Working with Sklum is super easy. I love the products I purchased. The entry way cabinet was delivered inside of my house all assembled before I received it. The piece is beautiful and matches perfect... See more
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I never usually leave reviews, but had to give this company 5 stars. After seeing mixed reviews, I was hesitant to place my order but couldn’t find anything else I loved as much anywhere else so decid... See more
Company replied
Customer service leaves a lot to be desired. Items show in stock and ready to ship within a few days. However, rarely do they ship when advertised and continued delays thereafter are common. Don't buy... See more
Company replied
Design is very nice, price is fair. Quality of materials varies a lot. Especially fixture and screws are of very poor quality. Instructions are often vague. Shipping service is awful, no comunication... See more
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Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
290K reviews
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Horrible overall customer experience and still no sign of my purchase
Ordered items in April with delivery date after 6 months, I knew it in advance so ok.
Come the 5.5 months mark, I get an email that the items will be shipped 3 months after the original date so now looking at January…maybe because it’s still not guaranteed.
Spoken with a customer service agent that not only was not helpful, she was also rude.
I had bought from this shop before and the experience had been ok, now it’s just terrible. They are not going to get my money ever again
5 November 2026
Unprompted review
Reply from Sklum
Thank you for sharing your feedback. We are sorry for the inconvenience caused by the extended delivery delay reported regarding your April purchase and the interaction you had with our team. Please note that while items with future availability depend on scheduled stock arrival, orders can be managed or cancelled directly from your customer account area under order history at any time before preparation begins. As your review does not include your purchase details, we will reach out to you through Trustpilot to request your order reference so we can check the current status and continue assisting you.
Customer Service at Sklum.com
I bought £10k worth of outdoor…
I bought £10k worth of outdoor furniture and fittings. The products look great but the quality and aftersales service is dreadful. I had reason to complain twice within 3 months of purchase, Firstly the paint coating on two tables had delaminated, cracked and peeled off leaving the bare metal exposed and rust and an outdoor upright Solar powered lamp had filled with water and damaged the electronics. They refused to replace the items under warranty as apparently the OUTDOOR SOLAR lamp should not be left exposed to the elements, I pointed out the sun is one of those elements. The tables were not covered by the warranty as apparently there was no fault.
1 September 2026
Unprompted review
Reply from Sklum
Hello JJ,
Thank you for sharing your review with us. We take note of your comments regarding the peeling finish on the tables and the water affecting the solar lamp, as well as the warranty resolution you received.
To locate your purchase and review what occurred, we will continue in contact with you via Trustpilot to request your order details.
Customer Service at Sklum.com
Misleading delivery dates and terrible communication.
I ordered the Nolvia Stainless Steel Wall Shelf on 8 October, advertised as in stock and ready to ship, with delivery expected 27–29 October.
Those dates passed with no delivery or communication. After chasing through their AI chatbot, I discovered the delivery had been pushed back to 3–4 November. Those dates have now passed too, and my tracking hasn't updated since 22 October, with the parcel apparently still sitting in Valencia!
Customer service is frustratingly limited to 9am–2pm, and there has been no proactive communication or explanation for the delays.
Almost a month later, I still have no idea when or if my order will arrive. I now want a full refund so I can shop elsewhere.
Very disappointing and completely unacceptable. I would not recommend SKLUM.
5 November 2026
Unprompted review
Reply from Sklum
Hello Ari, thank you for sharing your review. We apologize for the inconvenience regarding the delay with your Nolvia wall shelf and the lack of recent tracking updates. For shipments to the UK, transit typically takes between 10 and 12 working days once dispatched from our facilities. As you mention that the tracking has remained static and you are requesting a full refund, we will contact you via Trustpilot to request your order reference so we can review the shipment and assist you with your cancellation and refund request.
Sklum.com Customer Service
On the expected delivery date
On the expected delivery date, I received no update from the transport company, and Sklum had no information about my order. After waiting a month, I still didn’t know whether or when it would be delivered.
Sklum eventually told me they had opened a claim and would contact the transport company to check whether the order could still be delivered. If not, they said they would send a replacement, but couldn’t provide a more specific timeframe. While I appreciate that they are looking into the issue, the lack of clear information after such a long wait is unacceptable.
5 November 2026
Unprompted review
Reply from Sklum
Hello Mariavittoria,
Thank you for sharing your review.
We are sorry for the delay you experienced with your delivery and for the lack of clear updates regarding the status of your shipment and the claim opened with the transport company. We will continue in contact with you via Trustpilot to request your order details so we can look into the claim and provide you with an update.
Customer service team at Sklum.com
Nightmare
My experience with Sklum has been an absolute nightmare.
I purchased a chest of drawers and a nightstand for around €900. The nightstand never arrived, and the chest of drawers was delivered completely damaged. I reported the issue immediately and requested its collection.
Over two months later, countless emails and phone calls, and four failed collection appointments, I have only received a refund for the missing nightstand. I am still stuck with a damaged, unusable chest of drawers and €530 out of pocket, not to mention the additional cost of having to buy a replacement.
Sklum keeps apologising and blaming the carrier, while the carrier remains impossible to reach. Meanwhile, I am left to deal with the consequences of their poor service.
This has been by far the worst shopping experience of my life. I feel completely disrespected and let down.
I would strongly advise anyone against buying from Sklum.
1 September 2026
Unprompted review
Reply from Sklum
Thank you for sharing your feedback, Maria.
We apologize for the situation described regarding the damaged chest of drawers and the collection appointments. Please note that once a returned item is received at our warehouse, the corresponding refund is processed to the original payment method. To look into your case, check the details of the collection and assist you with the resolution, we will contact you via Trustpilot to request your order details.
