Stellantis &You UK Bewertungen 

Title: Unacceptable bait-and-switch pricing & breach of contract
Review:
I am absolutely appalled by the predatory pricing tactics at this dealership. I booked a service for my Alfa Romeo and was given a formal, recorded verbal quote of £414. Right before my booking, they called me back to demand £590—a massive £176 price hike—claiming they "made a mistake" during the booking process.
When I refused to pay more than the legally binding quote, they dug their heels in, offered a pathetic 10% "goodwill gesture" that still left the price way over the agreed amount, and effectively forced me to cancel.
This is a clear breach of a verbal contract. They are leaving me stranded right before an urgent, long-distance trip to Ireland. To make a pricing error on their own recorded lines and then force the financial penalty onto the customer is incredibly unprofessional. Absolutely cowboy behaviour. I will be escalating this formal breach of contract to Stellantis Head Office, The Motor Ombudsman, and Trading Standards. Avoid this garage if you value honest pricing.

I purchased a 2023 Citroen C5 Aircross Hybrid from this dealership on the 31st of march 2026, the car was delivered with a damaged windscreen, a damaged bonnet a damaged boot and shocking holographic damaged paintwork from the in house paint repairer they used, all of this was eventually repaired after many weeks of me having to arrange quotes and book in repairs then I was without my vehicle for numerous days while bodywork was being carried out, it is still missing an air vent in the cabin which the salesman Shazabe promised to source not sure on that spelling, also I am awaiting a refund for wiper blades I had to purchase after numerous phone calles and emails to the dealership speaking to many people that £25 has gone, I have just purchased an additional vehicle from Norton Way Honda Letchworth who I have had a completely different Experiance with 100% honest description of the vehicle with no over promising under delivering, approach this dealership with great caution and under no circumstance leave them a positive review before they have done everything 100% because once that review is left that is the end of any help whatsoever, that is all the salesperson seemed to care about asking me numerous times to leave the positive review, keep your £25 and put it towards some customer service training because you guys really need it. I have left a 1 star because it does not allow a Zero star.

Great service again from David! This is my second car which he has sold me. Very pleasant and helpful always working hard so the customer gets a great deal!! Thanks again

Gary was very helpful in advising us on the way forward with a paintwork issue on our 208 which is less than 3 years old.

I had a great experience at the Brentford location. The staff were very helpful and professional. Lafira was very welcoming and ensured that my service was completed efficiently and professionally.

I am extremely disappointed with the service I have received from Stellantis Croydon.

I paid nearly £2,000 to have my car repaired and was assured that the issue had been fixed. However, after only two days of driving, the exact same warning and problem reappeared on the dashboard.

When I contacted the dealership, they asked me to bring the vehicle back in. Given my previous experience where my car was kept for four weeks instead of the promised two, I requested a courtesy car. I was told that none were available until July, so I waited. As a parent with a newborn, having access to a vehicle is extremely important and requires careful planning.

I arrived at the dealership at 8:00am on the agreed date, having adjusted my child’s feeding schedule and spent time and fuel travelling there, only to be told that there was no courtesy car available after all. They should have called me beforehand, as they already knew the car wasn’t there, which would have saved me a wasted journey, time, and petrol. This was a clear lack of efficiency. I was then offered the option of leaving my vehicle there to be stripped down for investigation. After already being left without a car for four weeks previously, this was simply not acceptable.

I was asked to return the following week and was told I would receive a call once a courtesy car became available. That call never came. It is now Thursday, and I have heard nothing. The lack of communication throughout this process has been frustrating and unprofessional.

To make matters worse, I also requested copies of the images and videos relating to the fault diagnosis, which I have still not received despite asking.

At every stage, I feel as though I have been pushed aside and left to chase for updates myself. Having spent a significant amount of money on repairs that did not resolve the issue, I expected a far higher standard of customer service and communication.

I would appreciate a response from the dealership manager to address these concerns and explain how this situation will be resolved. I look forward to an email reply.

Dealing with Nicolo at Stellantis, Bristol was friendly, professional and comprehensive. I quickly gained all the information I needed to complete the order of my new Fiat, without any stress or irritation; thank you.

Niall was a top sales person with my second purchase from Stellantis and you Maidstone

⭐☆☆☆☆

Avoid Stellantis Coventry and Salford, and whatever you do, don’t waste your money on the warranty. You’ll probably end up paying for the repair yourself anyway because claiming on it feels like an Olympic sport.

Within TWO WEEKS of buying my car, the engine management light came on. The fault? An oxygen sensor.

From that moment on, it was like watching a masterclass in passing the buck. The customer service was honestly the worst I’ve ever experienced, and I genuinely got the impression nobody at Stellantis knew what the process was or who was actually supposed to be dealing with it.

Stellantis Coventry didn’t seem to know what to do, so I was told to contact Stellantis Salford because it was my local dealership.

The first person I spoke to in sales actually laughed and said, “Ha! That’s why you should’ve bought it from us, not Coventry.” Imagine saying that to someone whose car has developed a fault after less than two weeks. I genuinely thought he was joking… turns out he wasn’t. 😂

Then the service department couldn’t fit me in for over a month before casually telling me I’d probably be better off going to an independent garage anyway because they “only deal with Peugeot.” Wtf 😵‍💫

So… what’s the point of buying from a main dealer exactly? How they can even sell this warranty with a straight face is a joke.
And then there’s the SPOTiCAR warranty…

What an absolute masterpiece of marketing.

