The AA Breakdown Cover Reviews 

240,315
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely friendly, polite, and professional when resolving unexpected roadside emergencies. People note that technicians arrive promptly, diagnose vehicle problems quickly, and provide very helpful advice before towing cars safely to local garages. Consumer feedback highlights seamless assistance and reassuring service that successfully gets drivers back on the road without stress. Some reviewers were not happy with extended wait times and significant delays when requesting emergency recovery services. A few other people also felt that communication from support operators was lacking during particularly difficult situations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting rapid response times and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising fast arrivals and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are polite, friendly, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that drivers often arrive quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was over the moon that AA Kevin arrived within 30 minutes after my phone call. Suspected battery/starter problem, after car refused to start. He quickly located the problem and explained everything... See more

Rated 5 out of 5 stars

Excellent guy James who came to our aid at the roadside. Our water pump had broken, hence needed a tow home for us and car to garage due to a Bank Holiday weekend. Fast, efficient, supportive assist... See more

Rated 5 out of 5 stars

Alexander was so friendly, he was determined to get us back on the road, able to source us a new intercooler which we thought would be impossible being a bank holiday Sunday. He did a 3 hour round tri... See more

Rated 5 out of 5 stars

If there is any possibility of having an extremely positive customer service experience due to our car breakdown, this is it!!... Even though Tim could not get our car back on the road, he couldn't... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

240K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(240,315)

109,973 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good communication from Sam prior to…

good communication from Sam prior to arrival -polite & friendly throughout his visit- got the job done quickly & correctly, with a clear explanation of the steps taken to resolve the issue followed by guidance on next steps

6 September 2026
Rated 5 out of 5 stars

I highly recommend the AA

I highly recommend the AA. The staff are professional and friendly and achieved getting me back on the road after a problem with the ignition barrel on my van - I was unable to start the vehicle but Stuart got me going so I could get back home.

7 September 2026
Rated 5 out of 5 stars

Good response time

Good response time. David was very professional & gave a quick diagnostics to the problem.

Great service AA
Cheers dave

7 September 2026
Rated 5 out of 5 stars

Professional

Mike was very professional, helpful and friendly. His knowledge of our car inspired confidence and trust in his ability to sort out our problem. His response time was excellent and we felt he checked the problem properly before giving a diagnosis. Mike also provided details of other services that the AA offer which we might well take up, such as servicing.

7 September 2026
Rated 5 out of 5 stars

Prompt

Prompt , arrived well ahead of expected time. AA colleague checked the situation calmly and explained well of the next steps.

7 September 2026
Rated 5 out of 5 stars

Great service

Great service, waited around 1 hour for someone to attended and then around 2 hours to be towed home. Wait time could be better but we understand it can be busy.

7 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look