ANTHONY STEVEN

Hello Anthony,

We're happy to hear that you find our mobile coverage and broadband very good. We appreciate your feedback regarding the router replacements, prices, and speeds in your area.

Thanks and take care,

Nin

Hi Anthony,
Thank you for taking the time to share your review. I’m really sorry to hear you’ve had any difficulties. Our team will be reaching out shortly to offer support and help get everything back on track.

Speak soon,
Kristi
Rebel HQ

Hello Anthony,

Thank you for sharing your feedback with us.

At Boots, we aim to provide excellent service and care for our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is invaluable to us, and our insights team will be sharing it with internal leadership to help us improve.

For the quickest and easiest way to get in touch, please visit our contact us page and use the webform. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers.

Thank you for bringing this to our attention. We hope to regain your trust.

Kind regards,
Boots Customer Care

Hello

Thank you for your 5* Reply,

We really appreciate you taking time to provide positive feedback regarding the service you have received from Pacifica

We hope you have a great day

ANTHONY STEVEN,

We're happy to hear that our customer support was able to resolve the air conditioning unit issue to your satisfaction. We appreciate your recommendation and are glad you had a positive experience with us. Thanks for your feedback!

Hello, we are sorry to hear you feel let down. We have been busier than usual lately and our response times might be a bit longer than usual, but our team is doing their best to respond to all customers in a timely manner.
Suits Me is a fee paying account and are very transparent regarding fees/charges which are explained in detail on our website and in our terms and conditions. It could be that you have chosen the wrong type of account for you, we have three options available. https://suitsmecard.com/pricing
If you would like to discuss your account or any specific charge, please email us at urgenthelp@suitsmecard.com and our team will gladly assist you.
Kind Regards, SM

Hi Anthony, great to hear you are happy with the service you receive from your local depot. Thanks for the 5* review. Have a lovely day and we look forward to seeing you again soon, Daniel.

Good Morning,

Thank you for your post.

We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.

EDIT: Thank you for your details. With Direct Save Telecom we do not carry out any credit checks. Our check is simply collecting the first invoice a week before the live date, charging from the date the service becomes active until the end of the following month. Where a direct debit rejects for the first invoice value, we then try to contact the customer to see if they wished to proceed.

The first invoice would have been explained both at the point of signing up (either online or over the phone) and on a welcome call. You received your welcome call on 14th May 2024. This call detailed all the next steps along with how much the first invoice was for, when it would be collected, router delivery etc. On the call you acknowledged all the information given to yourself.

Regarding today's call we have also listened to the call today and found the agent dealt with the call in a very courteous and professional manner.

We are more than happy to provide a copy of both the calls for your records. If you have any further questions or would like to discuss this further please contact us on 01923 709709 option 3.

Hi Anthony, thank you for the 5 stars! We really appreciate it. It is fantastic to hear that you received the order quickly and we hope you are enjoying your device. Many thanks, Tim

Good Afternoon, I am really sorry to hear of the issues you have experienced with your delivery, I will feed this back to the relevant department. If you would like to provide any further information please get in contact and quote your order number and the issue you have experienced and we will look into this further. I am very sorry for any inconvenience caused. Kind regards, Tazene

Hi Anthony,
I am sorry you were off gas supply due to a metering issue but pleased the engineer was able to rectify the problem and thankfully restore your supply.
Many Thanks for your feedback.
Kind Regards
Sam

Good afternoon, and thank you for your 5 star review. I am very pleased to hear you had a great overall experience with Toolstation. We always love to hear from our satisfied customers. Have a lovely day, kindest regards Brian.

Hey Anthony 👋🏼 So sorry to hear about the poor experience you've had with the team. :(
Please check https://virg.in/service to see if there's any network outages in the area.

Please get in touch using one of the following contact methods:

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
And we can help from there.

Kind regards,
Ilyas.