En inglés? Puedo hablar/escribir español - pero soy irlandes - mejor en irlandes o ingles!!!!! Anyway - your account is superb - as an Irish person who lives in Spain your account is ideal. I want Met... See more
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See what reviewers are saying
I love it that i can have a debit card for some international transactions. I also love it that i can budget my income and outgoings easier because i have my main account and the N26 account. I am sev... See more
The App and financial services are very good. However a minor problem is renewing my ID. First I was reminded every day that I had to renew it. I could not because we were waiting for our new ID's... See more
Company replied
N26 is very similar to Revolut, and I love Revolut. I’m so happy that people are building fully online banks with great services. If you want to move to or work in Germany, you should definitely get a... See more
Company replied
Company details
Written by the company
N26 exists to make your life easier. Stay on top of your finances and make the most of your money with real-time banking and innovative features—all with just a few taps on your smartphone. Open your bank account in less than 8 minutes! Easy, secure, 100% mobile.
Contact info
Voltairestraße 8,, 10179, Berlin, Germany
- +49 30 364 286 880
- support@n26.com
- n26.com
4.1
Great
42k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payments not working
Many payments are blocked with no reason, just saying "technical issue" and not only scheduled accounts but also online ones. That's the main purpose of a bank and it fails. The rest is not too bad bit there's many better options.
21 July 2026
Unprompted review
I am very happy with your services
I love it that i can have a debit card for some international transactions. I also love it that i can budget my income and outgoings easier because i have my main account and the N26 account. I am several years now a member and i love how easy it is to transfer funds and make payments online and with my N26 debit cards
21 July 2026
Unprompted review
Very effective internet bank
Very effective internet bank. Yiu can pay easily by direct money transfer to wise and the like or by debit card
21 July 2026
Unprompted review
Good app and good product portfolio
21 July 2026
Unprompted review
Reply from N26
Hi there, thank you for sharing your recommendation. Have a great day! Best regards, Ben your n26 support
I love N26
N26 is very similar to Revolut, and I love Revolut. I’m so happy that people are building fully online banks with great services. If you want to move to or work in Germany, you should definitely get an N26 account.
21 July 2026
Unprompted review
Reply from N26
Hi there, thank you for taking the time to share your tip for people moving to Germany. We love to hear from our happy customers. Best regards, Ben, your N26 support
I have been trying to get a card sent…
I have been trying to get a card sent to me while I am travelling. I have paid for it. They have sent it to the wrong address TWICE. I haven't been able to get cash for weeks and I am travelling alone. I have spent of 6 hours trying to chat with the in thief pathetic app. Completely incompetent. DO NOT USE THIS BANK!! Terrible customer service
20 July 2026
Unprompted review
Almost 5 years now never had a problem.
Almost 5 years now never had a problem.
20 July 2026
Unprompted review
Reply from N26
Hi there, thank you for your custom over the past five years. We will speak again in another five great years! Best regards, Ben, your N26 support
Best banking apps
Easy to use, very transparent application, fast operation and fast transaction
20 July 2026
Unprompted review
Reply from N26
Hi there, thank you for taking the time to share your review. We're glad to hear you have found the app fast and easy to use. Best regards, Ben, your N26 support
14 days and international transfer…
14 days and international transfer still not received. While you have to talk to AI telling you it the other bank's fault even after you validated that its not.
6 July 2026
Unprompted review
Reply from N26
Hey Kerron,
Thank you for sharing your feedback with us. We are truly sorry to hear about the difficulties you are experiencing with receiving an international transfer.
To help clear things up, N26 accounts can receive both SEPA and SWIFT transfers, but they must be sent in Euros.
Because we do not perform currency conversion for incoming payments on our side, any transfer sent in a different currency will fail or be rejected.
We are unable to track transfers before they reach our system, but we recommend checking the following details with the sender:
- The Currency: Ensure the transfer was executed in Euros.
- The Name: The recipient's name must match the N26 account holder's full legal name exactly.
- The Account Type: If you use an N26 Business account, transfers can only be accepted under your official full name, not a company name.
If all the details are completely accurate and the funds still have not arrived, the sender will need to contact their bank directly to initiate a formal payment investigation.
