Joybuy Reviews 

Excellent service, fast delivery and good product, I would recommend this company

Avoid this platform. I spent time building an £84 basket specifically for authentic frozen foods (like Maxim's Siu Mai) to unlock a £10 voucher. Only at the final secure checkout screen did the system reveal that almost all core frozen items were actually "Out of stock," dropping my total to about £30 and killing the discount. It feels like a total bait-and-switch just to get you to buy random household add-on items.To make it worse, their customer service is entirely non-existent. I tried emailing their official support address, but it instantly bounced back as "mailbox full" and rejected my message. I then tried their live chat, and the agent completely ghosted and ignored me after I explained the issue. Shocking logistics and abysmal customer care for a new UK service. Save your time and shop locally instead.

Good deals and fast next day delivery

Very impressed. Expedited delivery.

Was very impressed with product and service. Ordered approx 10pm and it was delivered next day around 2pm. Product was very good quality. Would definitely recommend, thank you

Price and availability first class delivery using DPD

Very good next day / same day delivery. At the moment I can’t fault them. Time will tell if I ever get a problem. Hopefully not.
Thanks joy

Excellent service from start to finish. Prices are a lot cheaper than that of any supermarket or discount store. One hour time delivery window allocated using DPD next day delivery. Products ordered arrived in excellent condition, food items received are well in date. Will order from again.

Outstanding services, professional and efficient with delivering, competitive pricing and an extra mile service.

Thank you

Take an extra mile for

Good quality and excellent delivery

Bought airpodsax at 19:30 and it came the next day at 10:30!!! Took a risk and they are definitely genuine as well since i verified them on apple coverage site! Brilliant

Courier called me. Followed instructions. Delivered in the time slot. Overall excellent first experience

Same day delivery

Good products good price
Insane delivery choice - products just left right outside the door basically on the street, in view of everyone

The speed of delivery and the polite delivery driver very efficient.

Low cost and fast delivery. Good value.

Great pricing and excellent delivery time and service

I was SO happy it arrived so early and everything was perfect, thank you.

Do not buy anything from this company as their return process is very difficult and complicated.
I ordered an electronic item from them which unfortunately I needed to return. I followed their return process to a tee, but due to a technical issue with Royal Mail they were unable to bring a label with them to return the package. Royal Mail told me contact Joybuy form them to request the return with Royal Mail and they could then choose the option for Royal Mail to bring the label with them at no extra cost. I contacted Joybuy and requested a callback via the chat bot who said they would ring me back within 30 mins, but they took several hours to recontact me. When I spoke to them they told me that they would arrange the collection with Royal Mail and they would request a label is brought with them for the return. They told me that they would confirm the collection in an email to me. Joybuy never got back to me which is problematic when their after sales team had told me I needed to return the item by 8th September to have a full refund.
I attempted to return this item 4 times since the 26th August and through no fault of my own I was unable to do so. I have chased Joybuy up tonight and they have now said that I have to arrange the return myself and print the label at home which I am unable to do.
I would not recommend buying off this company because they are a nightmare to deal with when you need to return anything.