DHL Express UK Reviews 

Poor service. Delivery says delivered but not delivered to our address and package left on a driveway which was photographed but not our address.
Now no way to complain or get a redelivery.
Poor service all round.

My package was delivered very quickly. Good customer communication throughout. A very good service.

Pleasant delivery person, on time and, unlike other companies, my parcel arrived undamaged! Thank you.

Try delivering to addressee not to a nearby shop.
Your message saying there was no-one in on 04.11.26 was false.

Two colleagues this evening went above and beyond to ensure I received my package, as I was on my way to the airport.

Thank you so much to Abdullah & Vojtech Nitsch. I was a bit anxious, but they really helped. You are a credit to the DHL team.

Thanks again for the great service

Delivered to A unrecognised address

GOOD COMMUNICATIONS,VERY FAST DELIVERY SERVICE,THANKYOU.

I am very disappointed to receive a notification stating that a delivery was attempted and that I was not home.

I would like to make it clear that I have been home all day and I am still at home waiting for my parcel. Nobody has buzzed my door, knocked, or made any attempt to contact me regarding the delivery.

I find it extremely frustrating and unacceptable that my parcel has now been taken to a collection point when I was available to receive it. I should not have to go out of my way to collect a parcel that was supposed to be delivered to my address, especially when no genuine delivery attempt was made.

I would appreciate an explanation as to why the delivery was marked as unsuccessful, and I would like my parcel to be redelivered to my address as originally arranged.

As indicated, the time slot was correct.
Gentleman friendly, signed for documents. He and was able to answer queries regarding returning mail, with the use of DHL online and pick up.
So thank you for information .

Not received it despite there being a signature. No idea whose signature it belongs to!!! Not good enough. Someone was in the correct address all day!!! No idea where it is.

The driver never came to my address, he saw my neighbour getting out her car and just gave her the parcel, and left. Luckily I have a nice neighbour who gave me the parcel.

Very poor

Pleasant delivery driver and arrived on time

Brilliant delivery! Friendly professional and I would highly recommend! Thank you!

My first experience of DHL Express was a masterclass in incompetence, departmental buck passing and persistence when collecting money, something conspicuously absent when providing the service.

I was directed to the wrong drop-off point. After collection, I had to track down my own parcel when it was held for days at Heathrow. DHL had not proactively contacted me to explain why.

They demanded an EORI number. Their own CEO Office subsequently confirmed it was not required for this shipment.

In the USA, repeated requests followed for manufacturer details and barcodes for an antique dress dating from around 1924, despite the declaration, photographs and explanation already supplied.

It was a dress, a rare antique. Not uranium. Not a live tiger. Not the Crown Jewels.

Collected on 7 August. Delivered on 24 August. Seventeen days for an Express shipment.

The booking fees showed around £42. I priced the shipment for my customer on the information DHL supplied. DHL subsequently billed me a further £93.02, including “permits and licensing fees” never mentioned on the booking form. How was I supposed to quote my customer accurately when these costs only emerged afterwards? Together, these charges came to over £135 to send one lightweight antique dress, despite its age qualifying it for exemption from customs duty.

Then came my complaint, which proved even harder to bring to a conclusion than the delivery.

Customer Care, Customs, Finance and the CEO Office all became involved. Departments passed responsibility around, promised updates failed to arrive, and I repeatedly had to chase information DHL should have obtained internally. Escalation added more people to the correspondence without producing a coherent resolution.

A £53.02 credit was confirmed and a 75% carriage reduction promised. Payment demands continued. I requested an itemised reconciliation showing the invoices, credits and remaining balance. Instead, the latest response was another payment demand attached to an otherwise empty email.

Questions went unanswered. Demands kept arriving.

The left hand appeared to have no idea what the right hand was doing. Written confirmation from one department did not stop demands from another. I was expected to keep following up, explaining the history and asking for the same basic accounting information. No customer should need exceptional persistence to get a courier to explain its own invoices. They never supplied the reconciliation I requested.

I run a small business. By my reckoning, this one shipment has consumed at least a working week: locating the parcel, explaining its contents repeatedly, chasing departments, challenging an unnecessary requirement and trying to untangle the billing.

DHL charged me for a service and left me doing an extraordinary amount of its administrative work. Those hours came directly out of the time available to run my business and earn my living. A carriage reduction does not reimburse a working week spent sorting out the courier’s mistakes.

On 5 November I paid the £72.74 they continually demanded to end the correspondence. Paying does not mean the complaint was satisfactorily resolved.

I spent years managing customer service for a courier company. I know what competent complaint handling looks like. This was an absolute shambles, and the customer service was abysmal.

A delayed parcel is one thing. Months of contradictory information, unanswered questions and payment demands afterwards are quite another. DHL had repeated opportunities to put this right, including at CEO Office level. It should never have required this much work from the customer.

My experience has left me believing they simply pass the problem back and forth until they exhaust you into submission.

My advice to anyone looking for a decent courier: avoid DHL like the plague.

They have their money. They will never have my business again.

Excellent my parcels always arrive before the due delivery date

Great service with a smile and on time

Fast delivery service, on time and was Keep informed on the progress of my package. Friendly helpful delivery driver thank you..

Excellent product and seller 👍👍👍

dhl is so reliable! my package came delivered safely with no damage at all. and i was updated frequently, which meant a lot as i had ordered from across the world. thank u sm!

I Was informed through whatsapp that delivery had been attempted on the 4th of November 2026 at 11.44am I checked my camera and NO one had come to my home. Lies. I then had to contact the seller on eBay about parcel to rearrange delivery. Parcel was delivered today 5th November 2026.