulously maintained every year.

The engineer arrived bang on time he was very polite and professional. The job was completed in no time. I could not be more pleased excellent service.

2nd yesr with hometree..had problem las year excellent service..minor problem now..
Being sorted kept informed ..service price communication excellent..definitely recommend

What a surprise find with Hometree. For the cost, I was half-expecting a mediocre service. Been a really pleasant surprise. Boiler servicing was well-communicated and easy to arrange. Customer Service has been excellent and responsive

Great and comprehensive explanation of service(s) combined with good value for money.

Brandon is an excellent Sales Executive. Highly Recommended

Superb customer service from this company! You can never be sure just how efficient a company is going to be when you take out an insurance protection policy with them…Hometree certainly didn’t let me down!
I contacted them as the toilet flush on both loos in my home decided to let me down at the same time (installed at the same time!)
That one contact via their portal was all it took to get both repairs completed successfully within 36 hours … Hometree did all it could to get these repairs carried out asap, impeded only by lack of plumbers (precious tradesmen these days!) in my area. All it cost me for both repairs to be completed was the £60 call out fee that I had agreed to pay when I took out the policy.
Having this cover with Hometree took away from me all the hassle of having to find a plumber myself and then having to pay for the necessary replacement parts and repairs… as stated earlier, within 36 hours of my initial contact with them I had 2 fully functioning loos again.
Hometree delivered on everything I expected from them when I took my policy out!

Great experience with Hometree, always easy to deal with, fast efficient and reliable. Special thank you to Nicole for help renewing our policy. Very professional, listen to my product needs and able to helped get the right product for us. I have no problem in recommending Hometree to anyone looking to take out a policy with them.

We had an issue with the renewal price which Nicole was able to quickly sort out, which we are grateful.

New customer and I've been messed around. On taking out the policy, they didn't tell me I'd have to wait several months before my boiler was going to be serviced. I contacted Hometree to cancel the policy within the initial 14 day period. I was then contacted by their customer service team to advise me that they would arrange the service asap. They also advised me that they would reduce my monthly payment and give me a voucher for the inconvenience. I'm still waiting for the service and voucher. As first impressions go, this has been very poor!