Lindsey Greensmith

Hello Lindsey, 

Thank you for taking the time to leave such a fantastic review.  

It's great to hear that you had a positive experience with your click and collect order and that we were able to provide the level of service you expected.  Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.   

Thank you for choosing us, and we look forward to helping you again in the future. 

Best Wishes
Isa
Customer Recovery Team | Head Office

Hi Lindsey,

Thanks for the 5-star review.

Our phone agents strive to achieve a high level of customer service, so we are glad to have delivered.

Thanks for your continued business.

Kind regards,

Lucy

Good Morning Lindsey,

I am sorry to read that this parcel has not yet been delivered. The tracking indicates that the driver was unable to locate the delivery address, though it has now been updated to state that this has been resolved and the parcel is out for delivery today.

I’ve contacted my colleagues in the local depot, and highlighted your comments to the depot management team. They will do all they can to ensure this item reaches you as quickly as possible.

I apologise for any inconvenience being caused.

With thanks and best regards

Chris – Parcelforce Worldwide