UPS UK Reviews 

The driver was very pleasant and respectful

Delivered as stated, polite and friendly driver. I wish all companies were as efficient and caring as UPS.

Kept up to date on parcel during transit . I was able to simply change the delivery date through the app. The delivery person was courteous and respectful.

Great service, kept up to date at all stages. Delivered on time, intact and courier very courteous.

Worst delivery company. Last 3 parcels that were sent using them never got to my house. Apparently they “attempted” delivery and never did as we were home all day. No one actually came to the house. One of the attempted delivery’s were then delivered to a local pick up spot a minute straight after attempting the delivery which is not possible as the local delivery would be 10minute drive. They said it got delivered to one pick up spot on the app and then after calling customer services they told me it was at another pick up delivery point. We used to have issues with yodel and now it looks like these hands down are the worst delivery company in London at the moment. I would highly avoid using their services and if I could give less than 1 star I would. This is outrageous, no care in the world for their job.

Friendly efficient service with smart uniformed driver and iconic UPS van. Makes a change from the usual anonymous white van delivery.

Clear information regarding stages of transit.
Delivered within the time frame specified.
Very reliable service.

Parcel arrived quicker then I expected.

Very very reliable top delivery company must goto for me thanks guys and girls at UPS

Parcel from Canada safely reached Exeter for it to be delivered to the wrong address by UPS. With GPS, Google Maps and Sat Navs, why ?
Their Tracking Comms stated the parcel would need to be signed for which was reasonable given its value. However, it was merely left inside the open front door of the wrong property leaving it open to be stolen. We guessed where it may have been delivered to and successfully retrieved it.
Trying to contact UPS is difficult, their ChatBot/AI Assistant deliberately blocks any attempts to be passed to an agent. Of the four occasions I have had UPS deliver my orders, two were delivered to the wrong address - not a great customer service.

Easy delivery arrived on time and in perfect condition and delivery was also quick

Helpful doing best delivery job deliver in time and notify you. Best

Had to change delivery day..no problem. Pleasant driver.
No indication given of time for rearranged delivery (having been present on original notification), but wasn't a problem, as was delivered early in the day.

I was kept informed throughout by email. The parcel arrived very quickly ( next day ) and was well within the given time slot.

Professional service

Absolutely worst company ever, avoid at all cost , 5 days delay fir my medicine , online chat dosent work and , I’m getting same email saying delivery failed due to no recipients at the property and I can’t even go work because I need to take my medicine on daily bases , I’ve waited for it everyday yet they send the same email. Disgusting company , I’ll sue them for this , they playing with peoples life and work income to, incompetence at its best from office to delivery man

As a business shipper with UPS, their customer service is the worst I have ever come across. Very simple queries about things like account rates and billing go unanswered for months and months despite regular chasing. Their customer services either don't get back to you or push you to another department. I have tried to escalate matters to their complaints department but their customer service refuse to provide me with their complaints email. Their accounts managers are equally unresponsive. COMPELETELY TERRIBLE CUSTOMER SERVICE

I needed to provide a security code for my address. Can't add my address on the app (get error), can't change delivery and the AI chat bot is useless. Tried calling but was stuck in a queue for 45 minutes. I had to hang up because i had things to do. This must be the worst delivery company ever. I've advised the seller that my item will probably be returned to them and to refund my order.

Abysmal service , item damaged in transit , no idea where it is or what the damage is , can’t send photos of the damage to make a claim as it’s somewhere but who knows where ! Utter rubbish