i was migrating from PlusNet cant give full five star as the first order was a complete fiasco stating self install when i had asked for engineer. However . the team members that sorted it all out... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was very impressed with Callum Ridge from Middledboroug. After two previous calls to EE to try and renew my EE Broadband where there seemed to be some hitch but I never got a satisfactory explanatio... See more
Company replied
Yamin (call handler) was very helpful. He was patient and willing to repeat and explain details, giving as much breakdown as possible and sealing a better deal than what I was on. But, I was disappoi... See more
Company replied
The operative was very helpful and informative. The reason I gave 4 star is because of the offer as an existing customer, with broadband, was more than the offer online to new customers. Which I obje... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.3
Excellent
116K reviews
Asks customers to review
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Contract up for renewal
Contract up for renewal. Email claimed better offer but nothing on account. Agent actioned the email and saved me £20.
6 September 2026
Do not swap yo EE
I cant watch live TV or on demand TV as the connection is that poor. My mobile phone disconnects every time even when I say auto connect I wish I never cancelled sky. Worse decision I made and paid £300 cancellation fee for worst broadband
6 September 2026
Unprompted review
I had applied for previous 6 months for…
I had applied for previous 6 months for £1 month but not materialised!hopefully this time it will
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from EE
Hi, Allan.
Thanks for taking the time to leave a 5-star review. We really appreciate the feedback.
Take care - Iain
Reply from EE
Hi, Paul.
We are so pleased to hear that you found our guides to be helpful. Thank you for taking the time to share your positive feedback with us.
Take care - Iain
Reply from EE
Hi, Alan.
We're glad to hear that you found our service very efficient. We also appreciate your feedback regarding the speed of our communication, and we'll certainly take this into consideration.
Take care - Iain
Reply from EE
Hi, Joseph.
We are so pleased to hear that you consistently receive excellent customer service from us. Thank you for taking the time to share your positive feedback.
Take care - Iain
Call handler was extremely helpful
Call handler was extremely helpful. He patiently explained the set up and gave me the package best for me not just the best for sales.
3 September 2026
Reply from EE
Hi, Anne.
We're so pleased to hear that our guide was extremely helpful. It's wonderful that they patiently explained the setup and found the best package for your needs.
Take care - Iain
All of your agents that I have spoken…
All of your agents that I have spoken to today have been brilliant
Thank you to all of you
6 September 2026
Reply from EE
Hi, Barbara.
It's wonderful to hear that all the guides you spoke with today were brilliant. We truly appreciate you taking the time to share your positive experience with us!
Take care - Iain
Kind very very patient clear and made…
Kind very very patient clear and made me understand wot I didn’t at first found me the best price and package thank you the gentleman was fantastic
6 September 2026
Reply from EE
Hi, Kay.
We're so pleased to hear that our guide was kind, patient, and clear, helping you understand everything. It's wonderful that they found you the best price and package.
Take care - Iain
Giovani was knowledgeable and easy to…
Giovani was knowledgeable and easy to deal with.
6 September 2026
Reply from EE
Hi, Pat.
We're so pleased to hear that you had such a positive experience and found our guide to be knowledgeable and easy to deal with. We truly appreciate your wonderful feedback!
Take care - Iain
Good information over the phone.
6 September 2026
Reply from EE
Hi, Neil.
We're so pleased to hear that you received such good information during your phone call with us. Thank you for sharing your positive feedback.
Take care - Iain
Ben was able to communicate correctly…
Ben was able to communicate correctly and was patient
6 September 2026
Reply from EE
Hi, Nicholass.
We are so pleased to hear that you had such a positive experience and found our guide to be communicative and patient. We truly appreciate your wonderful feedback!
Take care - Iain
Friendly helpful staff call answered…
Friendly helpful staff call answered really quick
3 September 2026
Reply from EE
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team friendly and helpful, and that your call was answered quickly. We truly appreciate your positive feedback.
Take care - Sam
Colin was very professional and helpful…
Colin was very professional and helpful in helping me renew my contract
6 September 2026
Reply from EE
We're so pleased to hear that you had such a positive experience and found our guide to be professional and helpful in assisting with your contract renewal. Thank you for your kind feedback, Pat.
Take care - Sam
Given best advice
Great, friendly operator who had very good product knowledge and explained my best options clearly.
3 September 2026
Reply from EE
Hi, Paul.
We're so pleased to hear that our guide was friendly, knowledgeable and clearly explained your best options. Thank you for your wonderful feedback.
Take care - Iain
Renewal and upgrade.
Easy to pick renewal and upgrade.
No problems for past 2 years and pricing comparable with other suppliers.
3 September 2026
Reply from EE
Hi, Lynne.
We're so pleased to hear that renewing and upgrading was easy for you. It's great to know you've had no problems for the past two years and find our pricing comparable. Thank you for your positive feedback!
Take care - Iain
A lot and helpful operative at the out…
A lot and helpful operative at the out end of the phone.
6 September 2026
Reply from EE
Hi, Craig.
We're so pleased to hear that you found our guide on the phone helpful and effective. We truly appreciate your positive feedback!
Take care - Iain
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