Hermes Germany  Reviews 

I sent a parcel through Hermes containing an iPhone 14 Pro. The tracking system marked it as delivered, but the recipient confirmed that the parcel was never received.

After contacting Hermes, the recipient was informed that the shipment had officially been classified as lost and that the sender should initiate the claim.

I followed those instructions and contacted Hermes repeatedly by email and through its contact form. Despite several attempts, I have received no meaningful response, no clear update and no proper guidance on how my claim is being handled.

What makes this experience particularly frustrating is that both the sender and recipient have tried to resolve the matter, yet we are still left without a clear answer.

Losing a parcel is already a serious issue, but the lack of communication and customer support afterwards makes the experience even worse.

I hope Hermes takes responsibility for investigating this case and improves the way it handles customer complaints.

Crazy bad. They lost two of my packages.

I have been in twice and they failed to deliver it. The first time she just drove past my house. It was a lady driver in a van. She completely drove past. The second time they didn't even bother turning into the road because I've been looking, tracking it, and I see it's two stops away. They don't even pull into the road and she says it couldn't be delivered because the customer was not in. I've been in all day today and all day yesterday, specifically for this delivery

Absolutely miss.
I ordered a pickup service for six big boxes as I am moving, but they never showed up and claimed I wasn't home, even though I was. Now I have to cancel all of my plans to wait for them another working day.

They should be sued for scamming people. Worst thing to ever exist. I hope they bankrupt soon. They didnt come to my door and said i wasn't there. Twice happened in a week.

i ordered a thing on the 3 oct from vinted and it was supposed to come the 12. Hermes left it as a „retoure” and shipped it to vinted on the 12. And im still waiting for my parcel and it’s the 17. And their tracking takes time. I also contacted the assistence withe mail etc and not once did they answer. They maybe answered once to ask about the number of package but after that nothing. And the bot isn’t helpful at all.

I ordered a perfume which was supposed to be delivered to me on Thursday. It wasn't delivered and when I went online. I saw a message that I couldn't be reached and I was at home. This happened twice same day and again in Friday. I contacted Hermes and I was told it will be delivered between 11:40 and 12:55 on Saturday. I waited and nobody came. Then I got an email again that I was not reachable. Meanwhile I waited at home for the package.
The service from Hermes is extremely appalling.

Parcel "lost". As I see so many bad reviews, I think it's more likely stolen from employee...

I have a completely crazy story. A courier was on his way to deliver my package, and on the way, HE GAVE MY PACKAGE TO A COMPLETELY RANDOM PERSON near the entrance to my house because this person reminded him of my mom.

So he comes up to me and gives me a package for my neighbor. I ask him, “Where is MY package?” And he tells me, “I gave it to your mom with a kid.”

Okay, I thought, this dude is probably not very good at speaking a foreign language, so he probably gave the package to my neighbor. No idea why, but it is what it is.

Well, my package was lost. And instead of saying sorry, this dude tries to prove to me that he gave it to my mom - WHICH WAS IMPOSSIBLE BECAUSE MY MOM WAS IN THE BATHROOM WHEN THIS IDIOT GAVE ME THE OTHER PACKAGE. And he just keeps insisting that he did. He can't even keep track of what he's saying - every time, it's a completely new version of the story.

I have never been in such an idiotic situation in my life.

I shipped four international parcels with Hermes on September 6th. Due to an error during the shipping process, the wrong destination country was entered for these parcels.

Two of them, are still missing.

For weeks, we have been trying to get proper assistance. Instead, we keep receiving standard, apparently automated replies telling us that Hermes is unable to locate the parcels and directing us towards the loss claim procedure.

What concerns me the most is that, according to a Hermes employee who has been personally helping us and contacted the Hermes hotline directly, the internal investigation that was supposed to be opened to locate these parcels apparently was never even started.

We have repeatedly asked Hermes one very simple question: Was an internal investigation actually carried out for these two parcels, yes or no? We still have not received a clear answer. Instead, we continue to receive the same standard responses saying that the parcels cannot be found.

At this point, I do not even know whether anyone has actually tried to locate them.

I am not simply asking for compensation. I want my belongings back. These parcels contain a large amount of my personal belongings after living abroad, and their value is far greater than what a standard refund could compensate for.

I find it completely unacceptable to be directed towards a loss claim without even being able to obtain confirmation that the proper investigation to locate the parcels was actually carried out.

We have spent weeks sending emails, making calls and trying to understand what happened, only to receive automated answers instead of actual assistance.

I am still asking Hermes to do one very simple thing: have a real person review these two cases, confirm whether the internal investigations were ever opened, and make a genuine attempt to locate and recover our parcels before simply declaring them lost.

I don’t even want to tell specific stories I had with Hermes because there are too many.

- rude service which doesn’t resolve the problems AT ALL
- the tracking is not transparent at all
- constant delays
- lost packages

The worst delivery service ever!!
They said my address is wrong, I called 10 times and mailed 5 times and gave the correct address. Each time I was told the package will arrive tomorrow. Now after 12 days I got an email indicating your package is on the way back to the seller sorry!!!!!
I don’t know what is the job of the costumer service people, and why they don’t close the whole company if they don’t want to deliver packages!

Hermes is honestly the absolute worst piece of shit out of all the delivery services I've ever used in my life.

Hemes takes my pharmacy orders to different neighbors, and at this point it feels personal. They never even tried to deliver it to me, not even once. I am always home. Now I can wait for the neighbors to be home to access my medication.

Terrible service. It has been 10 days that Hermes did not deliver my package. They say they couldn’t find the Adress and did not even try to contact and no responce.
Such a frustrating and terrifying service

I have had nothing but frustrating experiences with Hermes. Every time I see that a parcel has been handed over to Hermes, I already worry that it won’t be delivered.

Despite providing clear instructions and even giving my neighbor’s address, which is clearly displayed at the front of the house, Hermes repeatedly claims they cannot find my address. Parcels are then returned to the sender.

My last experience was especially disappointing. I responded within the requested ten-day period with alternative delivery information, but Hermes failed to act on it. After waiting several days and struggling to reach an actual customer service representative instead of an AI response, I was eventually informed that my parcel was being returned anyway.

Now I have another parcel being delivered by Hermes, and I am already expecting problems. Customers should not have to feel stressed every time they see Hermes handling their shipment.

Unfortunately, I cannot recommend Hermes. If I have the option to choose another delivery service, I will always avoid Hermes.

Terrible service, 11 days late for delivery, can't get a hold of them and they got the address wrong from the seller.
Really the lowest of the lowest when it comes to delivery service. Will avoid buying from business where Hermes is the only delivery alternative in the future

Delivery service is too bad, the person who deliver should have some manner where to keep the packet. Poor customer service

Very unprofessional company, eklig

Returned to sender because my address could not be identified — despite my full and correct address being clearly shown as the delivery address in my Zalando order.

No attempt was made to contact me or clarify the supposed problem before returning the parcel.

Very poor and shoddy service. Extremely disappointing and completely unnecessary inconvenience.