The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
I ordered a distressed look coffee table and it arrived in good time and I like it but some of the holes weren’t in the correct place for the legs/ side of table meaning I couldn’t screw all of them i... See more
Company replied
The product (a replacement awning canvas) was well made and well priced, but did not include the threading cable needed to fit it to the awning frame. As this had been supplied with the original canva... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a steel sideboard
I purchased a steel sideboard, it says 2-3 business days and it arrived after 7; the material is very poor and I had a professional person who installed it and it took him 7 hours, the holes would not match and hundreds of little screws, that was crazy to put together, not much stable. Don’t buy it
18 June 2026
Unprompted review
Reply from vidaXL
Hello Alessandra,
Thank you once again for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and appreciate you giving us the opportunity to review your concerns.
Following your review, we reached out to you directly by email on multiple occasions in the hope of discussing the matter further and learning more about your experience. Unfortunately, we have not received a response.
As we have been unable to establish contact, we will now consider this case closed. However, should you still require assistance, please feel free to reply to our previous email or contact us directly at feedback@vidaxl.ie and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
The goods are great
The goods are great, but the delivery was cancelled, so I waited in all day thought those days were long past, so I got it two days later
16 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear you are happy with the product, but we are sorry that your delivery was cancelled and caused inconvenience. We understand how frustrating this must have been. Please feel free to contact us at feedback@vidaxl.ie if you would like us to look into this further.
Kind regards,
JC
vidaXL
The item arrived in good time
The item arrived in good time. Ok quality for what I ordered and shall do the job. Not sure how many years I'll get out of the metal planter frame but sure we'll see. Ordering was easy and efficient.
5 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that your order arrived in good time and that you are satisfied with the quality for the intended use. We also appreciate your comments regarding the ease and efficiency of the ordering process.
Kind regards,
JC
vidaXL
Sold a returned box missing 9 pieces
1. Order came a week late
2. Box came with holes in it and scissor marks as if it was someone else’s return
3. Could hear all the pieces (and see through the holes) no styrofoam protection
4. Opened the box to no manual and immediately notice there is only 1 leg for my dresser, 3 are missing. Pieces are not labelled
4. Had to go onto the site to find the manual then to find I’m meant to have 45 pieces to put together; I have 36 pieces in my parcel
5. 3 pieces have literal boot marks on them. Black filthy boot marks from someone standing/ walking on the pieces
Very very very poor experience. I have asked for a phone number and email ro complain and see what they will do
9 June 2026
Unprompted review
Reply from vidaXL
Hello Jeanie,
Thank you for your feedback.
We are sorry to hear about the condition in which your order arrived and the issues you experienced with the packaging and missing components. We understand how disappointing and frustrating this must have been.
Following our review of your case, we have been in contact with you directly to investigate your concerns and work toward an appropriate resolution. We appreciate the time you took to provide additional information and cooperate throughout the process.
We sincerely apologize again for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve our products and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
I feel very very disappointed as I…
I feel very very disappointed as I received the item with missing main part without it the item doesn't work. I could just place it in the bin, which will cost me more to get rid of it as is big item. The customer care said can't send me par only offer small amount of money for the part, which can be buy so useless again, I said money back or replacement no answer for over a month...
30 April 2026
Unprompted review
Reply from vidaXL
Hi Agnieszka,
Thank you for taking the time to share your feedback.
We are pleased that we were ultimately able to reach a resolution for your case. However, we sincerely apologize for the inconvenience and frustration caused by receiving an item with missing parts and for the time it took to resolve the matter.
We appreciate your patience throughout the process and thank you for giving us the opportunity to address your concerns. Your feedback has been noted and will help us improve our products and services moving forward.
Kind regards,
Tanya
vidaXL Webcare Team
Excellent price
Excellent price, good communication throughout ordering/ delivery.
20 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the excellent price and clear communication throughout your order and delivery. Your support is greatly appreciated.
Kind regards,
JC
vidaXL
Vida XL customer service play games to…
Vida XL customer service play games to avoid giving refund. They ask for the same information you have already supplied, as though you never sent anything. I think they play games to avoid a refund, even after they have clearly authorised a return. it's an old trick but they avoid paying you this way!! Stay away!
5 June 2026
Unprompted review
Reply from vidaXL
Dear Brian,
Thank you for your feedback.
We previously reached out to you to review your concerns and offer assistance; however, as we have not received a further response, we will now consider this matter closed.
We understand that your experience was frustrating, and we appreciate you taking the time to share your concerns with us. Feedback such as yours helps us identify opportunities to improve our service and communication.
