It was great booking the ticket. But I was not happy about the additions that kept the flight charges going up. My partner did not need a 23kg suitcase costing £56 going and coming when we are using o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I called for questions about my profile the staff was very nice and helpful. They could help me quickly and efficiantly. I was also offered very good discount deals for my subscribtion. :) The A... See more
I wanted a refund for a membership I canceled same day it got reviewed, unfortunately I only got the half back and a gift card
I’m treating my twin sister to a holiday over with me on the mainland as she lives in JERSEY. She hardly ever leaves the island but I’ve managed to book it with Opodo and I have paid for it and put ev... See more
Company details
About Opodo
Written by the company
Opodo is one of the world’s leading online travel brands, offering customers tailored travel deals across a broad range of products including flights, rail, hotels, dynamic packages, car rental and more.
With Opodo Prime, the first and largest travel subscription programme, all Opodo customers benefit from easy and convenient booking processes, excellent value for money and access to a wide international network of travel partners.
Opodo is part of eDreams ODIGEO, the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Opodo Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Opodo Flights |
Find now better deals looking for flights + hotels.
| Opodo Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Opodo Hotels |
Compare train tickets in Opodo and find a different way to travel the world! (Available for the Spanish and Italian markets)
| Opodo Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Opodo Cars |
Meet the whole company and all our brands.
| Our brands |
Opodo Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4, 28005, Madrid, Spain
- www.opodo.com
Opodo Prime
4.2
Great
313K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My call was extremely productive and…
My call was extremely productive and professionally dealt with by a young lady who could not of been more helpful.
23 July 2026
Excellent help and information given.
20 July 2026
good price and easy booking
good price and easy booking but sometimes to much ads / to much clicks for stuff not needed
23 July 2026
Every thing ok!🤗
23 July 2026
Reviews Reviews
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They renew subscription with out…
They renew subscription with out consent and don’t want to give money back
22 July 2026
Reply from Opodo
Hi Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Reply from Opodo
Hi Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Mr Mina was a very good help for my…
Mr Mina was a very good help for my problem. He managed to solve it professional and quickly. He was also funny while solving my problem! 5/5 for this!
22 July 2026
poor reslove issue
22 July 2026
Reply from Opodo
Hi Saina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Theyre scamers the steel my money with…
Theyre scamers the steel my money with thier scam subscription, I cancelled the subscription in 2026, and this year they cut the money from my card, claiming that I didn't cancel it.
For sure all the positive reviews here are fake. Becaful from them.
I have all the emails and the proves theyre scamers
22 July 2026
Unprompted review
The customer service was very good
The customer service was very convincing and had a great offer for me.
22 July 2026
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