UPS UK Reviews 

The care the Courier took to read my request to leave the parcel in a safe place.

Delivered item at specified date, time and safe location.

Fabulous service, delivered with care and followed instructions

Professional and polite

Terrible Delivery Service

Useless … what’s the point of giving a delivery slot…. Date and time… and then arriving an day early… And then sending an email saying delivery attempted when it WAS NOT …. Someone in all day
WOULD NOT RECOMMEND THIS COMPANY

Early delivery by a very nice courier!

Delivery service amazing. Fast, reliable and helpful.

Package damage , staff missing probably been stolen by their employees, opened and all things in Package up side down. And been charged extra tax for my personal items. Do not recommend

Extremely disappointing delivery service – promises that were not kept

I honestly don’t know where to start with this experience. I am absolutely furious with the way UPS handled my delivery today.

I was given a confirmed delivery window of 11:15am–2:15pm for Friday 4th September. I completely rearranged my day around this. I had my old mattresses collected and taken to the tip, and I even had to leave an extremely important business meeting early to make sure I was home.

I arrived home at around 11am, only to find a UPS delivery note saying the driver had attempted delivery at 10:20am — nearly an hour BEFORE my stated delivery window!

Why give customers a three-hour delivery slot if the driver is going to turn up outside of it?

I then called UPS customer service twice. I spoke to Gabby on the first call and another representative on the second. Both calls were recorded. On both occasions I was explicitly assured that my mattresses would still be delivered by 9pm that evening.

I actually questioned whether this was realistic and explained that surely the driver could already be heading away from the area. Despite this, I was repeatedly assured that delivery would happen.

Then, at around 6pm, I received an email saying my delivery had been moved to Monday.

So now I have no mattresses for my children for Friday, Saturday or Sunday night, because I had already disposed of the old ones in preparation for the delivery UPS promised to make.

What makes this even more frustrating is the complete lack of communication. The driver didn’t call me. Nobody from UPS called me to explain what had happened. Instead, I was left waiting all day after being given assurances that turned out not to be true.

I work in hospitality, and I understand that things can go wrong. But you cannot promise a customer something and then simply fail to deliver it. If I had been told honestly that delivery wasn’t going to happen today, I could have made alternative arrangements.

This has caused a huge amount of unnecessary stress and inconvenience, and I am now seriously questioning whether I would ever use UPS again.

Three-hour delivery window ignored. Driver arrived early. No phone call. Two customer service agents promised delivery by 9pm. Delivery then pushed to Monday with no meaningful explanation.

Absolutely unacceptable.

I would strongly encourage UPS to review the recorded calls and look seriously at how customers are being given delivery commitments that apparently cannot be honoured.

Very disappointing experience.

Ordered a mattress by Amazon UK should have been delivered yesterday waited in all day, today the tracking info says parcel arrived at carrier , it is still not out for delivery, UPS are telling me on social media thats it’s out for delivery, it’s now pushing 5.30pm so where is it, utter lies never trust UPS useless parcel service one big joke

Advised delivery due 28/8 so waited in. No show. Advised date changed to 3/9. Delivery attempted 2/9 (I don't believe this) so parcel which would have easily gone through letterbox was redirected to local secure shop (UPS Secure Access Point). Not there. Further advised parcel was not eligible for a UPS Access Point so redelivery would be attempted 4/9. Waited in but no sign except a further advice that parcel dropped off at UPS SecureAP?? So two trips to a local shop where I discovered a whole 'pile' of UPS parcels. Clearly it's easier for the lazy drivers to make one delivery and are possibly in cahoots with their office to print the labels and get off early. If you told me the drivers were working from home, I would have believed you. P.S. this should have been rated zero stars but this is not possible.
Completely UNACCEPTABLE!

Friendly professional service.

Perfect delivery and Tracking!

Just the shittiest service of all time. Seriously, if you order something and UPS pops up, cancel your order and save yourself the time. Ordered something a month ago, and they never even got in touch with an update to say my parcel wasn't coming.

Awful awful service. They give you a time estimate of “end of day” which is abysmal considering that even cheap services like Amazon or evri give you a time frame so you can plan your day. This means you have to anticipate being home for the entire day until 7pm to receive the package which is ridiculous . It also would not even let me leave the package in a safe place. Will not be using any company that uses UPS in the future . The customer service is a totally useless AI phone agent and it takes a long time to connect to an actual person. Once connected they were unhelpful and could not tell me a single thing about my package when it would arrive or even to leave it in a safe place. AVOID UPS!!!

UPS UK is using contractors for last mile deliveries/pick-ups. These will often do ghost deliveries and pick-ups. Meaning they are not coming to your place with the goods at all and pretend they did.

What they will often do instead is drop your packages at a local UPS Access Point. Which can create delays and issues you, as the customer, have to deal with.

Let's chant together "UPS UK is even worse than EVRI.

Top quality service, product delivered much earlier than expected and the driver was kind and friendly. Thank you