My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
- #31 of 43 best companies in Energy supplier
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
113k reviews
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What an excellent customer experience I…
What an excellent customer experience I had with Ndabe! He went above and beyond, cheerful and smiling all through what I call an ordeal moment when you move in a property with debt on the meter and no power. He managed to get me back on the grid in a matter of munites, wiped off the debt, and when emails wouldn't be so reliable, he found out ways to help, calling me again and ensuring I have got electricity and signing me up. Bear in mind, it wasn't even his department that deals with this, on a Sunday my bro was just an angel. This is what we called cs at its best! He's the finest of agents I have had the pleasure of talking to. Relatable, non-judgemental and readily available to help. Utilita is blessed to have you working for them. He might be the reason I'm staying on with the provider. Ndabe, keep shinning bro, God bless you tremendously and keep on being a blessing especially with your infectious cheerful smile. You can feel/sense that he really cares.
6 September 2026
Unprompted review
Reply from Utilita
Hi Oluwatobi
We are incredibly grateful for your wonderful feedback and are so happy to hear about the exceptional experience you had. It truly brightens our day to know that Ndabe made such a significant positive impact during a challenging time. We always strive to provide outstanding support, and it's fantastic to see that our efforts resonated with you. We deeply appreciate you sharing your story and highlighting the dedication and helpfulness you received. We are committed to ensuring all our customers feel supported and valued, and your review reinforces the importance of our team's commitment to going above and beyond. Thank you for your kind words.
Jacob
Great service
Offers great support to customers and are always happy to help with your queries highly rated
2 September 2026
Reply from Utilita
Hi Donna
We're so pleased to hear that our team offers great support and is always happy to help with your queries. Thank you for your wonderful feedback!
Jacob
Terrible service,smart meter hasn’t…
Terrible service,smart meter hasn’t worked for 2 years,they can’t fix it,I’ve had 2 lots of engineers here and still nothing,heard nothing from them about what they are going to do,been on live chat to them yet again about it,no help whatsoever!
5 September 2026
Unprompted review
Reply from Utilita
Hi Sean,
Thank you so much for speaking with me this morning, outlining in more detail the issues you have been experiencing with your gas meter.
As confirmed on the call the gas meter communications have dropped, which does seem to be a distance issue, which previous engineers have established communications but this has only lasted for short periods of time.
I have sent, as discussed on call, a link with instructions to re-establish communications with the meter. Please email back if you need further assistance.
Thank you for your patience.
Kind Regards
Sam
A woderful experience with Utilita and Asanda Maphumulo
I was guided through setting up my account and app by your wonderful staff member named Asanda Maphumulo, who made me feel at ease at all times and a did a exceptional, supportive experience: 5 stars :)
5 September 2026
Unprompted review
Reply from Utilita
Hi Douglas
We're so pleased to hear about your positive experience! It's wonderful Asanda gave you such great service. Thank you for sharing your feedback.
Would you mind removing Asanda's surname from your review? We prefer to keep our staff surnames offline for security and privacy reasons.
Jacob
Absolute joke of a company!
Absolute joke of a company!! Leaves households even more vulnerable when we are in a cost of living crisis avoid ‘!!
5 September 2026
Unprompted review
Reply from Utilita
Hi Sophie,
I have called to discuss your review this morning at 10.19 am, unfortunately I was unable to reach you and left a voicemail.
Thank you for taking the time to leave a review. At Utilita, we strive to help every customer and will explore all available support options.
However, if these options have been exhausted, we may be unable to provide any further assistance directly.
We understand this can be disappointing, which is why we offer guidance towards other organisations and services that may be able to help.
Kind Regards
Sam
The Costumer Support is very helpful…
The Costumer Support is very helpful all my queries have been answered and guide me throughout the account creation.
5 September 2026
Unprompted review
Reply from Utilita
Hi Vincent
We're so pleased to hear that our team provided such a great service. Thank you for your kind words!
Jacob
Reply from Utilita
Hi Rozalia
Thank you for your fantastic review! We're so pleased to hear that you found our service to be professional and helpful. Your positive feedback is truly appreciated.
Jacob
Had a hiccup on my meter (first in over…
Had a hiccup on my meter (first in over 5 years,) polite chap on the phone sorted it out in about 30 seconds. Highly recommend. Brilliant customer service!
4 September 2026
Unprompted review
Reply from Utilita
Hi Darryl
We're so pleased to hear that our team was able to quickly resolve your meter issue with such efficiency. We're delighted you had such a positive experience with our customer service!
Jacob
Great customer service from Lily
4 September 2026
Unprompted review
Reply from Utilita
Hi Aleksandra,
Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service from Lily. We'll be sure to pass on your kind feedback, and we're sure she'll appreciate the recognition.
Thank you for choosing Utilita.
Kind regards,
Ash
So happy utilita are the best electric…
So happy utilita are the best electric company i phoned up to deal with a switch because someone had transferred my electric to ova and they dealt with my complaint efficiently am very pleased with the service they provide
4 September 2026
Unprompted review
Reply from Utilita
Hi Kay,
Thank you for your wonderful feedback. We're delighted to hear that our team was able to assist with your erroneous transfer issue and handle your complaint efficiently. Providing a smooth and supportive service is always our goal, and it's fantastic to know you were pleased with the outcome.
Thank you for choosing Utilita and for taking the time to share your experience.