Should you still require assistance or wish to discuss the matter further, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to review your case.
Kind regards,
Tanya
vidaXL Webcare Team
Very very poor quality not even worse…
Very very poor quality not even worse the money you pay. My advise stay away.. bought a pine wood shed, the shed basically is that flimsy that it break in ur hand while puting it together.. it is not worse even assembly... stayyy awayyyy
5 June 2026
Unprompted review
Reply from vidaXL
Hello Dee,
Thank you again for sharing your feedback.
We previously reached out to learn more about the concerns you experienced with the shed and to see how we could assist. As we have not received a response, we will now close our follow-up on this matter.
Should you still require assistance or wish to discuss your experience further, please feel free to contact us at feedback@vidaxl.ie. We would be happy to review the details and see how we may be able to help.
Thank you for your time and feedback.
Kind regards,
Tanya
vidaXL Webcare Team
Utter and complete incompetency
I tried to buy some planters from them. All items arrived damaged, some during transit, some had manufacturing defects. I contacted them and they said they would replace them. Sure, that sounds great. Then I received a notification about getting a refund instead of replacement. I contacted them again and they reassured me that yes I will get my replacements. The courier coming to pickup the return came at an undisclosed time when we were not even home and couldn't even try to schedule being there for the collection.
Finally, I received the refund and that is the last contact I ever want to have with them.
7 April 2026
Unprompted review
Reply from vidaXL
Hello Mr. T,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate you taking the time to share it with us.
As we have not received a response to our previous request for further information, we are unable to investigate the matter further and will now proceed with closing this case.
Should you still require assistance or wish to discuss your experience with us, please feel free to contact our team directly at feedback@vidaxl.ie, and we will be happy to review your concerns.
Thank you again for your feedback.
Kind regards,
Tanya
vidaXL
Do not order from this company
Do not order from this company. I purchased a retractable wind breaker that doesn’t retract. I called for an address to return and they would not provide the information, instead they ask for video footage of the item not working before they will consider if I can return. I was offered £14 to keep it instead ??? It’s faulty why would I want to keep it . Now left with an item that is not fit for purpose and a loss of £60. Terrible customer service , avoid !!!
4 June 2026
Unprompted review
Reply from vidaXL
Hello Lisa,
Thank you for your feedback.
We are sorry to hear about your experience and understand your disappointment regarding the product and the support you received.
We have previously requested additional information via Trustpilot so that we can locate your order and review the matter in detail. Unfortunately, we have not yet received the information needed to investigate further.
At your convenience, please respond to our Trustpilot request with your order details. Alternatively, if you require any assistance, you are welcome to contact us directly at feedback@vidaxl.ie, and we will be happy to look into this for you.
We appreciate the opportunity to assist and look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
The scarifier was only ok
The scarifier was only ok. I had to upgrade the wheels to 1 inch smaller and far more robust as they failed almost immediately.
You may need to get a longer bolt to level the unit with the lawnmower. Once all of the above is done. It works ok to well.
25 May 2026
Unprompted review
Reply from vidaXL
Hello Robert,
Thank you for taking the time to share your feedback.
We are sorry to hear that the scarifier required modifications before it could be used satisfactorily and that the original wheels did not meet your expectations. We understand how disappointing it can be when a product requires additional adjustments to perform as intended.
We appreciate your detailed comments regarding the wheels, setup, and overall performance, as feedback like yours helps us identify opportunities for improvement.
As we have not received a response to our previous email, we will now proceed with closing this case. However, if you still require assistance or would like us to review your concerns further, please feel free to contact us at feedback@vidaxl.ie, and our team will be happy to assist you.
Thank you again for your feedback.
Kind regards,
Tanya
vidaXL Webcare Team
Poor quality weed membrane
I bought white weed membrane 25 x 2 Mts. I was a bit dubious because it was very reasonable. If something seems too good to be true it probably is, but I couldn't find it for sale anywhere else. The quality is absolutely rubbish. Even the finished side edges frayed, not to mind the areas I had to cut, that just went to fritters. I used it but I know I will regret it as I feel I've just wasted a few days putting it down and I'll end up having to re do it all again shortly I fear. I would have happily payed double, even triple the price for a quality product. I will never again shop on this website, even if I can't find the product anywhere else.
Follow up...
The customer care team appear to be genuinely empathetic and anxious to resolve issues promptly. My recommendation to the business is to check the quality of the products they offer for sale prior to advertising them on their website. My advice to customers is to only buy products that have already been reviewed by other customers
27 March 2026
Unprompted review
Reply from vidaXL
Hello Josephine,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the weed membrane and the frustration caused during installation, particularly after investing significant time and effort into your project. We completely understand your disappointment regarding the product performance and the concerns you raised about fraying and durability.
