tryjill.com Reviews 

107
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about missing orders, severe shipping delays, and complete difficulties when trying to reach customer support for any assistance. People also struggled extensively with unwanted automatic subscriptions, stating that it was nearly impossible to cancel their recurring orders once started. Though some buyers encountered significant problems, a small group of reviewers were genuinely satisfied with the high quality of the facial razors. These consumers also noted that the skincare products left their skin feeling exceptionally smooth and worked wonderfully for gentle hair removal. Additionally, a few buyers mentioned that the hair identification spray was a useful tool during their routine.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting a wide split in satisfaction levels.... See more

Quality

Users describe satisfaction with quality, noting that the blades are gentle, effective, and leave the skin... See more

Customer service

People report negative experiences with customer service, describing it as awful and nonexistent due to a... See more

Order

Customers consistently note negative experiences with order due to missing deliveries and prolonged shipping... See more

Subscription

Customers consistently report frustration and dissatisfaction with the subscription service. Reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I gave in to the Internet hype, and purchased. The powder comes out in clumps (yes I shook the bottle), rather than an actual spray, so I had to spread it around my face, and it was messy. And the act... See more

Rated 1 out of 5 stars

I got the original product. Then got a refill I really didn’t want but accepted it anyway. Upon being charged for this refill I cancelled my subscription immediately via their website contact form. No... See more

Rated 1 out of 5 stars

Disgraceful customer service. Never received my 1st starter kit so they sent a 2nd. Never received that either yet received my subscription blades that are absolutely no use to me whatsoever with... See more

Rated 1 out of 5 stars

This is a fraudulent company. I made a one-time purchase in Aug (no subscription), and they continued charging my card in Sept. My bank worked with me to get them to stop, but Visa/Mastercard does n... See more


3.2

Average

TrustScore 3 out of 5

107 reviews

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3.2

All reviews

(107)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

The actual derma-planning is so simple

The actual derma-planning is so simple! I was surprised by the pressure the hair ID spray comes out of the can, shouldn't have been, but... I had that stuff everywhere🤦🏻‍♀️
I signed up for the subscription, but I'm a little confused on that. Going to reach out to find out exactly what my subscription is because I didn't get all the items I thought I would.

5 September 2026
Rated 5 out of 5 stars

It’s so easy to use

It’s so easy to use! I usually dermaplane every 2 weeks and have great results. I love the spray but I don’t have as much peach fuzz as I thought.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely LOVE all my Jill products!

Absolutely LOVE all my Jill products!! This is one of the VERY FEW beauty products I actually repurchase. I've got my sister addicted, too! Customer service is fantastic the very few times I've needed to contact them. I can't say enough good thing about Jill!!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

The only time I have ordered from this…

The only time I have ordered from this site and I got hacked. Metapay, Brian Sorensen. Also, I signed for the 11.49 or 11.99 and got charged 44 dollars. Also, have tried to cancel numerous times, but unable. Please cancel my subscription.

28 August 2026
Rated 5 out of 5 stars

I’m an esthetician and trust Jill…

I’m an esthetician and trust Jill products completely! I have used Jill for years now, hands down the best at home “dermaplane”, no nicks or catches.. just a smooth shave every time! The pre and post care products are a game changer as well. Once you try Jill you will never go back to those cheap disposables again. Xoxo Jeanna

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been using this product since…3/2021

I have been using this product since their very first launch. I use it twice a month and love it. I’ve found nothing out there like it. From the convince of it being shipped to my door to the great price you really can’t beat Jill. I love it.
Thanks Jill, you make my skin look and feel great as well as my life easier!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

My fav dermaplaning!

I’ve been a Jill customer for years and I’m obsessed! I don’t shave frequently (maybe once a quarter or before a big event) but I’m sure to always been in stock so it’s the last thing I have to worry about. I definitely have provided feedback over the years and feel like they listened and 2.0 was all based on customer feedback. The quality is unmatched and I’ll never go back to the basic cheap ones from the drug store

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I have used the cheaper eyebrow razors…

I have used the cheaper eyebrow razors for my face and they never seemed to make much of a difference - except my face would end up red and splotchy. The Jill razor really is different! My face is glowy and smooth every time, love the whole kit that comes with it too. The post shave serum, chefs kiss! Customer service is wonderful as well. I accidentally threw out a piece of the razor that connects the blade to the handle. They sent me a free replacement (plus some extra goodies) right away!!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Jill FTW🙌

Love the Jill facial razor! It easily removes peach fuzz and leaves my skin feeling so soft and smooth. My makeup goes on easier and looks so much better afterwards, leaving my skin with a nice fresh glow✨.
The monthly subscription is a great way to remind myself it’s time to glow again! If your hesitant (like I was) just give it a chance…It’s super easy to use and definitely worth it!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fell for the hype, never looked back.

A few years ago, I gave into the internet hype of Jill and tried it and I haven’t looked back. I struggle with PCOS and unwanted facial/body hair and never really dermaplaned before buying my Jill kit. I gravitated to the fact that it is women owned and a smaller business (meaning, Meagan knows what we want/need and found a solution to a problem most women deal with).

While I didn’t really like the powder spray (now reformulated and called the Hair ID), I still kept my subscription for the blades, I even purchased the new kit to replace the old one that I had. I’ve tried almost every item that they’ve come out with and have been so happy with everything (I even won a bottle of the new Bare serum). Keeping in touch with the brand has been easy because of the VIP FB group and if there’s any questions or issues, they reply super fast and I love that I’m able to pause my subscription at any time and restart it when I need more blades. It’s been super easy and convenient for me.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Jill Razor

I absolutely LOVE Jill Razor! I love the way it makes my skin look more radiant and even has slowed the growth of my facial hair by using all the goodies that come with. I struggle with dull dry skin a lot and using Jill has helped my skin renew itself into something new. Not to mention I dont have to dermaplane as often any more (as where I was with the drug store kind) I can go a 3 or 4 months now!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered this product back in May/June…

Ordered this product back in May/June 2026. Still not received as of 28/08/26, and that was after query over the length of time it was taking to be delivered. Apologies we're sent to me with the promise that my shipment would be sent asap, which after 3 weeks had still not arrived. I emailed on 28/08/26 with the promise of 2 free products which I didn't need or want so cancelled my order and requested refund.

27 August 2026

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