lastminute.com Reviews 72,057

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciated the straightforward booking process and the wide selection of flights and accommodations available. Some reviewers found the website easy to navigate, highlighting the usefulness of filters and map features for making informed decisions. Several consumers specifically mentioned positive experiences with customer service representatives, praising their patience, clarity, and efficiency in resolving issues and facilitating bookings, sometimes even offering discounts. However, some people reported issues such as hotel cancellations, discrepancies between advertised and actual services, and unexpected charges. A few reviewers expressed concerns about the clarity of website details and the need for more comprehensive warnings regarding airline policies. There were also isolated complaints about the quality of accommodations, including cleanliness issues, malfunctioning amenities, and misleading descriptions.

Based on these reviews

Rated 4 out of 5 stars
Invited

71 Nyhavn hotel was a superb base to stay in, the staff were accommodating, friendly and breakfasts were incredible. The trips I had organised were also brilliant, the really annoying downside of my t... See more

Rated 4 out of 5 stars
Invited

Flights ok but on way there airsteward could of been more helpful as phone got stolen on plane. Transfer both ways very nice clean helpful staff. Hotels great for price clean and local. Reception and... See more

Rated 4 out of 5 stars
Invited

Easy to book but need to check all the information carefully. Having paid for checked baggage it did not occur to me that I would have less kg coming back because it was a different airline.

Rated 4 out of 5 stars
Invited

When we were planning our holiday, it was really good to have a wide variety of accommodation and flights to choose from. It was really helpful to have a map so we could be clear about the location... See more

Rated 2 out of 5 stars
Invited

Dirty area, hotel much worse than 4 star hotels, rooms were unmaintained, shower gels were water, coctails not on level, food the same every day, didn't have enough tables in the restaurant, no variet... See more

Company replied

Rated 3 out of 5 stars
Invited

Accommodation disappointing. Lacked equipment in kitchen, sleeps six but one wine glass and two cereal bowls. Safe did not work, reported three times but nothing was done about it. Shower in e... See more

Rated 5 out of 5 stars
Invited

Castle Hotel Dublin was excellent, allowing very early check in and late check outs which worked. Well with our flight times. Breakfast was delicious and all staff were helpful and efficient. We love... See more

Rated 3 out of 5 stars
Invited

I did not like the fact that it was unclear for me that in the flight back finland my hand luggages were not paid. Luckily i realised it day before the flight after check in. But the airport assistant... See more

Rated 5 out of 5 stars
Invited

The whole holiday was very straight forward and excellent value for money. The hotel was beautiful, but it was about twenty five minutes outside Marrakech. This was only an issue on external trips... See more

Rated 3 out of 5 stars
Invited

Hotel was excellent and very easy to book the flights. The car transfer we paid for was very poor and would urge Last minute to change providers. The transfer back to the airport was 45 minutes late a... See more

Rated 5 out of 5 stars
Invited

We booked our Benidorm holiday through Lastminute.com and everything went smoothly from start to finish. The flights with Ryanair were at the times we wanted, and although basic, they ran on time an... See more

Rated 5 out of 5 stars
Invited

The scenery was absolutely beautiful 😍 Whatever you do, you must not miss The Blue Cave!! Hotel Vadar tucked inside Kotor old town did not disappoint either. The staff were very polite and frie... See more

Rated 3 out of 5 stars
Invited

Lastminute.com usually gets you to the right hotels. However it failed to deliver in terms of Muscat, Oman as the hotel (we booked) standard did not match up to the reviews and need an urgent refurbis... See more

Rated 5 out of 5 stars
Invited

This review is done before the actual trip so I can only speak on the service I recieved from Rose when booking our upcoming trip. She was super helpful and calm and clear which made it easier since E... See more

Rated 5 out of 5 stars
Invited

In truth I found a holiday on line which was exactly what we were looking for at a very good price but for some reason was unable to pay the deposit. Last minute obviously spotted this, sent me an ins... See more

