DHL Reviews 

I shipped a pracel with contents worth over £3K, i insured the packed up to £2.5K. The package never arrived at its destination and i raised a claim which was investigate and the parcel decided by DHL to have been "lost".

We are now almost 4 months into that process and because of the value of the claim it has been with someone "senior" to approve the payment; it has been approved by a 1 person already and now needa senior approval. That was almost 2 months ago!

I was given deadlines and assurances after escalating and still no payment. Its utterly disgraceful service. If you have anything of value you want to ship DO NOT use DHL, if the worst happens the insurances is seemingly worthless given they just drag the process out and avoid paying.

I have now had to resort to suing them. They have sent acknowledgement back and now have 28 days to raise their defence. Even when i win the claim, i have zero faith they will actually pay. This kind of conduct by a company like DHL is shameful.

DHL informed me they had received my parcel - subsequently told delivery time - then told on day 'delay' on delivery 'would be delivered next working day. As this was a Friday and Bank holiday on Monday expected Tuesday !? NO DELIVERY STILL 5 DAYS ON. As with others contacted c.care and was told to inform sender in order to sort it out !!! Replied to them in protest twice - totally ignored ! Parcels don't just vanish but with DHL they do -utter disgrace , how many such cases does it take for such a scam to continue ? One suggestion to Trustpilot -allow a 0 star rating to register /inform others of such absolutely incompetent set ups .

They sent my package to the complete wrong location on a Saturday. Absolutely no way to reach customer service on the weekends? How can you run a business like that? There isn’t even information on where they left it. Just a picture of an indistinct room with my 700 dollars that I just lost. Can’t wait to wait until Monday to spend god knows how long on the phone.

Useless!!
No updates given whatsoever other than saying undelivered! How about letting customers know it’s out for delivery??? Jokers!!!

I am still waiting at 17.15 pm for my delivery that was notified with a window of 13.30 to 14.30. When I logged on to their system it informed me that the driver was on his way to drop number 46 - this was at 16.30 and apparently he’s still on his way. If DHL want to improve their ratings they must understand that customers need to be kept informed as to when their delivery will arrive and not be left in the dark. Also, they need to sort out their automated email system. It’s bloody annoying to receive an email on the 5th September confirming your delivery will be on the 4th, especially when it didn’t arrive!

Says parcel delivered but nothing. No parcel and £130 down the drain. Won’t answer phone so no idea what to do.

Customer service is non existent. Delivery notice was a lie - stated nobody home when tried to deliver to doorstep but we have a ring doorbell and were in. Rubbish delivery service

Had a shipment of meat due to be delivered on Thursday but it didn’t arrive. They said they’d deliver on Friday, but again didn’t arrive. The food will be spoiled by now and there is no way to contact them about it.

Failed to deliver on specified day, went to depot an hour away to collect only to be told they didn't know where my parcel was. The woman in front even gave the What5Words for her parcel and they claimed they still didn't know. Absolute failures.

My parcel was originally delayed and is no missing.
No help at all from customer services, they reply once and then ghost you.

Apparently the bad reputation of DHL is well known. Awful delivery drivers that can’t deliver to our address and when they do, one week later, the box is so damaged that is missing massive parts of its content.

Two recent orders with Dunelm: one arrived broken from transit- massive hole in box and item completely bent. Booked a pick up of the broken one as Dunelm sent a replacement. DHL never picked it up but sent a notification to claim they had. I had to work out another way to dispose of a very large item. Then I paid £10 to pick up an item I was returning. Stayed home for the 12 hour window. Did they pick it up? Of course not. No companies should be employing this entirely redundant business.

The service provided by DHL eCommerce is absolutely terrible, to say the least.

The customer service experience is beyond frustrating. Calling results in endless waiting times, while the information provided is completely inconsistent. The website says the customer service lines close at 8 PM, yet the automated phone system says 6 PM. Which one are customers supposed to believe?

Important information needed to collect parcels is either hidden, unclear, or incredibly difficult to find. Emails go unanswered, the phone number is practically useless, and there isn’t even a live chat option available to help customers resolve issues.

What is particularly frustrating is that there seems to be no proper way for customers to actually communicate their concerns or get assistance. It genuinely feels as though DHL eCommerce has deliberately made itself difficult to contact.

If the intention is to make customers feel completely ignored and unable to reach anyone, then they are doing an excellent job. At this point, they may as well shut down their customer service lines altogether, because the current system gives the impression that they have already shut themselves off from their customers.

Extremely disappointing, frustrating, and, quite frankly, a very shady way to operate a customer service system

Awful experience with DHL
Paid for next day delivery service, my item was collected from retailer that day and logged on tracking system. No updates on tracking system for 3 days. Finally days late the parcel popped up on the system saying it was being delivered that afternoon so I took the afternoon off work as to not miss them.
Monitored tracker awaiting delivery. Having waited only to discover a card saying delivery attempted and the item would have to be collected at the local depot. Unbelievable i suspect as it was a fairly heavy item the driver posted the card without ringing the door bell.

Once again deliver late and left on top off blue bin when instructions say put IN blue bin which driver left in rain. This package was grain for ducks which now is useless. Absolutely soaking wet, VERY POOR service please don't use this company just lazy drivers . This driver owns me a bag of grain!

I have waited at home all day for a delivery as the DHL tracker stated the parcel would be delivered today.
I then received the following message on the tracker 'We're sorry but we haven’t been able to deliver your shipment (1 parcel expected) as our driver was unable to gain access to the delivery address''
The associated map that shows the location is miles away from where I actually live .

Therefore I have wasted a whole day when the parcel was already 2 days late.

Stating the driver was unable to gain access is an outright lie.

Liars from beginning to end. You can't speak to anyone, they claim a parcel was refused but provide no evidence of the time when this supposedly happened - which would immediately show they lied from the security footage of the premises....
I can only say if you have to buy anything ask that the seller does not use DHL.

Truly atrocious company. My Flannels order was "attempted" when someone was in the house so driver's lie because they obviously cant be bothered doing their job! Since then I've had 3 failed deliveries to my local service point, no explanation for the delays. Staff on phone are useless and just repeat the same rubbish, managers refuse to take the call when you demand they take over, depot's don't answer calls from the Call Centre staff. It's been escalated twice, still nothing. I've now Contacted Flannels to push this through as i doubt they will be happy losing business because of incompetent useless fools at DHL.

This should be a zero star review. This business fails at every turn & lies to say they tried to deliver when they haven't. As a recipient I am not "the customer" so I have advised the sender that if they send items via DHL in future I will not order & will reject the goods as not deliverable & seek a refund. Sadly big business doesn't appreciate that running their operations well & cutting out the wasted time & effort of poor service they would thrive well & enjoy customer support.

I am sorry to say but this but DHL are no longer the reliable company they used to be. I don't know if its staff cuts that are to blame but just about half of my deliveries from suppliers that use this courier are now taking an extra working day to arrive.

When a business depends on delivery for production schedules, late delivery makes life more difficult.

They need to address this otherwise they will find themselves losing contracts with large suppliers in the UK.