The AA Breakdown Cover Reviews 

Nathan was very helpful, his experience gave me the reassurance l needed at that time and my car was repaired in no time

Excellent service from Thomas. Very polite and professional

All sorted for me in very quickly . I then went to get a new tyre fitted as advised by Dan.
Thank you

We only had to wait around an hour. Ben arrived at the time stated and was an absolute top man. Assessed the problem which was fairly serious but managed to source a part and fix the problem. Did everything he could to get us on our way home. Very grateful for his expertise and can do attitude.👍👍

What can I say,... what an excellent service i received this morning from the very helpful lady on the phone who took my call, to the wonderful man who came and saved me. I was provided with regular updates to advise when the technician would be with me and he arrived, as promised, on time. He was absolutely wonderful and was able to get me to a local garage who changed my tyre. Cant thank the AA enough for all the help I received this morning.

Paul was great, very kind and helpful

I took out cover on my wife's old Toyota. cannot fault the service of the AA call out. but I sold the car in June and went to cancel my monthly cover, and thats where the trouble starts. from the App you get transferred to a WhatsApp AI agent, a couple of selections cancel my cover. and it hangs, you think it is done and it is not. to find out after the next payment goes out, and then to be told I have to give another months notice and another payment is terrible customer service. we are not talking about big some of money, it is their process and it does not work. I feel sorry for anyone else who is not so savvy with tech and online process. you cannot speak to a human and they make it hard to get your account to cancel. for that reason I would avoid.

Excellent service. Friendly, professional help. Highly recommend the AA breakdown service. Well worth the annual fee

Both the call handler and Steve were friendly, supportive and efficient.

I realised that I wasn't a priority as my car was in my drive. I was kept informed as to the arrival of AA. Very efficient and helpful and talked me through what was wrong (flat battery). Replacement new battery fitted. Very pleased with the service.

John kept me informed of his arrival time and was prompt. He was very diligent, informative, hardworking and friendly.

The aa charged me £207 for a battery but I later found the same battery for £97 so IVE been ripped off deluxe

My emergency mechanic Sarah was absolutely fabulous, perhaps the timing was just right but she showed up barely 15 minutes after calling for help. She was so kind and helpful <3

Wayne attended within the time frame stated. Extremeley professional, insured that my wife and I were in a safe position at all times. He clearly explained the methodology of the fault finding which was useful. Once the fault was found , he explained the issue clearly. Wayne was polite throughout and very thorough, one couldn't ask for a more professional service, well done Wayne.

As ever they AA are professional courteous and patient. what great service

Honestly, the best Brake Down Cover I’ve ever experienced that Guy Danny is a true credit to the AA and you should really be giving him a big pay rise!!!!!

Andy was Brilliant! Arrived within an hr. Steering lock jammed, Diagnosed and got the car running. Followed me to my local garage, in case of a stall, ready for a replacement part to be fitted.
Couldn’t praise the whole experience enough.
Thank you Fletch.

Been with aa for more years than I can rember never let me down yet and that's what you want from a breakdown organisation

I would like to raise my concerns about the level of customer service I have received throughout this claim.

I understand that investigations are sometimes necessary, but I feel there has been very little empathy shown towards me as a customer. Having your car break down is already stressful enough without feeling as though you are being treated like you are under investigation rather than being supported by a customer service advisor.

This is now the third time I have had to deal with this issue. If I keep coming back to the AA, surely that demonstrates that there is a genuine ongoing problem and not that I am trying to make a false claim.

The first advisor arranged for my vehicle to be taken to a local garage instead of recovering it to a specialist, even though my car was in limp mode. I am not a mechanic, so I have no way of knowing whether the work carried out was correct. All I know is what was written on the invoice, which states that the EGR valve, EGR cooler and fuel filter were replaced. I trusted the garage that your advisor recommended.

When the engine management light came back on, I contacted several garages in Bradford, but none of them could correctly diagnose or repair the fault. I then had to find a BMW specialist, which involved waiting several weeks for an available appointment. I informed your advisor about the delay and was told this was acceptable and that I should contact the AA once the vehicle had been inspected.

Now I am being asked to prove exactly what work was carried out and whether this is a different fault. With respect, how am I supposed to know that? I can only rely on what the mechanics tell me and what they write on the invoice. I am not qualified to diagnose vehicle faults, which is precisely why I have taken the car to professionals.

From my perspective, it feels as though the focus has been on finding reasons not to authorise the repair rather than helping to resolve an ongoing issue. That is not the level of customer care I expected when I purchased breakdown and repair cover.

I simply want my vehicle repaired properly. I have followed every instruction given by the AA, used the recommended garage, sought a BMW specialist when the problem persisted, and kept you informed throughout. I would appreciate my claim being handled fairly and with a greater level of understanding for the position I have been placed in.