DPD UK Reviews 

2,700,733
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 446,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being extremely polite, helpful, and consistently arriving right on time within their scheduled windows. Consumers really appreciate receiving helpful tracking updates and enjoying a smooth, highly reliable overall service experience from start to finish. However, some reviewers were not happy with drivers occasionally leaving parcels outside in public view without knocking or attempting to ring the doorbell. A few other people also felt that specific delivery instructions were completely ignored, leading to mishandled packages or occasional damage to their delivered goods.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals and friendly... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers as polite, friendly,... See more

Service

Users describe positive interactions with service, frequently highlighting punctual delivery, respectful... See more

Product

Customers consistently note ambiguous experiences with product, as some reviewers report that boxes arrive... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers report their items arrived... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Drive was on time and was polite and friendly and parcel was not damaged thank you for an excellent service

Rated 4 out of 5 stars

Good updates on delivery and delivery was early, parcels left in public area, had to get goods in lift to 2nd floor , it’s ok I managed

Rated 5 out of 5 stars

DPD has a regular driver, Graham, who knocks and waits for you to answer. The takes an open door proof of delivery and if the package is large or heavy checks you can manage to take it in. So much be... See more

Rated 5 out of 5 stars

chris our usual delivery driver is amazing so friendly and professional and goes out of his way to make sure we get our deliveries . he knows our routines and helps with our delivery places if not at... See more


Company details

  1. Courier Service
  2. also in
  3. Logistics Service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk

DPD UK

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,700,733)

402,195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best delivery company

Unlike other delivery companies, you kept us well informed from the point of your receipt of our parcel, to transit and then delivery. The delivery time was also as you promise. You rang on our doorbell too instead of so many companies that simply dump items on our doorstep, whether we are at home or not.

5 November 2026
Rated 5 out of 5 stars

Thank you Nicolas at DPD

I have relied on DPD to deliver my parcel every month.
Nicolas has delivered my parcel for over 2 years.
He is polite, friendly and always follows my instructions.
I feel confident when I see he is on my delivery email as he follows my instructions.
Thank you Nicolas and DPD!

5 November 2026
Rated 5 out of 5 stars

Top class service

Top class service. The tracker app is excellent. I’m able to work and with the regular updates on my parcel delivery times I can just pop home to receive

3 November 2026
Rated 2 out of 5 stars

Safe place request ignored

The parcel was later than expected from the sender, so because I was going away, I downloaded the DPD App with my preferences. My first preference was for the parcel to left at the back door.
On the day of delivery I also replied to the email letting me know, requesting it be left at the back door.
I returned home today to a note from a neighbour who had seen the parcel being left at the front door, without any attempt to go to the back of the house. Thankfully she took the parcel in which avoided it being taken and also it not looking like the house was empty.

5 November 2026
Rated 5 out of 5 stars

Excellent service

Excellent service , can ask to leave in my safe place and they do every time, never had a bad experience with DPD.

16 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look