The AA Breakdown Cover Reviews 

239,434
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 115,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely friendly, polite, and professional when resolving unexpected roadside emergencies. People note that technicians arrive promptly, diagnose vehicle problems quickly, and provide very helpful advice before towing cars safely to local garages. Consumer feedback highlights seamless assistance and reassuring service that successfully gets drivers back on the road without stress. Some reviewers were not happy with extended wait times and significant delays when requesting emergency recovery services. A few other people also felt that communication from support operators was lacking during particularly difficult situations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting rapid response times and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising fast arrivals and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are polite, friendly, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that drivers often arrive quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was over the moon that AA Kevin arrived within 30 minutes after my phone call. Suspected battery/starter problem, after car refused to start. He quickly located the problem and explained everything... See more

Rated 5 out of 5 stars

Excellent guy James who came to our aid at the roadside. Our water pump had broken, hence needed a tow home for us and car to garage due to a Bank Holiday weekend. Fast, efficient, supportive assist... See more

Rated 5 out of 5 stars

Alexander was so friendly, he was determined to get us back on the road, able to source us a new intercooler which we thought would be impossible being a bank holiday Sunday. He did a 3 hour round tri... See more

Rated 5 out of 5 stars

If there is any possibility of having an extremely positive customer service experience due to our car breakdown, this is it!!... Even though Tim could not get our car back on the road, he couldn't... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239K reviews

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4.8

All reviews

(239,434)

109,973 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the AA technician who came out to help me with my car. He was extremely helpful, kind and polite from start to finish. He carried out all the reasonable checks, took the time to properly investigate the problem, and managed to find the fault.

He explained everything clearly and made sure I was able to get home safely. I really appreciated how professional, friendly and reassuring he was throughout the whole experience.

Overall, I’m extremely happy with the service I received and would definitely recommend him. A real credit to the AA — thank you for all your help!

6 September 2026
Rated 5 out of 5 stars

Excellent service provided by Joseph.…

Joseph came earlier than expected and showed his expertise. He installed AA spare tyre. He drove from Motorway to my residence behind my vehicle.
He fixed the puncture tyre at my car park and installed it.
He knew his job and did it in a short time.
He was kind and well mannered AA staff member.
Thank you Joseph

6 September 2026
Rated 5 out of 5 stars

Professional, kind, timely care.

Live updates to arrival. Phone call from Luke when he was close.
He talked us through what he was doing and gave us options for solutions on where to be taken and how to manage the problem. It was very reassuring to have him follow us to the garage. Professional and supportive to us both. Concern for my husband. So appreciated.

6 September 2026
Rated 5 out of 5 stars

Excellent work

Excellent work
Was with us in half hour of calling
Knew what the problem was
Went & purchased a replacement battery & fitted
Would highly recommend

6 September 2026
Rated 5 out of 5 stars

Quick, knowledgeable and friendly

The response from the AA was very quick (Luc arrived only about 20 minutes from reporting, which is the fastest time I've ever experienced), he was friendly and knowledgeable, resolved my issue within a couple of minutes. Thumbs up!

6 September 2026
Rated 1 out of 5 stars

Broke down at 12.15 pm Fist visit from…

Broke down at 12.15 pm Fist visit from the AA was about 45 min then the fist breakdown truck came six hours later truck was to small for my vehicle, so called another one that came at 1.30pm that all so was to small for my camper and trailer so they had to bring another one to take my bike that was on the trailer which came at 4.20 finally got home only 50 miles from home 7.30 am total time 19 hours not happy at all with that service updates were terrible.

23 August 2026

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