Ian

Order and pay for next day delivery and receive regular updates from DHL as to delivery between 1353-1453 and stay in so as not to miss them. But do not sit at a computer.At 1455 check and find that at 1342..11 minutes earlier than expected DHL sent an e mail that they could not gain access to my property...100% dishonesty...No card left A child could drive a van onto my driveway if they could reach the controls,DELIVER just DO NOT lie about why you didnt.You didnt call at all....so next day delivery becomes deliver when you have a competent driver available to do so SO POOR

Being trying to get a bill account query with Octopus resolved for 9 weeks and everyone is very polite and try to help but with limited success. Just spoken with Sam P. who was extremely helpful and resolved part of the issue almost instantly. Thank you very much and Sam is an asset to your company which hopefully you are already aware of

Ebay suspended my account due to strange activity
14 days later they have resolved the issue but wont let me access my account until they speak to me on the phone..You cant phone them and they DONT phone you. Customer support (joke) remind them again and again but they refuse to ring...APPLY FOR A JOB there clearly no work being done so cant be stressful

Cannot access my account Eventually spoke to real person who demanded an historic e mail to verify my identity and then changed my current email to that which i cannot access and now on the live chat..they type when they feel like it and before you can type a reply they close the chat and refer you to the online service which achieves nothing and puts you in a continuous loop until you give up through frustration Abysmal customer service

You deliver to where I don’t live I expect deliveries to my house

Another 1 star review as you cannot go lower....
another parcel ordered for delivery to SP8 in DORSET
and sent out for delivery somewhere in Weybridge Surrey and now NOT being delivered and order cancelled....WHY DO COMPANIES use this outfit, cheaper but refunding disgruntled customers cannot be cost effective...i await the day i get to meet a Logistics delivery person at my door as clearly they will be trespassing as they will be at the wrong address....

Was ANPR'd in Hereford after entering and leaving after 12 minutes failing to be able to pay by App or QR and then received a penalty notice. Sent an appeal with evidence of having parked and paid in another NCP carpark within 200 yards and received a Very Prompt positive understanding decision. Very impressed as often other companies just take a hard line with no element of understanding. Highly recommend the NCP

left on the ground 35 feet from my front door on a public highway used by pedestrians as oposed to walking to the address
TOO busy maybe TOO lazy certainly

VERY helpful informative and understanding with helpful suggestions and not pushy in any way
Maldives anniversary trip booked without any fuss
Highly recommended - unless you are 100% confident with on-inline we would advise making the telephone call to ensure you book what you really wanted to book

easy to drop off for delivery and subsequent delivery was prompt and to the correct address

have two parcels for them to deliver..first courier couldnt deliver as there is a large fence in the way and we were out? 1.we were in 2.that is not our fence in their photo. Next day they are going to deliver both parcels - NO. 2 mins before end of delivery slot - sorry they cant get to me .As is their experience Cannot complain Cannot track your parcel just waiting to recontact supplier to request a refund THEY ARE NOW WORSE THAN YODEL but if the parcel can reach my local delivery person NO ISSUES but the van driver just cannot do it AVOID AT ALL COSTS and advise any supplier that if they use EVRI then they will probably be receiving a refund request SP8 area of Dorset

easy to understand easy to arrange competitively priced

aa member called for at home assistance Call answered promptly and efficiently Given timescale of attendance which was met and very helpful recovery agent dealt with the issue almost completely on site and then followed me to my chosen garage and then returned me home Excellent service throughout They were as good as they advertise they are

why are Yodel allowed to make a generic reply to any adverse review that suggests
that they care at all
that they are going to investigate your issue if you give them more details of your precise issue
5 months after their last generic response i have heard nothing and two items are still missing / undelivered and now two days ago they spout the ssame old rubbish response

Service or lack of yet again Why do companies use them at all Just Awful..
On route to our delivery address and then left a calling card explaining that no-one was at home and they would try again. We werent at the address they called at and left the card because we were at home at the delivery address which isnt wherever they have left a card TOTALLY USELESS ONCE AGAIN and Yodel DO NOT leave a reply to this suggesting we contact your customer service e mail with ref numbers and address so that you can look into it BECAUSE YOU DO NOT DO THAT you just try to suggest you will and are interested but experience tells the truth YOU DO NOT CARE AT ALL
Being busy is NOT an excuse for not looking for the correct delivery address..it is just pure and simple LAZINESS

appalling lack of service
parcel left opened outside a neighbours house beneath their name plaque confirming that the address was NOT the delivery address Webchat doesnt resolve the issue and the telephone number for the local YEOVIL depot is just automated with no opportunity to leave a message
Worst courier 'service' available , just wont buy on line if the delivery company is going to be Yodel as it isnt going to be delivered to where i live

straightforward and very user friendly and importantly very competitively priced

obviously very busy telephone lines but they indicate that at the time
e mail response is very impressive in terms of timeliness and content

big thanks to Katie in Plymouth

Left a poor review of Yodel within the last 2 days about delivering !! a parcel by leaving it on the garden wall at my driveway gate 40 feet from my front door out of view from the house but in plain view of the public footpath outside. So yesterday they left another parcel on the footpath itself and an honest walker picked it up and delivered it to the front door and knocked to explain what they had done..another P P Performance and i am now not purchasing from companies that deliver using Yodel and shopping elsewhere.HOWEVER they walk to my front door and leave parcels for my neighbour and then i deliver those - BUT NOT ANY LONGER they will be taken back to the front gate and make their own way to their correct delivery address