DPD Pakketservice Reviews 

Failed to deliver package. This is not the first experience where DPD fails to deliver order after more than 1 week of deliveey date.

The worst courier company ever. They repeatedly claim attempted deliveries that never happened. I stayed home all day waiting for my parcel, only to receive an email saying that "our driver missed you.” The customer service isn't helpful either. Terrible courier company.

I bought the set of cymbals from Muziker shop in Slovakia last weekend and they said that it will be delivered here in Finland today 4.9.26 the latest. I assumed that this courier will pick up my item from the shop where I bought right away on Monday but to my disappointment they picked this up the Tuesday then it has been sitting in their warehouse in Netherlands for 3 days and still no sign of moving.

Never attempted delivery. Claiming that the package is for signed delivery. Its taken as excuse NOT to attempt delivery and to cancel remote destinations.
DPD - never again ...

Two days on the trot , DPD yohanc must be as thick as a brick wall does not know how to work a intercom system to get into the block of flats two days on the truck he come here and two days on the truck not use the intercom system he phoned me. I told him to press the flat number and call he said okay then the next minute the tracking is showing won’t be here today and yet he was outside DPT or employing some right pricks

Absolutely horrendous service. They don’t update the pick up shops on their website so I chose a shop that’s already shut down. The delivery team then just decides to return my parcel to the sender but instead of actually returning it so I can get a refund they leave the parcel waiting in the depot without updating anyone for weeks. So now I get no refund no parcel.

Really bad service. Wait at home full time for the delivery and buy received the email saying they missed us! Leaving picture of my house across the road. What are they doing? Just travel around to take photos instead of delivering stuff? And you can’t find anyway to ask them back. The chat app kept saying they can only make another delivery on next Monday. The phone number has no selection of talking to a person!

Right now, the courier can't deliver my package. 01595214933022
The customer service isn't responding to emails, the numbers are constantly busy, and it's impossible to get through.
I saw the courier at my house near the car; he just looked up, looked, and drove away. After that, the package status changed to "address not found," but that's a lie.
Courier delivery is designed to deliver packages directly to your door, not to drive away and send them back to the sender or leave them at a branch.
Please consider the responsible people and deliver my package immediately!!!!!!!

Unbelievablely bad. Never use this company
I had an order promise for 2 September then on the 3 September I was worried because I'm going away on 4 September so contacted them to ensure it was coming. The app said it was then said it was delivered to a locker but no code was sent to open the locker. It is an expensive item which they claim I 17 yards from my home however I can not collect it because I don't have the code. Their app claims it has not bee delivered yet
If you are buying something try to ensure that the company does not use this company.

Absolute useless. They were supposed to deliver two boxes to my parents. They delivered late and still have not delivered one of the boxes. They were working in collaboration with SEUR in Spain.

Delivering the package takes way too long, and even when it finally gets delivered, it takes another 3 days.
After 10 says still waiting!

Faultless
I changed my delivery to Saturday so that I would be in - great guy arrived - really helpful and dropped off right at start of expected window. Expensive PC delivered safely without any hassle.
Job done.

They deserve zero stars. I have had the misfortune of dealing with them twice. The first time they lost the package and it just never arrived. The second time the retailer did not say that DPD would be delivering the package, if I had known that I wouldn’t have bought the item. Sure enough they did not even attempt to deliver the package then sent it to a different town far away. I hope I never have to deal with them again

Was supposed to deliver an order on 1 september, hasn't arrived still. Contacted customer service because it is important and urgent, said they'll get back to me within 4 workdays. Unbelievable

0/5 – Extremely poor delivery experience

Unfortunately, my recent experience with DPD was extremely disappointing.

I had taken time off work specifically to be available to receive an expensive computer delivery. Rather than delivering to my address, the driver attempted delivery to a completely different postcode.

When I contacted DPD about what had happened, I was told that the driver's GPS showed they were within 10 metres of my property. However, after this was investigated, it turned out that the driver was actually on an estate nearly a mile away, in a completely different postcode.

Being given inaccurate information about the driver's location only made an already frustrating situation considerably worse.

This wasn't a minor inconvenience. I had rearranged my work commitments to be available, and the failed delivery cost me time and money while also causing unnecessary stress.

I understand that mistakes can happen with deliveries, but I expect honesty and accuracy when a problem occurs. If a driver is in the wrong location, I would much rather be told that honestly than be given information that doesn't match what actually happened.

The item being delivered was expensive, and when you're expecting a high-value delivery, you expect a reasonable level of care and professionalism.

I will also be raising my concerns with the company that selected DPD for the delivery, because although the retailer isn't responsible for the actions of an individual driver, the courier they choose inevitably forms part of the overall customer experience.

Very disappointing from start to finish.

simply not trustworthy. I was home all day and I got an email that the parcel was delivered. What is wrong with this company? they have only 1 job… seriously…

They never receive the right address from multiple different stores, 2 different parcels in delivery centre for weeks, support never replied. Worst delivery company, there is always an issue with them

Excellent service. I used their door-to-door service for about ten days to move abroad. They didn't pick up anything on the first day, but from the second day, with the help of a courier, I was able to ship all my packages. All shipments arrived in less than four days, except those sent over the weekend, obviously because they don't work on Saturdays and Sundays. I'm very satisfied. If you need to ship packages abroad, I highly recommend them. Thank you for your availability and kindness.

Should have delivered a package to my address. I was at home all day. Instead, the package was delivered to a pick up box 20 minutes away without even trying to deliver to the specified address first. Icing on the cake, the feedback form they send per email afterwards leads to a page that doesn't load. What a joke ...

DPD Croatia is the worst possible delivery to the island of Hvar (Zavala)!!! For the third time (one day every week) DPD reports via e-mail that a courier is arriving with a package. There is no courier, he does not call the phone, he does not send a message, he does not leave the package in a safe place, I only look at the messages on the DPD application, which do not reflect the real situation, I even think they are deliberately untrue. They state 2x that no one is home, and today that we did not want to accept the package. I complained to DPD Croatia and to the DPD headquarters in France, no response or email or call. I asked the sender (fixpart.hr) to refund my payment and delivery costs and informed him of all the problems with DPD.