For a complete breakdown of why transactions might be delayed or returned, please review our guide on the N26 Support Center: http://support.n26.com/en-eu/payments-transfers-and-withdrawals/transfers/why-did-my-sepa-transfer-fail
Best regards,
Bella - N26 Support Team
Compared to rival companies
Compared to rival companies, they provide an average service.
20 July 2026
Unprompted review
Reply from N26
Hey Soroush,
Thanks for your feedback.
We're always looking to improve the experience for our customers and we'd be happy to know what you'd like us to offer in the future.
Feel free to send your suggestions directly from the app by tapping on your initials / photo in the top right corner of Home - Help and feedback — Share your ideas.
Best regards,
Bella - N26 Support Team
Reply from N26
Hola, Scarleth:
Si necesitas cualquier tipo de asistencia, contáctanos mediante el chat dentro de la app desde el menú de tus Iniciales > Centro de ayuda > Chat. SI no tienes acceso a la app, puedes abrir un chat de visitante: https://support.n26.com/es-es/chat
Un saludo.
Julián, N26.
Financial services OK, but ...
The App and financial services are very good. However a minor problem is renewing my ID. First I was reminded every day that I had to renew it. I could not because we were waiting for our new ID's to be delivered.
Once delivered I immediately updated the ID and I received a message that it was received and that they are reviewing the ID.
Well, now I receive every day the message that they are reviewing the info. Now already 3 weeks.
The support robot is also not very useful. Speaks nonsense so I will wait longer or forever?
Minor issue but annoying.
2 July 2026
Unprompted review
Reply from N26
Hi there,
Thank you for reaching out and providing your feedback. We're glad to hear that you have found the app and services to be good. We're sorry to hear that you have had a recurring issue in the app with updating your ID. I have the issue to be looked into. In the meantime if you have a subscription account you can also call customer services with priority to skip the chat bot and speak to an agent straight away. You can find all of your contact options in the same support section of the app. Best regards, Ben, your N26 support
Exceeded expectations
A smooth on boarding process. A superb app. No complaints whatever.
20 July 2026
Unprompted review
Excellent bank with lots of features
Excellent bank with lots of features! I trust them completely! Never had an issue. Highly recommended!
19 July 2026
Unprompted review
Reply from N26
Hi there, thank you for taking the time to share your recommendation. We are glad to hear that you are making the most of your account with us! Best regards, Ben, your N26 support
Everything works smoothly and as it…
Everything works smoothly and as it should.
16 July 2026
Unprompted review
Reply from N26
Hi there, thank you for taking the time to share your review. We are glad to hear that you have found our app reliable and easy to use. Best regards, Ben, your N26 support
En inglés
En inglés? Puedo hablar/escribir español - pero soy irlandes - mejor en irlandes o ingles!!!!! Anyway - your account is superb - as an Irish person who lives in Spain your account is ideal. I want Metal - I am retired - I think you could offer me a better deal as I only travel very little. Thanks for great banking.
18 July 2026
Unprompted review
Reply from N26
Hey Brian.
Thank you for your time to share your review and your kind words! We wish you a great day!
Best Regards,
Leon - Your N26 Support Team
Reply from N26
Hello Muhammed. We are sorry to hear about this.
If you feel unsatisfied with our support, please feel free to file a formal complaint, by following the steps mentioned here: https://support.n26.com/en-eu/account-and-personal-details/miscellaneous/how-to-file-a-complaint
The relevant department will check your case further.
Best Regards,
Leon - Your N26 Support Team
I really enjoy managing my money via…
I really enjoy managing my money via your bank!
18 July 2026
Unprompted review
Reply from N26
Hello Leonidas.
Thank you for your time to share your review and your kind words! We wish you a great day!
Best Regards,
Leon - Your N26 Support Team
Weri bed communication if ther is a…
Weri bed communication if ther is a problem , talking to a ai robot not good
14 July 2026
Unprompted review
Reply from N26
Hello Davor. Thank you for your review.
If you need assistance, please feel free to contact us with a chat and we'd be glad to check your case further.
After a few questions from our chat bot, you can request to speak with a human specialist, if your issue is not resolved. Then the specialist will join your chat and you will continue the conversation with them.
You can open your chat from here: https://support.n26.com/en-eu/app-and-features/app/how-to-contact-n26
Best Regards,
Leon - Your N26 Support Team
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