Awful experience
I am extremely disappointed with the service I have received from Stellantis Croydon.
I paid nearly £2,000 to have my car repaired and was assured that the issue had been fixed. However, after only two days of driving, the exact same warning and problem reappeared on the dashboard.
When I contacted the dealership, they asked me to bring the vehicle back in. Given my previous experience where my car was kept for four weeks instead of the promised two, I requested a courtesy car. I was told that none were available until July, so I waited. As a parent with a newborn, having access to a vehicle is extremely important and requires careful planning.
I arrived at the dealership at 8:00am on the agreed date, having adjusted my child’s feeding schedule and spent time and fuel travelling there, only to be told that there was no courtesy car available after all. They should have called me beforehand, as they already knew the car wasn’t there, which would have saved me a wasted journey, time, and petrol. This was a clear lack of efficiency. I was then offered the option of leaving my vehicle there to be stripped down for investigation. After already being left without a car for four weeks previously, this was simply not acceptable.
I was asked to return the following week and was told I would receive a call once a courtesy car became available. That call never came. It is now Thursday, and I have heard nothing. The lack of communication throughout this process has been frustrating and unprofessional.
To make matters worse, I also requested copies of the images and videos relating to the fault diagnosis, which I have still not received despite asking.
At every stage, I feel as though I have been pushed aside and left to chase for updates myself. Having spent a significant amount of money on repairs that did not resolve the issue, I expected a far higher standard of customer service and communication.
I would appreciate a response from the dealership manager to address these concerns and explain how this situation will be resolved. I look forward to an email reply.