The booking was easy enough but I am really not happy that the price changed after I accepted it. During the credit card charging validation process it suddenly notified me that the price changed by... See more
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I searched on line for Air Asia flights and the search came up with you for Air Asia bookings so I went ahead and made my bookings and paid before I realised I had not booked for Air Asia at all but with Batik Air Malaysia. No deliberate deception here but I think you should offer a choice of airline at the start so we can choose and know exactly what airline we are going with from the beginning.
It was easy to navigate in order to book a flight.
They do that last minute price change to every flight. I know that wont last long legally but I wish they would change it now before there is class action for false advertising
You still have not confirmed flight and the airline responsible for my booked and paid flight
Once done then and only then can I help you
Worst provider, If you intend to change flights , experiece is very poor. They charged a difference but did not respond on time.Worst travel agent .
There was a problem with approvals of the flights and other items, which in my past history of using an on-line system. There was also an issue with baggage where my payment was refunded and I had to go to Porter directly at a significantly higher price in US funds.
STAY AWAY!! The only reason I booked with them was that they presented themselves as the airline that I wanted to book with (first scam). Only after receiving the confirmation e-mail is that I realized the mistake I made. When I had to change my flight date, they charged their own change fee, on top of the airline change fee, and the extra space seats that I paid for, were not transferred to the new flight. I had to pay again to get the same seats.
Frauds.. beware.. providing old PNRs and then charge for cancellations.
I am extremely frustrated with Flight Network’s customer service.
I am simply trying to upgrade my seat on my Paris–Rio de Janeiro flight to have a more comfortable journey. However, I am being told that I cannot upgrade just my seat and that I would need to purchase a full upgrade instead.
I have asked for someone to contact me by email so I can explain the situation and receive a solution, but they sent me an email that I cannot reply to. Instead, I have to go through their customer service queue again.
Yesterday, I spent almost an hour waiting just to speak to an agent. It is unreasonable that such a simple request requires so much time and effort.
I should be able to choose a more comfortable seat without being forced into purchasing a full upgrade. This feels like being pushed into buying a more expensive package just to access an option that should be available separately.
I expect direct customer service, a proper way to communicate with the team handling my request, and most importantly, a solution to my problem.
When I first went to book my flight, on completion of entering my credit card details, I received a pop up message advising me that the rates went up while I was booking, by $120+!! I immediately logged out. I received an email the following day asking me to complete my booking. This time I paid what I originally wanted to pay!
I haven’t received the ticket yet. It has been more than 24 hours since I have booked it. Please send me the ticket.
Too many forced attempts to buy add on features which are not required.
Excellent
Every thing was excellent from chosen the right fight to filling the forms and payment .
To charge 40 euros to modify a ticket that later I found a way to do it for free is abusive
I have not received my ticket number olease chase up thank you
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