Suits Me Limited Reviews 21,271

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the customer service and the staff, finding them helpful, polite, and efficient. Many reviewers specifically mentioned individual staff members by name, praising their patience and ability to resolve issues quickly. Consumers appreciate the clear explanations and the friendly, caring attitude of the representatives. People also appreciate the service provided by the business. They highlight the ease of setting up an account and the smooth, stress-free processes. Some users mentioned the app, with mixed opinions; some find it customer-friendly, while others suggest there is room for improvement to compete with other e-banking platforms. A few reviewers reported difficulties contacting the company, citing long wait times, but these issues were generally resolved with a callback from the customer service team.

Based on these reviews

Rated 4 out of 5 stars

I love that this company is giving cash backs and the fact every time I refer someone to use suits me money would enter my account. Talking with Naomi she have helped me to understand this among other... See more

Company replied

Rated 4 out of 5 stars

I had such a great experience with Karina from Suitme’s customer care! She was incredibly helpful, patient, and genuinely kind throughout the entire process. Her professionalism and warm attitude made... See more

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Rated 4 out of 5 stars
Verified

Very poor customer service - firstly unavailable 24hours yet your account may get blocked outside working hours and you have to wait until Monday 9-5!, secondly every time you call you have to wait... See more

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Rated 4 out of 5 stars

Had an issue with my account and was contacted after requesting for a call back and the issue was resolved thanks to Mia

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Rated 5 out of 5 stars

call backs are getting faster but always nice and willing to help 5 star agent Musbau sorted everything out very quickly been with suits me couple of years and had no hassles what so ever any money pr... See more

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Rated 5 out of 5 stars

Online Bank... let's be clear about what Suits me is, the verification process is extremely secure, better than high street actual Banks.. that have less protection on there banking APPS... I am stayi... See more

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Rated 5 out of 5 stars

I recently ordered my Suits Me debit card, and the entire process was seamless and stress-free thanks to MARCHELA! From the moment I reached out, her customer service was spot on – friendly, efficient... See more

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Rated 5 out of 5 stars

Firstly, the customer service representative I spoke with, Aasmi was really helpful, polite, patient and sweet. The exchange was seamless and straightforward. I got my problem sorted out immediately.... See more

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Rated 5 out of 5 stars

Naomi= beautifully well spoken!concise. collective;patient although I was abrupt;truly a pleasureable experience.with so much slang today it was a refreshing experience, good on the ears and heart 11-... See more

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Rated 5 out of 5 stars

I was So happy about the customer service officer I received from name Abubakar given to me very supportive he was able to solve my issues on my ATM card to be you as a contractless he was proactive... See more

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Rated 5 out of 5 stars

Suit me banking app is a pleasant and customer friendly bank app. The phrase title “suit me” actually shows its 100% customer friendly bank app suitable and committed to the satisfaction of... See more

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Rated 5 out of 5 stars

Great customer service and user benefits. They are on the ball with keeping users updated with any news and they prioritise user safety and user experience. Caitlin from their customer service... See more

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Rated 5 out of 5 stars

Had a problem yesterday trying to contact the company and sent an email expressing my disappointment ..This morning I received a phone call from Caitlin a very pleasant and friendly lady apologising... See more

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Rated 5 out of 5 stars

spoke with mehak who helped me get into my suits me account and proceeded to add a note onto the system about a transfer im about to make into the account from my revolut that is scheduled to close to... See more

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Rated 5 out of 5 stars

Received a phone call from Naomi from Customer Care, she was very helpful, gentle and give me a lot of useful informations. Thanks to Naomi and Suits Me Bank.

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Rated 5 out of 5 stars

Celestina was patient ,helpful and has great marketing skills because l ended up having the Right kind of Account which l had always wished l had but did not know if you had. I also had problems with... See more

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Rated 5 out of 5 stars

Within minutes after sending an email with the required info, Zirwa change my details so that I can activate my card. This was after hours on a Saturday afternoon. Excellence customer service.

