I have been using TransferWise to send currencies since 2011. Even when I’ve made careless mistakes, their efficient customer service team has remained friendly. I didn’t hesitate to open a borderless... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with Wise for 7 years and they always exceeded any expectation. The application works well, it's simple and fees are clear and hard to beat for the service you get. Customer support is g... See more
Company replied
I use several services, particularly when travelling abroad. and wise is by far the best one. It’s an amazing service all round and it has saved me a significant amount of money. What I’m even more im... See more
Company replied
Despite some initial challenges trying to connect to a Canadian credit union, once that was done the user experience with Wise has been great. The funds arrive very quickly, the fees are very reasonab... See more
Company replied
Company details
About Wise
Written by the company
Contact info
1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom
- wise.com
4.3
Excellent
305k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fastest and best
Fastest and best. It’s take few seconds to arrive at the destination.
5 November 2026
A bunch of incapable staff can only…
A bunch of incapable staff can only bring down customer experience. My account has been deactivated due to address change. I have uploaded the requested document, worked with three agents, exchanged several emails, sent document through email and one agent also uploaded the document himself, yet they cant activate my account over weeks and each one keep saying we have escalated it will take "another" one day. Disgusting.
5 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Super unhappy
Super unhappy, because transfer doesn't work and the account is frustrated
5 November 2026
Reply from Wise
Hi Christian,
We are truly sorry to hear about your frustration with the transfer and your account. Failed transfers can happen due to routine security reviews, bank clearing issues, or payment method limits.
We want to investigate what went wrong and help you sort this out. Please send a direct message on X, Instagram, or Facebook with your details.
Wise
Easy and fast.
5 November 2026
Reply from Wise
Hey Osmar,
Quick and easy transfers are the cornerstone of our mission 🧱 It's awesome hearing that we've been right on point with our services for you.
Thanks for taking the time to leave us a review!
Wise
Easy
Super easy to transfer money. I use it as my travel card. Saves me on international bank fees.
4 November 2026
Reply from Wise
Hi Rhonda,
Dodging hefty bank charges while exploring new destinations is exactly what our card is built for!
We're glad to hear how smoothly your transactions run while you're on the road, and our team wishes you safe travels wherever you head next.
Wise
For me
For me, it's a hassle to transfer money to my Wise account—I have to create a request first. And if it doesn't work, then I end up paying the fees—an absolute no-go!
5 November 2026
Reply from Wise
Hi Manuela,
We completely understand the frustration, funding your account should be fast and predictable, and you should never be charged for an incomplete transfer.
You actually don't need to manually create an in app request every time. If you have your Wise local account details (such as your account number or IBAN), you can save Wise as a regular payee directly in your banking app. As for fees: Wise does not charge fees if an incoming bank transfer fails or is canceled before funds arrive. However, some external banks charge their own wire or intermediary processing fees.
We're happy to help. Please reach out to us here: https://wi.se/help or DM us on social media.
Wise
Reply from Wise
We're so glad to know you've been enjoying Wise. If you ever need us you can contact our support through here: https://wi.se/help or on social media
Wise
Cancel your WISE card now. They control your money and what you can and cannot pay with it.s…
Left with no accommodation and no help from WISE.
I do not understand the rating for this organisation. Their customer service is appalling. Some of them cannot even put a sentence together.
I am a long term Wise customer. I tried to pay for a hotel tonight. I logged in, with my password. I did the second verification process. Then i completed my payment for accommodation. It required me to confirm via my Wise account that the payment was correct and to authorise it. I did that. Wise then required me to enter my password again. I did that. Then went back to the hotel payment portal and I got a notification that the payment was denied. I went back to my Wise account and got the ludicrous message that they had denied the payment because they were not sure I had made it and to try again tomorrow. But I need the payment now, WISE, not tomorrow. So then I spoke to a bunch of incompetent WISE customer service incompetents who advised me what I had told them 5 times over, that the payment had been declined because they were not sure it was me who paid it. I asked to speak to a manager. A manager will call me back in 2 days time. But, WISE, I will lose my booking. And their simple, arrogant response was to use another payment method. I have now tried multiple times - hours later, tomorrow. Every time WISE has denied the payment because they are not sure it is me.
So folks, cancel WISE, get a new card. They cannot be relied on, THIS IS NOT WHAT YOU NEED WHEN YOU ARE TRAVELLING. YOU COULD BE ENDANGERED BECASUE YOU HAVE NO ACCESS TO YOUR MONEY AND CANNOT PAY FOR THE THINGS THAT KEEP YOU SAFE WHEN TRAVELLING.
