Monese logo
Visit website

Monese Reviews 

53,281
•
TrustScore 4.5 out of 5

4.3

Financial Institution
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its exceptional ease of use, clean layout, and straightforward navigation, making everyday banking simpler. Many people appreciate the quick and convenient transfers, alongside the reliable and dependable service that has improved over time. Reviewers often highlight how the service makes managing finances easier, offering a modern banking solution that has earned their trust. However, some customers also noted concerns regarding various charges and fees, particularly for transferring money in or out of their accounts, which they found to be excessive. A few other people also felt that transfers were not always instant, sometimes taking days for funds to arrive, which caused inconvenience for managing bills.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use, quick transfers, and... See more

Payment

Clients share ambiguous opinions on payment, with many expressing significant frustration regarding... See more

Service

Reviewers highlight positive aspects of service, with many finding the app and overall service to be... See more

Application

People report positive experiences with the app, often praising its ease of use, clean layout, and overall... See more

Price

Customers had negative experiences with price, expressing significant dissatisfaction with various charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use app, quick & convenient transfers, however the charges to transfer money out and other charges can eat into your funds especially when there's not much money in the account, that's the re... See more

Company replied

Rated 4 out of 5 stars

"Monese used to be a great alternative, but now it’s just a money grab. They have monetized literally every single basic feature, including a £1 fee just for receiving a standard bank transfer (top-up... See more

Company replied

Rated 4 out of 5 stars

This company makes my life easier. It helped me a lot by having an IBAN, to receive and to spen in euro. I will change it to 5 star if I receive my physical card. It's already been 2 weeks and 2 days... See more

Company replied

Rated 4 out of 5 stars

Not bad but still a lot to work , to many restricted thinks to pay ,i try to send mony in ukraine en it not alowed

Company replied

Company details

  1. #79 of 108 best companies in Financial Institution

About Monese

Written by the company

We make it easy to manage your money – wherever you are in the world. We create financial freedom for all of us that live, work, travel, study or send money abroad.

Get it on Google Play

The peace-of-mind money app

Written by the company

We make global local
We've got accounts in GBP, EUR or RON that let you receive your salary, spend like a local, withdraw money from any ATM, and send, request and receive money locally and internationally in 19 currencies.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

53k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(53,281)

5,940 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rubbish from the jump

Rubbish from the jump. Their ID process failed for no reason, no explanation, no attempt to resolve it, just “go away”. Never had this issue with any other bank. If this is how they treat people at the very start, imagine what happens when you actually need help. Shoddy, dismissive, and absolutely not worth the risk. Glad I found out early how useless they are. Avoid.

20 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look