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Rated 5 out of 5 stars

Sorry this review is coming late due to issues I had with my phone. The contact I had with Laurette from the outreach team was memorable. I consider her a great asset to your team and compa... See more

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Rated 5 out of 5 stars

I had changed my telephone number and could not access my Suits Me account. I called them and spoke to Celestina, a very nice and very efficient lady, she guided me through the whole process and got m... See more

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Rated 5 out of 5 stars

I requested a phone call to change some personal details on my account, as I was unable to access my account online until the details were changed. I received a phone call from Emmanuel. He was most h... See more

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Rated 5 out of 5 stars

I had a great experience with Suits Me! The service was smooth and everything was clearly explained. A special thanks to Caitlin for taking the time to call me and answer all my questions — she was su... See more

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Rated 5 out of 5 stars

Mehak was excellent didn’t take long as I said people normally put me on hold and say they’ll be a couple minutes. Got to the problem quickly and explained it throughly, very polite and helpful. Thank... See more

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Rated 5 out of 5 stars

The fact is that everyone chooses the big companies today over the small companies and this is not healthy because of the result of centralization today, it's the biggest threat to humanity today, I... See more

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Rated 5 out of 5 stars

Even though I had a long wait in the phone queue the operator helped me very much by ringing me back to solve my problem of which was solved as requested thankyou 🙏

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Rated 5 out of 5 stars

Zirwa was excellent in getting my phone number changed which stopped me logging in and getting me a new card. 10/10 service thank you!!!

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Rated 5 out of 5 stars

OMG!Today i had to order a new card and as a new customer to suits me, KARINA swiftly helped me with other enquiries I had and made it such a memorable experience

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Rated 5 out of 5 stars

Very quick and easy to set up an account! Naomi from the customer service team was so lovely and helpful, and gave very useful information about the account itself and the benefits it has!

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Rated 5 out of 5 stars

I am very with Marchela , she explained me everything about all the benefits that I have with Suitme ,, and help me how to use Suitme card . Thank you very Much for Her help🙏🙏

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Rated 5 out of 5 stars

Naomi was very helpful and friendly she covered all my needs fantastic servers 😁 very polite and considerate I must say very professional in every aspect thank you 🙏

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Rated 5 out of 5 stars

Great Experience with Suits Me. Marchela was very helpful in resolving my concerns. Highly recommend Suits Me.

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Rated 5 out of 5 stars

Naomi was really polite and helpful. Very knowledgable in regards to the services offered on my account.

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Rated 5 out of 5 stars

MARCHELA Was very nice and help me understand the app she was very polite and patient and made my experience go smooth and easy she’s the best

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Rated 5 out of 5 stars
Verified

I have had a very positive experience using this company’s account and services. The platform is reliable, easy to navigate, and provides exactly what it promises. Communication has been prompt and... See more

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Rated 5 out of 5 stars
Verified

Ease of application. It was so easy to apply and get my card. The best thing was I could start using my account as soon as I was accepted to open an account.

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Rated 5 out of 5 stars

Thanks for helping me and giving me advice Naomi I will start using the card more often now.

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Rated 4 out of 5 stars

I haven't encountered any financial problems since I started doing business with them. They are reliable and consistent.

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Rated 5 out of 5 stars

Karina was lovely on the phone , Very helpful and gave me all the assistance I required, Her Voice and chat came across as Very friendly and caring

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Rated 5 out of 5 stars

Very pleased to my enquiry and immediate response My problem was professionally sorted out and thanks for your kindness and politeness

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Rated 5 out of 5 stars

Great customer service and assistance from Belgrace solving all my doubts and issue, guiding me through the process and being really nice, I'm super grateful

Company replied

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Company details

  1. #138 of 168 best companies in Non-bank financial service
  2. #81 of 131 best companies in Alternative Financial Services
  3. #33 of 49 best companies in Bank
  4. #14 of 21 best companies in Card processing service
  5. #84 of 114 best companies in Financial Institution
  6. #43 of 68 best companies in Payment service

Written by the company

Hello and welcome to Suits Me. We invite you to open a personal account to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account loaded with extra’s. Suits Me accounts are the hassle-free alternative to a high street bank account. Whatever your situation we’ve got you: • Bad Credit • New to the UK • No verified 3 months proof of address • We accept Photo ID or alternatives • Simply want a secondary account for budgeting (and cashback benefits!) You can open an account in minutes with no credit checks and over 90% of applications have instant accounts. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account. -Suits Me offers three account types to make sure we cater for the varying needs of our customers. -Essential is our pay as you go card. An instant account to give you flexibility and control when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential. -Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium. -Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement. Features of All Accounts: -Instant online account with UK sort code and account number -Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail) -Faster payments – sent within 2 hours. It really is fast! -Set up Direct Debits and Standing orders for bills and rent -Set up recurring Payments via your Debit Card -Cash top ups at any PayPal or Post Office processed in minutes. -PayPal integration -Google Pay -Apple Pay (Coming soon) -Instant notifications when you use your account -Add new Payee’s in seconds -Freeze cards – you can instantly lock your card if lost or stolen -No Minimum Load amounts -Upgrade or downgrade your account anytime -Access and download statements to track your spending Benefits of your Account: -Unlimited Cashback on card purchases with selected retailers, up to 15% cashback -Award winning multi-lingual customer care with your own personal account manager -Welcome call to introduce you to our services and make sure you get the most out of our products -Virtual branch service if you want face to face contact -Monthly cash competitions to take part in.