5 November 2026
Unprompted review
Low fees and very quick transactions
12 September 2026
Reply from Wise
Hey Josef,
Thanks so much for leaving us a 5-star review! We’re thrilled to hear that your transfers have been fast and low-cost. We really appreciate you taking the time to share your experience 💚
Wise
Reply from Wise
Hi Natalia,
Starting off on a high note is exactly what we aim for!
We're really glad your initial experience has been seamless, and our team is ready to keep that momentum going every time you move money 💸
Wise
transfer took longer than expected with…
transfer took longer than expected with the sending time changed few times.
2 November 2026
Reply from Wise
Hi Eduard,
Seeing the estimated arrival update multiple times is certainly not ideal when you expect prompt delivery, and we understand why that caused some uncertainty.
Arrival estimates dynamically adjust in real time whenever banking partners take longer to clear transactions or when compliance reviews happen. You can read more here: https://wi.se/whymytransferistakinglonger
You can connect with our team through https://wi.se/help whenever you need clarity on how a specific transfer is progressing!
Wise
Reply from Wise
Hey there,
Three words that capture the exact mission we pour our energy into every single day. Moving money across borders should never feel like a chore or hit you with sneaky costs. We design every feature so you can breeze through each step effortlessly, all while securing real mid-market exchange rates and transparent fees! Can't wait to power your upcoming transactions with that exact same breezy simplicity💚
Wise
The best borderless account anywhere
The best borderless account anywhere. The App and Website are so easy to use. The fees are absolutely minimal and it’s fast, fast, fast. When I transfer money from my main UK account, I get a notification from Wise that I have the money, before I get one from my bank to say it’s gone! Also great notifying of upcoming payments to ensure I have money in the account. I’ve used it lots when travelling abroad to create an account in that currency to spend in that country. Only very minor negatives are only around £200 a month free cash withdrawal (and you’re always going to be charged by the ATM) and you can’t pay in cash or cheques but that’s totally understandable.
5 November 2026
Reply from Wise
Hi Mark,
Beating your own bank to the punch on notifications is the kind of swiftness we love delivering!
Knowing that setting up local balances makes your travels simpler proves our global features are doing their job.
While cash and cheque deposits aren't part of how our digital setup works, we appreciate your clear understanding of those trade-offs.
Safe travels on your future adventures abroad!
Wise
Wise is a good platform
Wise is a good platform; transactions are fast, and it is easy to use.
3 November 2026
Reply from Wise
Hey there,
Knowing you find our platform dependable, swift, and uncomplicated brings genuine pride to our crew! Creating a financial service that removes friction while delivering peace of mind motivates everyone here each day. We work continuously so people always experience smooth transfers paired with total clarity. We truly value your support and look forward to being your dependable transfer companion💚
Wise
Reply from Wise
Hey there,
Short reviews packing this much punch put an extra bounce in our step! The product team works tirelessly to ensure moving currencies is as sleek and intuitive as possible. Knowing the experience clicks so well on your side keeps team spirits high. Count on Wise to deliver that seamless rhythm with each upcoming transfer💚
Wise
Easy to use
Easy to use! Keeps the application secure and up to date! Definitely would recommend it!
5 November 2025
Reply from Wise
Hi Antal,
Peace of mind is everything when it comes to international finances. Knowing that our focus on safety, security, and frequent app improvements gives you complete confidence means the world to our team. We truly appreciate your glowing recommendation!
Wise
Reply from Wise
Hey Piero,
Thanks so much for your feedback! We're happy that you're happy with Wise 💚 This means a lot to us and we're glad to have you.
Wise
Reply from Wise
Hi Diego,
We always want to make sure that we fix any issues you’re experiencing as quickly and effectively as possible.
We’re sorry to hear that your experience with our support team hasn’t been ideal. We’d love it if you could get back in touch at https://wi.se/help or via DM on social media. We’ll happily take another look at your case.
Wise
I'm in Ukraine and service is a life…
I'm in Ukraine and service is a life saver. Please consider to prolong your work for my country
5 November 2026
Reply from Wise
Hey there,
This message resonates deeply across our entire organization. Supporting individuals alongside families in Ukraine through transparent, low-cost international transfers is a responsibility taken with absolute dedication! Please be reassured that keeping pathways open to send, receive, or hold money safely remains an ongoing priority. Thank you for placing trust in Wise, as we stand proud continuing this support for your community💚
Wise
Been sending justification for ages and…
Been sending justification for ages and my account is still blocked
18 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.