DO NOT USE THIS COMPANY - Shockingly Bad Faceless Customer Service
DO NOT USE THIS COMPANY - Shockingly bad service, ignored, owed £843 & no one cares!
Due to have an Alfa Romeo Junior lease vehicle delivered 23/6/26, aborted on the same morning due to ‘technical issues’ Currently without a vehicle & one month on, still no one has provided either me or my broker with an update, as to what is happening with this vehicle.
Numerous emails to faceless fleet managers & phone messages left, none answered/returned, no ownership or accountability for the mess I’m left in
Worse still, I was advised I could hire a car until the issue was resolved, which I organised & paid for myself. I am stuck in a doom loop trying to sort reimbursement, I am out of pocket by £843, not a small amount. Upon finally getting to speak with a real human 14/7/26 was advised payment had been authorised & I would receive 21/7, as payments are only made on a Tuesday weekly.
Guess what…… Tuesday has come & gone &
no monies received. The fact they you think it acceptable to leave a customer this much out of pocket, no reply to one single email or phone call is appalling, shame on you
Antwort von Stellantis &You UK
We're very sorry to hear about your experience and the disruption, lack of communication, and delay in reimbursement you've described. This is not the level of service we aim to provide. We'd like the opportunity to look into this matter as a priority. Please email Damon directly at damon.meadows@stellantis.com with your contact details and any relevant information so we can investigate and work towards a resolution.