Suits Me

Written by the company

Features
Open a UK current account today in less than 10 minutes with no national insurance or credit checks and gain instant access to your online and mobile banking app to start managing your money. Once your account is open, you will receive your contactless Mastercard debit card within 3 – 5 working days. Suits Me is an award winning, hassle-free alternative to traditional high street banking, offering a complete personal account solution for anyone currently residing in the UK.
Features
- UK Current Account - Contactless Mastercard Debit Card - Online Banking - FREE Mobile Banking App - Cashback Rewards
We're committed to our customers!
Customer Care We speak your language. We pride ourselves on our efficient, multilingual customer care team who are available 5 days a week Monday - Friday 9am-8pm (closed on public holidays). Email: hello@suitsmecard.com Phone: 03330 151 858 Live Chat: suitsmecard.com (Positioned bottom right on our website)

Contact info

4.2

Great

TrustScore 4 out of 5

21K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Mehak was helpful

Mehak was helpful. She looked into the issue regarding non receipt of OTP codes, and has referred the matter to her IT team.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Nice customer service support

Very helpful staff and quick response and issue resolved

30 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello, thank you very much for this 5 star review! We are very pleased to hear you are happy and your issue is resolved. We are glad to have you as part of our community. Don't hesitate to reach out if you need anything further! Thanks, SM.

Rated 5 out of 5 stars

Mataish was able to simplify my queries…

Mataish was able to simplify my queries . Very satisfactory

30 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello, thank you for your lovely feedback! We’re really glad to hear that Mataish was able to assist you so well. It’s wonderful having you as part of the Suits Me community! Cheers, SM

Rated 5 out of 5 stars

Wonderful and reassuring conversations…

Wonderful and reassuring conversations during a hard time

30 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi there, thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with our team and that you felt well supported throughout. Providing helpful, friendly, and professional service is always our top priority, and it’s wonderful to know that we achieved that for you. We truly appreciate your kind words and are so glad to have you as part of the Suits Me community.

Rated 1 out of 5 stars

Zent ri coups aided in the…

Zent ri coups aided in the process of getting my money back.

30 September 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Sarah, we’re sorry to see that you’ve had a negative experience. If you need further assistance, please contact us at urgenthelp@suitsmecard.com
, and our team will be happy to help. Kind regards, SM

Rated 5 out of 5 stars

I spoke with Mehak today

I spoke with Mehak today, she was excellent and sorted out my query very quickly and also gave me some information to remember for the future.

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Nicola, thank you for taking the time to share your feedback with us! We’re glad to hear that Mehak provided excellent support and helped resolve your query so efficiently. We really appreciate your kind words and love having you as part of the Suits Me community! Cheers, SM

Rated 5 out of 5 stars

Naomi

Naomi

was so helpful solving the problems i was having log in online absolute star she was

27 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Scott, thank you for your kind words! We’re delighted to hear that Naomi was so helpful in solving your login issue — she truly is a star! Thank you for being part of the Suits Me community. Cheers, SM

Rated 1 out of 5 stars

NOT WORTH IT

Disgraceful company, took all my personal details, opened my account they even sent me a debit card, then closed my account and locked me out of the app without a prior reason.

