Family Man

I purchased a 2023 Citroen C5 Aircross Hybrid from this dealership on the 31st of march 2026, the car was delivered with a damaged windscreen, a damaged bonnet a damaged boot and shocking holographic damaged paintwork from the in house paint repairer they used, all of this was eventually repaired after many weeks of me having to arrange quotes and book in repairs then I was without my vehicle for numerous days while bodywork was being carried out, it is still missing an air vent in the cabin which the salesman Shazabe promised to source not sure on that spelling, also I am awaiting a refund for wiper blades I had to purchase after numerous phone calles and emails to the dealership speaking to many people that £25 has gone, I have just purchased an additional vehicle from Norton Way Honda Letchworth who I have had a completely different Experiance with 100% honest description of the vehicle with no over promising under delivering, approach this dealership with great caution and under no circumstance leave them a positive review before they have done everything 100% because once that review is left that is the end of any help whatsoever, that is all the salesperson seemed to care about asking me numerous times to leave the positive review, keep your £25 and put it towards some customer service training because you guys really need it. I have left a 1 star because it does not allow a Zero star.

I have just purchased a car from Honda, unfortunately Honda’s APR was much higher than what I would be able to get elsewhere, I contacted Zuto and was helped by Adam Helm who was fantastic, he immediately found me a fantastic APR saving me over 4% on what Honda was offering as standard, everything was processed within 20 minutes of me contacting them, a big thanks to Adam Thank You

I can't recommend Pure Joy Escapes in Ormskirk highly enough! From the moment I walked in, all of the staff made me feel so welcome. Everyone is genuinely friendly, approachable, and happy to help, which made the whole experience such a pleasure.

A special thank you to Wayne, who went above and beyond to help book our trip to Berlin for me and my sons. Nothing was too much trouble, and he made the whole process easy and stress-free. His knowledge, patience, and kindness really stood out, and I truly appreciate everything he did for us.

It's so refreshing to receive such personal, caring service these days. I left feeling excited for our holiday and confident that everything had been taken care of.

Thank you to Wayne and the whole team at Pure Joy Escapes. I'll definitely be back to book our next holiday with you soon!

Every time I call very for help, to arrange a return, to deal with a faulty item I always receive world class customer service from the advisor, the prices are almost always as good as everywhere else or better which is also another added bonus, definitely my favourite company to shop with.

Once again I have made a purchase from CEX online and I have been sent something close but not what I ordered, now I have to drive to a CEX pay for parking walk to the store wait for the store to contact the store that posted me the item and confirm I am not lying and then they can process me a refund that I can wait a week to receive, CEX this really sucks I ordered a 2GB ssd 2230 memory and received a 2GB ssd 2280 two completely different sized items, thanks for wasting another few hours of my life CEX and once again I won’t receive any sort of apology.

The staff at CEX Ormskirk are always in a good mood, always smiling and very helpful, they also seem very knowledgeable once again a fantastic visit with world class customer service.

I always shop at the Ormskirk store or online if not in stock in store, for a short while they had an extremely poor member of staff working at Ormskirk you know who he is if you ever shopped at this location, I am happy to report he has moved on and the shop is back to its world class members of staff once again, all of the staff are pleasant, helpful, greet you with a smile, they are all also friendly and knowledgeable all of this ensures a world class shopping experience whenever you visit.

I have been shopping with Richer sounds since buying a Humax Freesat box about 15 years ago and it is still working perfect, I usually go into the Liverpool store to make a purchase but this time I was busy and purchased online, I made a mistake and called up and it was fixed immediately, the item arrived earlier than expected in perfect condition, the 5+ years warranty has always been a huge part of shopping at Richer Sounds but the world class customer service is even more important and always offered.