Kind regards,
Ash
Rosie was very helpful
3 September 2026
Unprompted review
Reply from Utilita
Hi
Thank you for taking the time to share your feedback. We're so pleased Rosie was very helpful. We'll be sure to pass on your kind words.
Jacob
Rosie was extremely pleasant and…
Rosie was extremely pleasant and helpful. She resolved my issue very professionally and quickly. Brilliant service
3 September 2026
Unprompted review
Reply from Utilita
Hi Marlon
We're so pleased Rosie provided such a great service for you. Thank you for your wonderful feedback!
Jacob
I wasnt happy that i wasnt refunded…
I wasnt happy that i wasnt refunded what was left on my gas credit today.nit was very fustrating to be told could take 5 to 10 days. But the lady linda who I spoke to was extremely friendly and helpful. Even though my problem wasnt solved.
3 September 2026
Unprompted review
Reply from Utilita
Hi Christine
We appreciate you sharing your experience. We understand your frustration regarding the refund process and the waiting period. We're glad to hear that our team member was friendly and helpful despite the unresolved issue.
To investigate this further so we have sent a request via trustpilot for some more information. Unfortunately we have not received this so we cannot investigate your experience specifically. If you are still experiencing a delay with your refund please contact our customer service teams for an update.
Jacob
Rosie was great resolving our issues
Rosie was great resolving our issues
3 September 2026
Unprompted review
Reply from Utilita
Hi John,
Thank you for taking the time to leave a review. We're delighted to hear that Rosie was able to resolve your issues and provide the support you needed.
We'll be sure to pass your kind feedback on to Rosie, who will be pleased to know she made a positive difference to your experience.
Thank you for choosing Utilita.
Kind regards,
Ash
Reply from Utilita
Hi Mark,
Thank you for your wonderful feedback. We're delighted to hear that you received great, caring customer service. Providing friendly and supportive assistance is what we strive for, so it's fantastic to know we've made a positive impression.
We really appreciate you taking the time to share your experience and thank you for choosing Utilita.
Kind regards,
Ash
Thank you JJ
Called Utilita as my gas was not working after a switch. First advisor didn’t help and ended up hanging up then I spoke to a second advisor JJ. First of thank you JJ for being detailed in your assistance and making sure I did the right thing. In less than 2 minutes you figured it out and helped me sort out the issue
3 September 2026
Unprompted review
Reply from Utilita
Hi Larie,
Thank you for taking the time to share your feedback. We're sorry to hear that your initial experience was disappointing and that your call was disconnected. However, we're delighted to hear that JJ was able to quickly identify the issue and get your gas supply working again.
We'll be sure to pass your kind words on to JJ. Thank you for recognising his attention to detail and commitment to making sure everything was resolved correctly.
Kind regards,
Ash 🙂
Customer service at it's best
Yesterday, Rosie (from Southhampton) was our saviour! She listened patiently to our plight and kept us positive,the whole time, talking us through how to resolve a problem that had started with a stolen wallet and vulnerability. Everything was sorted and things put in place in the most professional way and with kindness. Rosie went above and beyond and we are very grateful. You are very lucky to have her!
2 September 2026
Unprompted review
Reply from Utilita
Hi Yvette,
Thank you for taking the time to share your experience. We are delighted to hear that Rosie provided such outstanding support during what must have been a very stressful situation. Her patience, professionalism, and kindness clearly made a real difference, and we're pleased she was able to help resolve everything and put the right support measures in place for you.
We will ensure your lovely feedback is passed on to Rosie and her manager. Thank you again for your kind words and for choosing Utilita.
Kind regards,
Ash 🙂
Was not happy about the service
Was not happy about the service , took me an hour to get through on the phone to be told someone will.be there within 3 hours, , the guy never turn untill 7 hours later,
l must say the guy told me he never got told about the job untill late,
He was very for the delay, but i dont blame him he did a good job .
zBut you need to improve your service.
2 September 2026
Reply from Utilita
Hi Karen
Thank you for sharing your experience. We know how stressful these delays can be and we're very sorry it took extra time to get to you in this instance. We review our scheduling and dispatch processes to improve our services and this example will help us do that. We are glad our technician provided good service despite the delay.
Jacob
What a lovely pleasant lady . Rosie (Southampton)
What a lovely pleasant lady , got everything sorted for me, and easy to converse with.Top marks, give the lady a rise or bonus. A credit to the team 😄👍👍.
2 September 2026
Unprompted review
Reply from Utilita
Hi Alexander
We're so pleased Rosie provided such a pleasant and helpful experience, getting everything sorted for you. Thank you for your wonderful feedback!
Jacob
UTILITA has no grip on their engineers
I'm not sure if UTILITA has a grip on what their engineers are doing when their customer service personnel book appointments for their customers, again a appointment was booked for an engineer to attend my property for a fault that occurred on the 31-08-2026, where the gas meter failed, waited all day on the 31-08-26 no engineer turned up, waited again on the 01-09-2026 same story. The coordination of their customer service department needs a total overall, their front staff seem fine, but the engineer department seem disorganise, this is the only explanation I can give for the bad customer service implementation.
2 September 2026
Unprompted review
Reply from Utilita
Hi Howard,
I'm sorry to hear this. I've requested your contact details through Trustpilot so we can reach out and discuss this further. Please check your email for a message from Trustpilot, since the request was made via their platform, it won’t come from a Utilita email address. I look forward to speaking with you soon.
Kind regards
Ash
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