eDreams Reviews 375,723

Initially thought I would give eDreams a 5 star rating but had to redo my reservations twice and not quite sure why ... maybe because my credit card was denied. Prices are definitely better than anyt... See more

I felt like there could’ve been a narrative to explain what the eDreams was all about before accepting it and not knowing that you were actually subscribing to it. Once I called to cancel it, the repr... See more

I booked a flight with the prime price but nowhere really says that later you need to pay 100€ for the membership. I called customer service and they helped out but i guess should pay more attention b... See more

To my way back I had problems with my online check in and I was forced to ring for help. The operator was very efficient and solved my problem.

Ahmed is the best customer agent service. He not only solved my concerns, but went beyond of what I expected! I am very happy and pleased with the outcome and if you ever need to handle any concerns,... See more

Anne was great, nothing wrong with the hire apart from the driver safety assist functions on the Hyundai i10 being obtrusive to the point of becoming a distraction safety issue of their own, particula... See more

The person (Man) that helped me, solved the problem that l had in no time today, even though l was convinced it would’ve been impossible. He understood my situation and frustration with the service an... See more

The manager Muneeb khan, took care of things quickly. I needed to cancel my reservation because it was before I confirmed my reservation, but I'm really happy that the problem helped me solve it. I ha... See more

I’m very satisfied with the service from eDreams Prime. I received a friendly call and an email with clear instructions to make my change. Everything was handled neatly over the phone, and I really ap... See more

I contacted eDreams to cancel my suscription because it was made by accident -without me realising, but the time to cancel had elapsed. Aya who answered my call was very kind and helpful and explained... See more

Excellent customer support to resolve problems - able to speak to humans directly. Very friendly, flexible and helpful. I am recommending eDreams to my clients based on this alone. Also, the prices an... See more

Khalifa phoned me and he was very professional and confirmed refund for hotel. Very happy with edreams and I have since booked another holiday through your platform Thank you once again for your ki... See more

They were extremely quick to take my annual subscription after my trial period, which was done at the first moment of the renewal date. They did however give the money back when I phoned up to cancel... See more

I talked with Yusef on the phone and he was the most special and kind person! He helped me out with my booking and every perplexity I had about my account. I really appreciate him and the entire compa... See more

I booked a flight on edreams, and the price the airline indicated to me in a confirming mail was not equal to the final amount indicated on the edreams site. I phoned edreams, the person who attended... See more

The Operator Giovanni handled my request about the 19522033233 case and he was extremely kind and he proposed a solution that is suitable and profitable for me and eDreams both. He solved the issue in... See more

I was not happy with smart chat as we were not understanding each other, I had to repeat myself a lot. When I spoke to a human, he was very helpful, Muneeb Khan

I booked with eDreams (Booking Reference: 24057554381) and everything went perfectly. The website was easy to use, and I found a great deal quickly. I also want to thank Ada (sorry if I spelt you... See more

I was calling to cancel my subscription. I was assisted by a friendly consultant I forgot his name. He explained to me the benefits of having the account open and he also provided me with a voucher an... See more

Dream is ok but e-ticket issue time is very slow.i got e-ticket confirmation email after 7 hrs. I called too many times lastly I got tkts. Customer service staffs are good . I advice the company, plea... See more

The service was fast, friendly, and efficient. Car was ready and in good condition ready to drive out. Note that there is an ongoing construction near Montreal airport affecting shuttle time to/from t... See more

Had very good service from your agent I'm Egypt. Very efficient very polite very helpful. I actually called to cancel but eventually took a subscription for cheaper but same benefits... Thank you

They were so accommodating! It was our wedding and they let us have a later check out with the rental, complimentary, which exceeded my expectations. Great team and so friendly. We will definitely be... See more

The two operators i spoke to were super kind and nice in wanting to solve my problem and available to listen and fullifil my request. These girls made my day thank you so much!

I am happy with all the services that i got from edreams. its a very trusted app easy to navigate and reserve for any problems theres always a good customer attention i really liked the previous custo... See more

Mohammed aka MoMo was an absolute rockstar giving me exceptional customer service today. I had a problem with a credit on the website. He was able to explain this to me with calmness dignity and profe... See more

I appreciate the help I received today and the fact that my refund was processed. However, the automatic renewal and extra charge after I had already cancelled my subscription caused unnecessary s... See more

Booking ref: 24067905146 Jatin made my experience very easy and so transparent. He was very kind and polite when helping me with my situation. Awesome customer care and service, thanks Jatin for yo... See more

The chat agents are very professional, helpful and clear about information. Cancelling a subscription requires one to email or call their center. Of which i emailed them and the following day i was as... See more

The sir who attended to me was great, very prefossional and kind at the same time. Usually all the airflight tickets platform call center takes forever to modify this kind of request! Amazing employee... See more

I just spoke with a Arnav Ashish (representative)over the phone regarding the cancellation of my eDreams flight subscription, and I couldn’t be more pleased with the experience. The agent was extr... See more

Very positive experience with customer service, kind and friendly. The guy called Mina who answered the phone was very helpful and polite, he easily solved my problem.

I had really good and perfect experience with you and your staff they are so kindly and trying to help parole thank u very much for Bering kind thanks for helping me

I had the pleasure of speaking with Omar from eDreams regarding an issue I had, and I was really impressed. He resolved the matter quickly and efficiently, showing great kindness and helpfulness. Trul... See more

I had Mustafa on the phone 4 at list 30 Mn he comunica-te very well is Top very clear understood my needs he got it done 5star thankyou mustafa

My experience with my contact person went very well. He was attentive, understanding to my situation, and helped me in a really effective way. Thank you !

The person who attend me from customer service was so kind and solved my problem efficiently and in a short period of time. Completely grateful

The lady who took my phone call was so understanding and lovely she made an daunting process so easy thankyou 5stars gf👍🏽

It was really easy to solve my problem and be able to communicate. I also liked the onboarding with the ai to understand and categorize my issue. Thanks for quality customer support.

Very friendly and patient customer service, even though I had a somewhat complex issue. The advisor remained calm and friendly and found a solution-oriented way to address my needs

The girl on phone was very professional , clear and straight fwd about my prime annual programm. Ai received immediately a voucher to use.

The customer service guy by name of Mostafa from Egypt was so helpful. I was emotional and he calmed me down and he was very patient and polite and very helpful.

The website of the company is horrible but the person on the phone was patient and very attentive. My prime subscription continued without any warnings...

Omar is very kind, professional and polite. he did everything in the right way in order to fix my issue without wasting time. very good job

Naomi was very polite, professional and a delight to talk to!! Give her a pay rise!! Regards Jamie Grant

The person behind the phone has been very helpful, fast and very polite. Thank you very much for your assistance and the discount.

A wise man saved me from the darkness of your website by giving me a celestial advice and offering me true freedom of choice.

I had a very nice conversation with the customer advisor yesterday. He explained me everything so good

Easy to describe my issue and it was easy for the agent to handle in the correct professional way

I am happy with a telephone conversation Outstanding services was very helpful make it easy to Change my booking date process!