British Gas Reviews 

No stars would have been more realistic.
Customer service bots as humans don’t exist. Took 4 weeks to be able to change to a better company. They kept denying the change as previous tenants hadn’t paid the bill. Contacted them every few days and reassured me that this was sorted but took 4 weeks. Diabolical service. So glad that I’ve finally gone to Scottish Power who have humans answering the phone!!!!

Everything was delivered on time and according to the contract.
The engineer arrived the following day together with an electrician, both were very personable, professional and did a very efficient and tidy job.

The engenier was very good and the service was excellent

The advisor from British Gas gave good advice which was justified at every stage. The final quotation was well within the target I had set. We could not speak hardly enough of the advisor.

We have their homecare package and we rang them on Tuesday for a service on our gas appliances. They came within 2 days. Engineer rang and told us what time to expect him. Very friendly and efficient worker. Would highly recommend British Gas.

Excellent knowledge, clear communication, open and honest

Informed us of estimated time of arrival
Helpful and courteous engineer.

I would recommend having your boiler covered and yearly service check with British Gas. They do a thorough check that everything is working ok, clean and inspect working parts and cables.

Great service Just had my newly Fitted Smart Meter.. chap
Alan the fitter , kept me updated on all Work regarding Fitting. Fast and very tidy . Easy to Use on the app you can download to Keep eye on your spend.. too save the £££..

Thanks Again British Gas ..

Engineer quicky diagnosed the fault, replaced the faulty component, tested the system to confirm the fault was rectified.

The engineers from British gas were efficient, well mannered and very tidy. They completed the job quickly and left the place the way they found it. No problem recommending these guys.

Very polite service man,explained what he had done,kept his work area tidy,
Had text to say was on way,text from BG to ask how he hat got on.
When phoning BG good and quick respoce,not held on phone for 20 min.

I have had British Gas home service for years and would thoroughly recommend for peace of mind if anything goes wrong with heating.
The engineers are well trained and competant

Plumbing engineer due today. Sat in waiting had text saying be with me shortly never turned up. Chased up on phone was told that the engineer came but nobody was in. Around the same time he was due i had already answered and received 3 parcels? The doorbell never rung no knock on door i was even looking out window to keepchecking for engineer. Apparently i am a lair as they say his tracking was near my house? Day off work for nothing now cant get it done till monday but im at work so have requested time after 3pm. We have grand kids to stay from tuesday so not ideal.refused to send someone today. Lets hope the buses are running on time on monday. You pay all this money to be called a lair. Complaint raised.

Great service

Great knowledge and good service would recommend british gas

The engineer was very efficient, tidy and friendly. I have always had excellent service from British Gas over many, many years.

Sean the gas engineer was professional and very helpful. I hope we see him again for next year's service. Highly recommended.
Paul and Jacqueline.

Very polite service engineer came today clean and tidy in appearance. He explained what he had done also tightened a rad valve.

Very prompt, polite and knowledgeable engineer