Hyperoptic Full Fibre Broadband Reviews 

I had the pleasure of being assisted by Tijana G. Jovanovic through Hyperoptic’s live chat, and the service was outstanding. She was friendly, professional, and incredibly helpful in sorting out the change to my move-in date. She explained everything clearly, responded quickly to all my questions, and made what could have been a stressful situation very straightforward.

Excellent customer service from start to finish. Thank you, Tijana, for all your help!

Kristian was super helpful, informative and found a resolution that fitted my needs, in a friendly manner.

Nikola L was so helpful, extremely knowledgeable, talked me through what he was doing while fixing the problem, don’t lose him Hyperoptic!

Got an email from hyperoptic reminding me my contract was about to end..... Very helpful to not incur extra charges and offers to renew or cancel with 30 days notice. I had a look at the offers and seen online I would get better else where.

So I rang up to cancel and the customer service lady was very patient and asked if she could look again as some offers to keep me. Offer she gave was still lower then the other company's and I explained this to her including the price increase each year during contract. So she spoke to the manager and she was able to give me a good offer better then my current price and lower with the price increase next year and year after. The customer service agent named Katarina Hadzic listened to me and my needs as I said I didn't want to leave as the service has been perfect but the price wasn't.....she responded by saying they go above and beyond to keep their loyal customers and she has done by offering me a lower price and for future price increases. I would have also recieved a bonus credit card to spend on anything from another company for joining of £155 but I rather loose that induction offer and stay with hyperoptic with lower prices each month and know the service I will be getting will be excellent...... So thank you so much Katarina Hadzic for your excellent customer service and hyperoptic as a whole as I have had no problems with my Internet working.

Absolutely awful customer experience! I have been trying to arrange an engineer to do an assessment to install Hyperoptic as I cannot proceed without the landlord and free holder approval, and they need to know what changes are required. I have made this explicitly clear to Hyperoptic. I explicitly said I do not give them consent to cancel my existing broadband agreement.

It has been weeks of trying to get customer service to send someone. Now, my existing broadband has been cancelled (without my consent), and Hyperoptic keep sending me from one department to another on the call centre and chat.

Completely broken system.

good service overall. very good chat support from Jovana Petrovic. Prompt response and very helpful.

Sonja Arsovic was amazing at helping to resolve my package change request very smoothly and efficiently. Highly recommend the services of this company! Thank you.

Great service and fast, Jovana Petrovic solved my issue quickly and efficiently. I did not receive the router from Hyperoptic so I contact the customer service to get a new one and she was able to put an order straight away.

Cancellation fees and charges when you move to an address where you want to take the service with you but they are unable provide the service to that address : ( not very customer friendly service

Absolutely abysmal service. Ordered and 2 months later no progress. Left without internet. Customer service non-existent, no accountability, rude, condensing CS. No response from management. Zero updates, nothing. AVOID

Andrew 402. Wonderful service. Delightful customer service. Polite, kind very helpful 😁

I must say I love fast and efficient service, Jovan V is incredible in the help he provides, got my systems up and running immediately. Gotta hand it to him, keep it up Jovan

The support team through Marija was so professional and kind.
The problem was diagnosed and given a close attention and solved.
I am happy with her service.

Extremely helpful. Excellent service and courtesy.

Jamal Ali was really helpful with helping set up the internet he was well mannered and really professional. Also a polite and clean person left everything tidy and made sure I was set up! He’s an amazing representative of the company

Anita was lovely and kind. Very understanding and fixed my problem clearly and effectively.
I fully recommend her to anyone.

I contacted them in customer service and they were very helpful and managed my issue quickly

If there was an option to mark less than 1 I would do so.
We’ve been with hypeoptic for 3 months and I wouldn’t recommend joining this network at all.
At the beginning you’re fed with promises of network reliability and speed. Speed’s never reached its full capacity, didn’t not have connections in some of the rooms (despite using the adaptor). Constant network glitches which ended up with full network outage in the middle of the day. Tried all troubleshooting- nothing worked, spent 20 minutes on the line where technical team couldn’t help and suggested to send engineers out who are available next working day. For the person working from home and handling multiple calls a day it was a disaster. No solution has been offered only classic apologies which cannot really resolve all the appeared issues.

Abdul Makid came over and installed hyperoptic today and was great - really helpful recommendations for our networking setup when we renovate next year

Andrew 402 came on time and fitted my WiFi very good man