British Gas Reviews 

Excellent ev charger installation today by Mat from British Gas, a difficult installation but such a neat professional job and completed to the high regulations demanded by BG. Highly recommend BG for ev charger

The engineer arrived at the expected time. The engineer was clear at what he was required to do and carried out the work promptly.

Absolutely appalling!!!! Disgusting how the elderly are treated. My parents decided to have a new boiler, the local salesman came out and agreed a price and formal quote provided. Deposit paid by elderly parents and all components delivered. So far so good. The day of the installation arrives and installers say we can’t fit that, the bungalow needs scaffolding and it’s going to be nearly an extra £1000!!!! I immediately contacted the salesman and left a voice mail, no reply until Tuesday!! Contacted customer services who were going to contact the area manager and agreed that my parents shouldn’t have to pay. When eventually contacted by the salesman he could not really care less. Stated he would contact the manager himself and I asked for a respond the following morning. Nothing. Not even a courtesy call. I contacted him again for him to say the manager was in a meeting all day and he couldn’t do anything. The apathy was unbelievable and I informed him of this. I as a result cancelled the order on my parents behalf and he really didn’t care less but said he would cancel it. However, he did not do this. I’m sure it was in his sales figures for monthly bonus and not in his interests to cancel the order. Also contacted by installations saying the needed the equipment back, even BEFORE the cancellation as apparently with it not being installed BG don’t own the equipment and the merchant wanted it back!!! However even despite being subsequently organised nobody turned up at the agreed time. Numerous phone calls as it’s STILL not resolved and nobody even contacts you!!! Advised it will be on the drive way if they fail to collect it and it’s down to them what happens to it. Do NOT let your elderly relatives purchase from the salesman in the East Riding. Shocking shocking shocking service!!!!!

It's great to be able to give positive feedback when so many energy suppliers get slated... We have been with British Gas for over 30 years.
Our central heating boiler stopped working on Wednesday. I rung the call centre and was offered the next day appointment, which I thought was great. The engineer Amy turned up on time with a courtesy call before she came. Our boiler is over 20 years old so we was expecting it to be condem. Lucky for us she fixed it which was fantastic. Thanks again British Gas.

Yet again the engineers were great when they arrived to fix my boiler. All of them have been very friendly and explained everything.

The engineer was helpful and knowledgeable

As a business owner and a British citizen I would advise you stay away from British Gas. Absolute incompetence from the start after switching suppliers, I was told I was getting cheaper rates, I'm currently paying more now.

After my old supplier gave false reading to them, they did amend the bill but £623 for a month is absolutely absurd. I was with Maxen power before and I would have never switched if I knew what I was getting myself into. I have never paid anything over £200 a month in the 3 years I was with Maxen power. After now not receiving any direct debit discount
because we had to cancel it due to the false readings in the first place. They are not offering me any discount and instead asking myself what sort of discount am I asking for? I shouldn't be telling them what I think I should be receiving, they should be doing the best to amend the issue in the first place.

Originally I was lied to buy the broker who contacted me from " love business " I was told I had a cap on my energy prices and that I would be receiving cheaper rates going with British Gas. This is a lie, all of it. I was led into a false sense of security after explaining my bad experience with Maxen power. I am now stuck in a contract with them! Thanks a lot!

So be aware, there is cheaper energy companies out there, and if you run into any issues they expect you to do all the calculations yourself.

If I could rate them any lower I would.

Ashley ( British Gas Engineer) was extremely professional, informative, polite and respectful throughout the duration of his visit - highly recommend him individually 👍

I VERY strongly recommend you stay away from British Gas. I'm absolutely appalled and shocked at the level of service I've recieved. They damaged my house as a repair under my homecare policy and have left me significantly out of pocket to fund repair works. As they subcontracted out the work (unknown to me) they've claimed they aren’t responsible and left me with responsibility to fix and out of pocket completely washing their hands despite my complaint. Ontop of that I've now been apparently charged further by them, and I have received so many calls trying to sell me something. I've strongly detered all my friends and family from using them as I think their behaviour is disgusting and money grabbing, they don't care about their customers at all. Recommend if you're reading this you also choose a different provider. I had gas, electricy and homecare policies with them, as you can imagine all have been cancelled now.

Now that the smart meter is on , although it was just the electric for now, we can clearly see how much we have consumed in a day. Good job.

The engineer was professional and competent and very skillful in resolving our hot water problems and central heating systems.

Incompetent shit show
Passed from department to department with no resolution
Awful customer service and overall experience
I will be cancelling direct debit and my contract

Excellent engineer ,polite and efficient, sorted our problem, would recommend him

Today I was genuinely and concerningly appalled to be called by someone on behalf of British Gas Collections Team for a VERY overdue account - 16 days overdue no less!
I am a named contact for a 94 yr old relative, a sole resident with noted vulnerabilities on their account.
The caller was very pushy and aggressive in their manner, wanting immediate payment on the call or a time for them to call back when I was with the account holder. They said the invoice was 16 days late. Today is the 5th Nov and the invoice due date 30th Oct - four working days and certainly not 16. A reminder letter had not been received, nor had the original invoice.
I am however thankful - not of British Gas but the fact my vulnerable and very elderly relative was not subjected to such tactics.
I sincerely hope this is an isolated incident and further training for the caller is required because as a Financial Support/Collections Officer within Financial services, this really isn’t the level of service that you should feel proud of delivering!

4 attempts to.

Excellent service, excellent commincation

Great service. Kept up to date by engineer. Engineer friendly and professional

The engineer was polite and very helpful

British gas was ok while sending bills and getting paid but when things go wrong customer service is terrible