Rated 5 out of 5 stars
Invited

I booked a trip to Japan through LM, loved the flexibility to be able to book accommodation for part of the trip (we stayed with our friends some of the time) Booking some accommodation actually was m... See more

Rated 5 out of 5 stars
Invited

I was about to abandon my preferred holiday since it was a little over my absolute maximum but I discussed this with Sudarshan online and by phone and he was able to find a way through for me. So we... See more

Rated 5 out of 5 stars
Invited

The Hotel was just as described, and no unpleasant surprises on arrival. The hotel were brilliant in accommodating a room request, and all staff were friendly and courteous. Flights were fine, agai... See more

Rated 5 out of 5 stars
Invited

I had an issue with a charge and their costumer (chat) support was awesome. The problem was resolved quickly and I felt like my experience mattered. It's nice to know that costumer service still exist... See more

Rated 5 out of 5 stars
Invited

I received a call from Rose who helped me book my holiday with an added little discount. She was patient as I was waiting for the go ahead from my partner, she made sure all details were correct, chec... See more

Rated 2 out of 5 stars
Invited

Poor hotel The room was very small. Service was below standard with staff not helping or solving issues. The room's heating/AC was not working and so we had an extremely hot room which was very uncom... See more

Company replied

Rated 4 out of 5 stars
Invited

It was straight forward to book flights and good communication, for checking in. I liked that I could check in both ways, at the same time, to be able to print out both copies, before leaving home.... See more

Rated 3 out of 5 stars
Invited

Started with Booking.com ended up with Lastminute.com and had to create a Lastminute.com account to access booking information. Lastminute.com did not share contact details with accommodation provi... See more

Rated 5 out of 5 stars
Invited

Everything from flights (always kept updated on changes to flight times.smooth and easy check in at hotel never had any problems whatsoever when using this company

Rated 4 out of 5 stars
Invited

Lovely hotel in Peguera, easy transfer from Palma airport. Hotel room overlooking small pool was well equipped. Lots of activities on offer at the hotel, which was only 10 minutes walk from town. Hote... See more

Rated 2 out of 5 stars
Invited

I booked a flex ticket, but when I actually had to change my flight, it all went wrong. The websie did not function properly, not showing me flight options (tried on 3 laptops and 2 phones). The fligh... See more

Company replied

Rated 5 out of 5 stars
Invited

Wonderful and seamless experience. Agent Ranjith provided an excellent support over the call and completed the booking very smoothly plus with some discount. Thank you!

Rated 5 out of 5 stars
Invited

The booking was easy and greatvthstvwe didn't have to pay for our holiday in 1 go , but were able to split it to several payments. The hotel was great a few lived up to our expectations.

Rated 4 out of 5 stars
Invited

Too long transfer and not explaining properly direction to hotel. However, we really liked hotel Diana nice people and we were located right in the centre

Rated 3 out of 5 stars
Invited

Smooth booking system however last minute will always show the cheapest rates first when you want to add meal options and baggage the prices change really dramatically, they should keep a lot the same... See more

Rated 5 out of 5 stars
Invited

Hotel Julius was excellent, 1.5 hour wait at Prague passport control not so good, resulting on us missing our private transfer ( but that was not the fault of Lastminute)

Rated 4 out of 5 stars
Invited

It was very easy to book the holiday. The hotel was great and the wide choice of flight times was much appreciated. As ever though the holiday turned out to be much more expensive due to flight extras... See more

Rated 5 out of 5 stars
Invited

Booked with last minute lucky I know Nerja for past 20yrs first time at Riu Monica flights transfer & Hotel all fab will book with them again Thank you

Rated 5 out of 5 stars
Invited

Very quick and prompt service. I needed to add cabin luggage on to my booking as I realised we did not have enough and could only see the checked luggage often. The agent added this for me promptly... See more

Rated 4 out of 5 stars
Invited

All communications were spot on. Private transfers were prompt. Value for money good. Only down side was the flight times. We booked Saturday to Saturday but didn't arrive until early hours of Sunday... See more

Rated 5 out of 5 stars
Invited

Speaking about my difficulties to book a hotel stay was very easy. All was fixed with a call back the following day that lasted 20 minutes. Very happy with lastminute.com customer care. Thank you... See more

Rated 4 out of 5 stars
Invited

The well run city of Budapest with its stunning architecture & green spaces, with many streets of trees LEFT growing!

