Utility Warehouse Reviews 

NOT SO GOOD AS GETTING TO TALK TO?
2H FIRST DAY, CALL ME UP TO SAY ALL DONE
LATER THAT DAY, WENT TO USE THE PHONE WAS DOWN AGAIN. TRIED TO PHONE 2H,
NEXT DAY, PHONE 2H BEFORE I SPOKE TO SOMEONE
NOT GOOD

Trust competent

Although I complained over 2 years ago you continued to over charge me on a commercial tariff. No one explained why it was so expensive. Then when I realised the issue was the commercial tariff you took 6 months and 5 calls to get it changed.

Advisor gave me good and profitable advice which was much appreciated.

Very helpful expert advice and service offered with courtesy

Full fibre upgrade

I am very happy with full fibre but the upgrade process was not straight forward. The upgrade could not be started as the installation company told me I should have been sent, by Utilities Warehouse, a Cat 6 ethernet cable. It was the twelfth instance of a missing cable that day!

since you updated my broadband to full fiber my internet stop working i had nothing working for about five days, after that you arrainged some engineers to came and repair the systams.

Utility Warehouse have been consistently good all the years I've been a customer.
I highly recommend them.

Helpful and knowledgeable response to my question. Hopefully it can be solved and I will have a fully working smart meter.

Great company

The lady listened to my query and gave me the information l was looking for. Very helpful and clear.

We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet connection. We phoned the help line, we where in the que for about 1 hour but when we connected to a gentleman he was able to fix the problem by sending an update for the router. Fire sticks working now. Good service.

The person I dealt with was exceptional.She could answer my query first time.

i always have good experience if i have to speak to a advisor i believe utility are very good with prices compaired to other companys

Great service and excellent Customer advising Solve my problem

On the whole they are very good. But do not like to be in a queue for 45mins. After getting through ok. But I fortunately I just couldn't understand the person on the line, I had to keep saying sorry can you repeat.

Poor customer service. Utility warehouse have continued to charge me out of contract fees for 4 months even though they are not providing me with internet service as I transferred to a different company in May. I called twice to dispute the payment and in my last call was told that they will refund me and that I will get an email confirmation of this. Nothing since then. No refund and they have continued to charge me. Daylight robbery. Will escalate this. Do. Not. Use. This. Company.

In the name of upgrade UW disconnected me from internet. it's been more than a week and I call almost every second day and always i wait on the phone more than an hour before i could speak to someone, last time i waited 2 hours on the phone on hold before i could speak to someone. I'm still without internet.

I am pleased to be able to pay for the energy that we use every month rather than a set amount of direct debit payment.