Fuse Energy Reviews 

Brett came and fitted me smart meters for gas and electric and he was very professional and polite, answered any questions I had with ease and spoke to me like a normal human which was nice. Put anything back if he got it out like my drawers he had to pull out due to needing to access my fuse box, rang me before he came to check the time was okay with me too.

That is very best chat function I’ve ever used. Its AI but so smart, clear, understands what is being asked and so quick. Well done Fuse. Thats how customer support should work.

Excellent very helpful

Well impressed with the customer service. I had 2 queries and I was connected immediately. All resolved. What a breath of fresh air to deal with a company who are there for their customers. Well done Fuse and your team.

Great service by Fuse energy and Kyle. Highly recommend

Great service and assistance received from Ashvin at fuse energy support in relation to the installation of an EV charging point at home

Touhid resolved my issue promptly - my previous supplier had not paid my refund after swapping to Fuse. Touhid raised a dispute to resolve the matter

I achieved the desired outcome and Quadri was as good as you can expect on a ‘Chat’. Prior to my switch to Fuse, I was with Octopus where customer service is possible person-to-person on a phone and you know that the person the other end is still there.

Richard Harris delivered great service. Very polite and helpful, thank you Richard.

Very helpful. Answer all my questions and information

Amazing employee, ready to help with everything. And also proper communication on timeline and will give you advise in case anything happens.

I am a new customer and following a successful meter installation I needed an in home display monitor. I rely on this to keep track of my electricity and gas usage. The part was sent very quickly and connected remotely. I couldn't have asked for better service. Thank you.

Touhid was extremely quick to provide me with the support I needed and even offered me options for future way he could help me should the first suggested approach not work.

The AI bot is also extremely good.

Uwais was on time to conduct the service. He is professional and explained what steps he will be doing before. After the service, he also conducted another checking to make sure everything works before he left. Appreciated for his help

Nice bloke. Got on with it. Good chat.

Gilbert A arrived promptly and got the job done in a friendly professional mannor.

Great service. Engineer called to say he’d be early. Polite and efficient, with little interruption.

Wajih, came this afternoon replaced the gas meter and explained the workings clearly. Hopefully now with FUSE things will be easier for me. Thank you Wajih.

Fuze energy came in cheaper than my previous supplier so I moved over. I then realised there was an issue with my gas meter. I booked for a afternoon slot and at 1pm Adam Cadd called me to say he was roughly an hour away. He turned up, fixed the issue and is a very nice chap. Can't fault my experience so far.