Rated 4 out of 5 stars
Invited

The website and hotel details could be clearer. Also it would be nice when searching the map that you can select favorites to compare.

Rated 5 out of 5 stars
Invited

Easy to navigate and book with a wide choice of hotels. They really have to warn people about this dreadful airline wizzzair, the 'savings' are simply not worth it :((((

Rated 3 out of 5 stars
Invited

The transatlantic flight was great. Clean, great staff, great service. But the domestic flight from logan to lindbergh was just kinda gross.

Rated 5 out of 5 stars
Invited

It was a wonderful experience traveling with your company! Everything was organized to a high standard! We were very pleased and look forward to our next trip with you.

Rated 5 out of 5 stars
Invited

⭐️⭐️⭐️⭐️⭐️ 5/5 — Truly Impressed! I recently flew with JetBlue’s new route from New York to Edinburgh, and I have to say — I was wonderfully surprised! From the outside, I thought the pla... See more

Rated 5 out of 5 stars
Invited

We had a fantastic stay! The hotel is very clean and well maintained — our room was cleaned every day. The shower was amazing, really powerful and refreshing. The location is excellent, just a 2-minut... See more

Rated 5 out of 5 stars
Invited

I had a great experience with Last Minute Travel. Everything was well-organized despite booking close to the departure date. The hotel, transfers, and itinerary were smooth and stress-free. I apprecia... See more

Rated 4 out of 5 stars
Invited

I always use lastminute.com whenever I’m booking a trip, and it’s never let me down. The website is super easy to use, everything is clear and straightforward, and I can always find great deals quickl... See more

Rated 5 out of 5 stars
Invited

My hotel cancelled after confirmation, but Lastminute.com’s customer service was great. They were polite, quick to respond, and processed my refund with no hassle. Really impressed!

Rated 4 out of 5 stars
Invited

Overall, my trip to Paris was very good — everything went smoothly, and I appreciated how easy the booking process was. The hotel and travel arrangements met expectations, and it was a memorable exp... See more

Rated 4 out of 5 stars
Invited

The flight was approximately on time. The hotel was superb: large room, with free mini bar and coffee machine, the restaurant should improve its menu, close to the bus station (very easy to get to the... See more

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Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.

lastminute.com – the inspiring travel company

Written by the company

A worldwide leader in the travel and experience industry since 1998
Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.

Contact info

3.7

Average

TrustScore 3.5 out of 5

72K reviews

5-star
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1-star

Replied to 64% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Flight canceled and that's ok, follow up wasn't

My flight with them was canceled, yet they had the audacity to charge me 70 EUR as a “refund processing fee.” Despite recent regulatory scrutiny and their commitment to reimburse customers within 14 days, they failed to do so. They also did not offer any alternative flight, even though this is required under EU passenger rights.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Charged for extra luggage then left in the lurch

Brought tickets from them for airline. Added baggage and paid and they charged. Then no update of bags added, AI messaging service was only option, then contacted by message from a team member who still couldn’t update us. Told on the morning of flying that they can’t add bags!!! Had to buy added bags from airline at airport and nearly missed flight! Total nightmare m, DO NoT book through last minute. They charge and then leave you in the lurch.

23 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Fab App

I found the app really useful and easy to navigate. Links worked well and I could see the whole trip in one glance. It felt very customer focused.

17 October 2025

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