I have been with Octopus for many years, I have recommended it to many friends and family, I especially love the tariff for EV owners, the app is very straightforward forward to use for billing, whenever you need to call Octopus they always answer quickly and fix anything that you need help with immediately, the customer service is truly world class. My only complaint T is in all the years of spinning the octopus prize wheel every month I have never won so much as a £1 it always mangers to find the £0 🤣

I’ve shopped at CEX Ormskirk since it opened, I have always received world class customer service, more often that not I’m served by a female member of staff with green, purple etc hair, this member of staff always smiles, always listens, is always helpful always displays a world class level of customer service every time, Jamie however doesn’t listen when you talk to him or just chooses to ignore you, I’ve never seen him smile, he is ignorant, even my child said when I left he just ignored you, some training is desperately needed or maybe a back of house none customer facing role. Jamie if you read this greet your customer with a smile and a hello or good morning etc, listen to what they have to say, respond to let the customer know you are listening and say goodbye when they leave preferably with a smile.

Absolutely world class delivery driver, we love this guy he is absolutely class, always has a smile, always polite happy and friendly, the best delivery driver we have ever had.

Yesterday we called into Furniture village Aintree, this visit was purely unplanned and literally just to have a look, Lauren Hayes a sales girl approached us with a lovely smile and no horrid sales patter at all, no when are you looking to buy, no what is your budget just simply world class customer service, Lauren answered all of are questions and today we called into Furniture village to buy a suite and furniture, we was not planning on buying at the moment but Lauren made it so easy and pleasurable to spend so much money, hopefully she gets to read this review and knows how grateful we are for her assistance the last two days. Thank You Lauren

I have purchased many items the last few years especially the last 12 months, I recently purchased a Wacom Cintiq 16 drawing tablet grade A, I’m not actually sure it had ever been used, it is immaculate as is the packaging, this replaced another tablet that I purchased from CEX that developed a fault and was promptly tested and refunded, I am especially impressed by the quality of staff at the Ormskirk branch, I was concerned when the Skelmersdale branch closed as I went out of my way to travel to that store due to how awesome the staff were, I am happy to confirm the Ormskirk staff offer the same world class level of customer service

I have contacted Richer Sounds Liverpool numerous times over the last 12 months about purchasing
a projector, even going in for a demonstration from a member of staff, the demonstration identified which Projectors not to buy with me seeing the rainbow effect from DLP, I have recently purchased the Epson 3LCD 7100 proje tor and couldn't be happier, the picture is fantastic as well as the many features, Richer sounds advisors always display Patience and professionalism as well as an amazing amount of knowledge coupled with the best advice ensures you always receive world class customer service from Richer Sounds

I purchased a pioneer FLX4 for my son for Christmas which was delivered very fast, I chose music matters due to feedback I had read online about them and there peice was also the best around with the best warranty offer.

Our first telephone call to uk segboards was fantastic, loads of advice, very friendly and helpful, the board it’s self is amazing, it has Bluetooth for music and the battery lasts for a long time, the carry bag it comes in easily houses the power supply as well as the board and is very strong

Fantasy easy to navigate website, excellent free gift, the Wok looks amazing and all delivered in a couple of days free of charge, I will definitely purchase from pro cook again

Thank You

We recently purchased a Zempire Aerobase 3 pro from Winfields amongst other items, the Aerobase was showing due in but I still called to see roughly when, I was lucky enough to have Nicola from customer service answer the phone and she kept in touch daily until she had a definite delivery date for my item, absolute world class customer service and always have great deals, imo nothing is more important than customer service and this is one thing Winfields has an abundance of.

This was my first ever Ninja purchase and I purchased direct from the manufacturer which I'm so happy I did, they emailed when the item was in-stock, the purchase was straightforward and the emails during delivery where fantastic, I couldn't have asked for more.

There are a couple of reasons I shop at Richer sounds, service, warranty, Price, Product Range, and staff Knowledge, I just made another purchase recently and as usual the service at the Liverpool store was world class, helpful, friendly,, knowledgeable, I'm writing this review waiting for them to open to make another purchase, keep it up guys it's really appreciated.