Tony Carter

I've been a UW customer for a while and have had no problems at all. The bundling of different services offered at a very competitive price makes things so much easier to handle. A simple single payment each month means that you don't need to study separate bills and worry that you are getting a good deal. The app or website is easy to use if you need to make any changes and your local agent is always ready to help and advise if you prefer to speak to somebody.

Although we thought we had ceased the service for our terminally ill 88 yr old father we were still getting chased for payments and the line still had dial tone 2 weeks later.
It is very hard to get through to Premier Talk unless you ring at 9am sharp. I needed to find out what was going on so tried to get through to an agent. The young lady in the call centre seemed unaware that we had agreed a figure to close the account in full and argued that we still owed money for a March bill even though we had settled the account on 24th April?
The conversation was very frustrating and after going around in circles for several minutes and refusing to pass me on to her manager, she said she would get somebody from the accounts department to ring me.
I was pleasantly surprised that the call came after just 5 minutes. I spoke to Mae who told me that the account had indeed been terminated and paid up in full, much to our relief.
She would also try to find out why it was taking so long for Openreach to cut off the dial tone on the line. She sent me a text to confirm we had settled the account in full and to ignore any future payment requests, and also said she would send a confirmation letter to the end user address.
I asked Mae to pass on my apologies to the agent I had spoken to earlier.
Maybe Premier Talk needs to give their call centre staff access to all of the customers records/conversations so they can see the whole picture allowing all of the staff across all departments to sing from the same hymn sheet?
Being chased for payments on an already closed account is the last thing families need at an emotional, trying time.
Mae has hopefully been able to help us and eased the stress just a little bit. Thank you Mae.

Tiahh was a very friendly young lady who sorted out our problem superbly. We even made a mistake when giving her the credit card details to make a payment but managed to speak to her later in the day to correct our mistake. She was still delightful to speak to after a long shift. An asset to the company for sure.

Mandy, my UW agent, was great and she explained everything well.
I was dreading the switchover because from past experience things rarely go smoothly.
UW kept me informed from their side but my old energy provider somehow disputed the electricity meter reading even though it's a smart meter and I also physically read the meter on the day! They somehow want to use a reading from the previous day? The irony is that my reading would actually benefit them slightly! Still waiting for them to sort it out on their side.
The Broadband switchover to full fibre went well as did the mobile SIM card changeover. I have already received the first of three "welcome gifts" on the cashback card which has been used at the pub to pay for a meal, and the ETF (Early Termination Fee) refund from my previous Broadband provider was simple to claim and hopefully that will go through with no problems and be added to my account in the coming days?
I've been a UW customer for a month now. It's so much easier to see everything in one place with just the one payment to make each month. Very happy.

Got what I wanted and no queue at the checkout. Steph was very polite. Service with a smile.

Service was excellent and delivery was prompt. . . Jacket fitted but is shorter than I was hoping, only reaching my waistline . . . another few inches would have been perfect . . .

Reported my flat tyre via the AA app. received text messages then a phone call so knew exactly how long I'd be waiting. Patrol turned up and quickly fitted my space saver spare to allow me to drive home.

Easy to use website. I got a competitive price for my house and contents insurance. Emails and SMS messages received instantly on completion.
My only complaint is that I never sign up for auto renewal of insurances, so it would be good if there was an option to "opt out" instead of having to go into the "My Aviva" website to do this later.

Friendly and polite staff. The eye test itself was explained during the stages of the test by a knowledgeable and delightful young lady who made me feel at ease during the process.

I placed an order on a Tuesday evening and it arrived on Thursday, much sooner than I expected. The price I paid was also very good compared to other outlets I'd checked out. All in all a very good service which I will definitely be using again in the future!