Following your review, we reached out to you directly to better understand the situation and review your case in detail. We truly appreciate the time you took to explain everything and for allowing us the opportunity to discuss this further with you.
We are pleased that we were able to speak with you and reach a mutual understanding and close this to resolution.
Your comments have been shared with our relevant teams for further review to help improve both our product quality and customer experience going forward.
We are genuinely sorry that your experience did not meet expectations, but we appreciate your openness in discussing the matter with us.
Kind regards,
Tanya
vidaXL
I would say dont buy off this site…
I would say dont buy off this site unless you have surgical skill and precision tools.
Bought a small metal side board in anthracite the SKU is 853400.
It came out if the boat with a scratch on one of the panels to start with. The screen is actually plastic not glass and its just really poor quality.
Weve tried putting it together over several days buts its ridiculously finicky. You would need to align everything with surgical precision and have special miniature screw drivers. They should have used dowels. The more pieces you join the harder it is to access the tiny little screw holes with the tiny little screws.
We've given up. Save yourself the headache
1 June 2026
Unprompted review
Reply from vidaXL
Hello Fiona,
Thank you for sharing your feedback.
We are sorry to hear that the cabinet did not meet your expectations and that you experienced issues with the condition of the item upon arrival, as well as difficulties during assembly.
Following your review, we contacted you via email on multiple occasions to better understand your concerns and determine how we might assist. Unfortunately, we have not received a response.
As we have been unable to obtain further information, we are currently unable to investigate the matter further. However, if you still require assistance, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to review your case and explore possible solutions with you.
Thank you for taking the time to share your experience. Customer feedback is important to us and helps us continue to improve our products and services.
Kind regards,
Tanya
vidaXL
Very happy with my order
Very happy with my order, if you like making flat pack furniture these gates are no problem.. My parcel was delivered to someone else which is a bit annoying, but it turned up at my house later in the day. The parcel was very heavy, so id never have gotten it home by myself.
15 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear you are very happy with your order and that the gates were easy to assemble. We are sorry to learn about the delivery issue and understand how inconvenient that must have been, even though it was eventually resolved.
If you need any further assistance, please contact us at feedback@vidaxl.ie.
Kind regards,
JC
vidaXL
This is my second item from this…
This is my second item from this company. I am very happy with the quality of the product and the timely delivery. I will be using this company again
16 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind feedback and for choosing us again. We are delighted to hear that you are happy with the quality of the product and the timely delivery. We truly appreciate your continued trust and support.
Kind regards,
JC
vidaXL
Was all great!!
1 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your feedback. We are happy to hear that everything was great with your order. Your satisfaction is highly appreciated.
Kind regards,
JC
vidaXL
Satisfied customer
Found what I was looking for. It was easy to order online. And was delivered in good time. Another happy customer.
22 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your feedback. We are happy to hear that you found what you were looking for and that the ordering process and delivery went smoothly. It’s great to know you are another satisfied customer.
Kind regards,
JC
vidaXL
Ordered a planter from the site
Ordered a planter from the site, it arrived quickly, very sturdy when put together. Exactly as described. Have already ordered more items
4 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are pleased to hear that your planter arrived quickly, matched the description, and met your expectations in quality and sturdiness. We truly appreciate your continued trust in vidaXL.
Kind regards,
JC
vidaXL
Quite big selection of available…
Quite big selection of available furniture of surprisingly proper quality and competitive prices. Instant shipping and fast delivery.
25 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are happy to hear that you are pleased with our selection, quality, competitive prices, and fast delivery. Your satisfaction means a lot to us.
Kind regards,
JC
vidaXL
Very poor customer service
Ordered the wrong size stair mats, tried to return them but completely ignored by customer service, three emails and used the bot and no response, very poor customer service.
26 May 2026
Unprompted review
Reply from vidaXL
Hello Siobhan,
Thank you for taking the time to share your feedback.
We are sorry that your initial experience was impacted by delays in receiving assistance regarding your return request. We understand how frustrating it can be when you are seeking support and do not receive a timely response.
Following your review, we were able to correspond with you directly and review your case further. We appreciate the time you took to work with us throughout the process and thank you for your patience while we addressed your concerns.
We are pleased that we have now been able to bring your case to a conclusion. Your feedback is important to us and helps us identify areas where we can continue to improve both our service and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
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