You’re sold this wonderful idea of “peace of mind”, but the minute you actually need to use it, you’re sent somewhere else. Then you find out SPOTiCAR decides what the parts should cost (cost value) and what your mechanic is worth and will only pay £25 an hour for labour.

£25 an hour… in 2026. 🤣

If anyone knows a garage that genuinely charges £25 an hour, please let me know because I’m fascinated to see how they’re still in business. I’d imagine the kettle costs more to run than that.

The result? I had to pay for the repair myself because no garage wants to work for labour rates that belong in another decade. Whether I’ll actually get reimbursed remains to be seen, but based on the experience so far, I’m not holding my breath.

Trying to challenge the decision with SPOTiCAR was another waste of time altogether. If you’re expecting helpful customer service, lower your expectations… then lower them again and again.

The only blessing in all this is that I didn’t waste even more money on the extended warranty. That would’ve been throwing even more cash into the same black hole.

This whole experience has been a complete shambles from start to finish. Passed from dealership to dealership, told to wait over a month, then told to go somewhere else anyway, and left paying out of my own pocket despite having a warranty.

If this is what Stellantis calls aftersales support and a warranty, I’d rather keep the money in my own bank account. At least I know that’ll still be there when the engine management light comes on.

Do yourself a favour and avoid to start with.

My EC3 rejection.
Well I am lucky. I got my brand new EC3 at the start of June. Had it for a weekend and then realised I was mis sold it, no climate control, speed set/cruse control not working correctly and not even PDI'd before I collected it.
After one weekend I knew car was a lemon (and actually although new, had been sitting in a field or yard for two years).
Citroën and Stellantis finally accepted my rejection just over a month later and I have got my trade in back and a refund.
Please do your research before buying a car from Stellantis as they misdescribed the cars features (and they know this), also the quality of the car was an absolute joke and the garage who sold me the car did not carry out a pre-delivery inspection correctly.
I can happily say I WILL NEVER by another Stellantis car. From all the brands they now own, they have stripped away quality and all the things that made that brand unique.
Also, they 'lost' £6000 and had to wait while they 'found it'.
Go ANYWHERE else other than Citroen and Stellantis!

Plenty of cars to sell, but their 1-year warranty is worthless, as once you start having issues with their car under warranty, you realise their after-sales customer service is terrible.
I bought an expensive electric car at Stellantis and within a few weeks, I started having issues with software unable to connect, the main screen going black, and contacted Stellantis repeatedly to fix it. That is when the trouble began. I brought the car in to be fixed, and a few days later I was told at the last minute on a Friday that the car still wasn't fixed and they couldn't get it back to me as arranged, so I had to rush to pick it up, or I would have been left without it for the whole weekend. Then I kept chasing; they didn't call back as arranged, or reply to my email, only 1 week later, on Friday evening, to tell me that it would be another few weeks before they took it back. It has now been 4 weeks; the car still isn't fixed, and when I received yet another email saying the appointment would be delayed yet again, I had enough and escalated to the head of the department. I already wrote a formal complaint 10 days earlier, but nothing has been done about it.
I am now left with a faulty car whose main screen blackouts regularly, including in the middle of a roundabout during rush hour, to give you an idea. I have been fighting with Stellantis to fix it for 4 weeks. Is that the kind of experience you want to put yourself into?

Alex bolah Is absolutely excellent don't know what this company will be without him

Recently had a simple recall request on my Peugeot 208e (car horn replacement) Easy booking drop off. On collect very please to find my car washed and valet.
Follow up by NATASHA DE ARAUJO was courteous and professional in hoping I might use the garage for future work

This week, we completed the purchase of a Peugeot 5008 from the Stellantis Nottingham branch. We had the pleasure of receiving Daniel's service and he was a true credit to his profession. Genuinely, he was easily the best car salesman I have had to deal with. He was patient, considerate and fair, he wasn't pushy and made a conscious effort to be personable with us. I have been to many dealerships across Nottingham and bought cars over the years and this was without doubt the best customer service I have received. He was very knowledgeable about the car, made us feel comfortable and offered us a fair price for our part-exchanged car. Comparing the bad experience we had the previous week at Available Car with Stellantis and Daniel was like night and day. We are very excited with our new family car and we walked away with nothing but kind words to say about Daniel's service - we hope he can be sufficiently rewarded.

Alex was very polite and efficient, very nice person.

I just want to thank Paul Phillips for being so helpful, professional and entertaining whilst buying my VW T-roc. He explained everything thoroughly and i can't thank him enough.

Went in for my MOT, booking was simple and was seen to very quickly no hassle. Great customer service team and will be back for my next.

Popped in to get a quote on a service, very reasonable price and really accommodating staff.

DO NOT USE THIS COMPANY - Shockingly bad service, ignored, owed £843 & no one cares!

Due to have an Alfa Romeo Junior lease vehicle delivered 23/6/26, aborted on the same morning due to ‘technical issues’ Currently without a vehicle & one month on, still no one has provided either me or my broker with an update, as to what is happening with this vehicle.

Numerous emails to faceless fleet managers & phone messages left, none answered/returned, no ownership or accountability for the mess I’m left in

Worse still, I was advised I could hire a car until the issue was resolved, which I organised & paid for myself. I am stuck in a doom loop trying to sort reimbursement, I am out of pocket by £843, not a small amount. Upon finally getting to speak with a real human 14/7/26 was advised payment had been authorised & I would receive 21/7, as payments are only made on a Tuesday weekly.

Guess what…… Tuesday has come & gone &
no monies received. The fact they you think it acceptable to leave a customer this much out of pocket, no reply to one single email or phone call is appalling, shame on you