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Dhillon, we’re sorry to hear about your experience. Please be assured that Suits Me is a regulated payment solution provider, and we would never take anyone’s details simply to open an account. All accounts are opened using the information provided during the application process. We would like to mention that accounts are never closed for no reason — any closures are carried out in line with our Terms & Conditions and the industry regulations we must follow. Kind regards, SM

Rated 5 out of 5 stars

Asmmi was brilliant very helpful and…

Asmmi was brilliant very helpful and polite

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello, thank you for your lovely feedback! We’re so glad to hear that Aasmi was brilliant, helpful, and polite. Thank you for choosing Suits Me! Cheers, SM

Rated 5 out of 5 stars

Niome was very helpful

Niome was very helpful and informative

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello David, thank you for your kind words! We're delighted to hear that Naomi was helpful and informative. It’s wonderful having you as part of the Suits Me community, and we truly appreciate your support. Cheers, SM

Rated 5 out of 5 stars

Naomi was good and knowledgeable

Naomi was good and knowledgeable

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi there, that’s such a lovely message - thank you! We’re thrilled to hear you had a great experience with Naomi. They’ll be so pleased to hear your feedback. Thanks for being part of the Suits Me community and we hope you remain a customer with us for many years to come!

Rated 5 out of 5 stars

Mrs Mehak

Mrs Mehak, I need to thank you for your help it’s very much appreciated thank you so much

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi there, thank you so much for taking the time to share your experience with us. We’re delighted to hear that Mehak was able to provide you with such helpful and professional support. We’re incredibly proud of the dedication our team brings to every interaction, and it’s wonderful to know that Mehak made such a positive impression. We truly appreciate your kind words and your continued support as part of the Suits Me community.

Rated 1 out of 5 stars

Awful awful awful

Awful awful awful! ive been trying to contact customer services for 2 weeks now, still nothing, im just left on live chat with no responses, spent 1 hour and 24 minutes one day and just gave up, ive been in shops and my card is blocked, for no reason, leaving me looking like an idiot, couldnt do my shopping, there is a fee of 1.50 to withdraw and about 2 quid to transfer, absolutly ridiculous, and im on the phone again noe, over an hour wait time

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi there, we are very sorry to hear about the inconveniences you have experienced with us so far. I can assure you are dedicated Customer Care Team are doing all they can to help our customers as quickly and efficiently as possible, but we have had a longer wait time than normal this week, which we appreciate can be frustrating.

Regarding the card issue, we are unable to locate your account from this review so we have requested some information from you in order to help you further.

It does also seem, based on your words in this review, that you are registered to our pay as you go plan. This can become the most expensive plan with regular use but all the fees/charges are made clear, we ask you to agree to them when applying. If you could provide the details we have requested, we will make sure to discuss this with you on the phone. Thanks, SM.

Rated 5 out of 5 stars

Important know money for people

Mi experience very well I’m team worker

28 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi there, thank you very much for this 5 star review! We are very pleased to hear you are happy, and we are glad to have you as part of our community. Don't hesitate to reach out if you need anything further! Thanks, SM.

Rated 5 out of 5 stars

Good incentives offered and great…

Good incentives offered and great customer service.

Thanks again yo Naomi for contacting me and reminding me that you can teach an old dog new tricks.

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hi Martin, we are very grateful that you joined our Suits Me Community and really value your custom. Glad you are in the know about our fab offers, we love to give back! We will be sure to pass on your thanks to Naomi, she will be happy that you are happy! Have a great day and thanks again for choosing Suits Me.

Rated 5 out of 5 stars

Graham clark

Suit me customer care. It's very good for dealing with complaints. And the fraud apartment, very good for dealing with the the stuff. What's what what happens on people's accounts? And I'm really happy I'm really, I'm, I'm really happy it is. It's got i'm i'm happy with the service now and i'm very good and i'm very and I would recommend friends and families to suit me custom

29 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Graham, We’re really glad to hear you’re happy with the service and that our Customer Care and Fraud teams provided you with the 5 star service you deserve. Thank you for your custom and for recommending us — it’s wonderful having you as part of the Suits Me community, and we truly appreciate your support! Cheers, SM

Rated 5 out of 5 stars

Opening account was very easy took 5…

Opening account was very easy took 5 mins
Excellent service

23 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Shaheen, that’s great to hear! We’re glad you found the account opening process quick and easy! Thank you for choosing us! Cheers, SM

Rated 5 out of 5 stars

Yordanka Rang me straight away when I…

Yordanka Rang me straight away when I asked for a call back, was very friendly and helpful and put my mind at rest, thank you

28 October 2025
Unprompted review
Suits Me Limited logo

Reply from Suits Me Limited

Hello Michelle, thank you for your lovely feedback! We’re pleased to hear that Yordanka was friendly, helpful, and able to put your mind at ease so quickly. We’ll make sure your kind words are passed on to her. Cheers, SM

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