Customer Service at Sklum.com
Great delivery, amazing quality and unique design
I never usually leave reviews, but had to give this company 5 stars. After seeing mixed reviews, I was hesitant to place my order but couldn’t find anything else I loved as much anywhere else so decided to give it a chance. I am so glad I did. My order arrived right on time, in amazing condition and the coffee table is so stylish and unique. Thank you!
4 November 2026
Unprompted review
Reply from Sklum
Hello Macey,
Thank you very much for taking the time to share your review and for giving us a chance. We are delighted to hear that your order arrived right on time and in perfect condition, and that your new coffee table brings that unique style to your space.
Customer Care at Sklum.com
Servicio de entrega horrible
3 November 2026
Reply from Sklum
Hola, Sara:
Muchas gracias por trasladarnos tu valoración. Te pedimos disculpas por los inconvenientes con el servicio de entrega de tu compra. Nos pondremos en contacto contigo a través de Trustpilot para solicitarte los datos necesarios y revisar lo sucedido.
Atención al cliente de Sklum.com
Reply from Sklum
Hello Telmo,
Thank you very much for taking the time to share your review. We are delighted to know that you had a great experience and that you are enjoying your purchase.
Customer service at Sklum.com
Reply from Sklum
Thank you very much for taking the time to share your review and for your kind words. We are delighted to know you had a positive experience with us.
Sklum.com Customer Service
Otra vez después de llegar tarde el…
Otra vez después de llegar tarde el envío resulta que viene defectuoso el sofá.
Desde luego, no recomiendo comprar en esta marca, porque no es la primera vez que pasa.
Once again, following a significantly delayed delivery, the sofa has arrived defective.
This level of service is simply unacceptable. It is not the first time I have experienced serious problems with this company, and the repeated failures demonstrate a clear lack of quality control and customer care.
I would strongly advise against purchasing from this brand. Based on my repeated experiences, I cannot recommend this company under any circumstances.
4 November 2026
Unprompted review
Reply from Sklum
Hola, Anke:
Muchas gracias por compartir tu opinión. Sentimos la demora en la entrega y que nos indiques que el sofá presenta defectos al recibirlo.
Para poder revisar lo sucedido con tu compra y ayudarte a encontrar una solución, contactaremos contigo a través de Trustpilot para solicitarte los datos del pedido. Si lo deseas, también puedes registrar la incidencia directamente accediendo a tu área de cliente en el apartado de tus pedidos, entrando en el detalle del pedido correspondiente y seleccionando la opción para notificar la incidencia, adjuntando fotografías actuales del producto y de su embalaje.
Atención al cliente de Sklum.com
Customer service leaves a lot to be…
Customer service leaves a lot to be desired. Items show in stock and ready to ship within a few days. However, rarely do they ship when advertised and continued delays thereafter are common. Don't buy if you need item within indicated timeframe. And, when making online inquiry as to status, AI says can't find or if you question search the apologize indicating error.
4 November 2026
Unprompted review
Reply from Sklum
Hello Rosario,
Thank you for sharing your review with us. We are truly sorry for the inconvenience experienced with delivery timeframes and the online status inquiries.
Regarding customer service, our virtual assistants are available 24/7 to assist with automated queries, while during business hours our team assists via email, online chat, and telephone.
As we do not have an order reference linked to your review, we will contact you directly via Trustpilot to request this information so we can look into what happened with your order and assist you properly.
Customer service at Sklum.com
Design is very nice but the rest not so much
Design is very nice, price is fair. Quality of materials varies a lot. Especially fixture and screws are of very poor quality. Instructions are often vague. Shipping service is awful, no comunication or way to plan the delivery date or time
3 November 2026
Reply from Sklum
Hello Matteo,
Thank you for taking the time to share your review.
We are glad to know you like the design and pricing. Regarding delivery, with our standard shipping service, specific delivery dates and times cannot be scheduled in advance, as delivery schedules depend directly on the transport company's delivery routes.
We also take note of your comments regarding the assembly instructions and hardware. If any screws or fixtures were defective or if you need assistance with your items, we will reach out to you via Trustpilot to request your order reference and look into this for you.
Customer Service at Sklum.com
Good quality
Good quality.
Beautiful and as shown in the photos on the website.
Perfect delivery from JPhome.
3 November 2026
Reply from Sklum
Hello N & B,
Thank you very much for taking the time to share your review. We are delighted to know that you are pleased with the quality and design of your items, as well as the smooth delivery service.
Customer Service at Sklum.com
Working with Sklum is Super Easy
Working with Sklum is super easy. I love the products I purchased. The entry way cabinet was delivered inside of my house all assembled before I received it. The piece is beautiful and matches perfect with the jute rug and jacket rack to make my entryway look beautiful. I would definitely use Sklum to purchase other pieces of furniture as needed.
3 November 2026
Reply from Sklum
Hello Cary,
Thank you so much for sharing your feedback with us. We are delighted to hear that you love your entry way cabinet, jute rug, and jacket rack, and that everything looks great in your home. It is wonderful knowing your experience was smooth and that you would choose Sklum again.
Customer Service at Sklum.com
Reply from Sklum
Hello Dot,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality of your items.
Customer service at Sklum.com
Charged but it doesn't show any order
I bought a stool and got charged for it, showing as successful transaction on the website. When I didn't receive the confirmation email, I tried contacting customer service but they only work 9 am till 2 pm. Checked my user account and the product is in the basket now but can't get any assistance till tomorrow if lucky.
3 November 2026
Unprompted review
Reply from Sklum
Hello Susana, thank you for sharing your feedback with us.
Regarding what you mention about being charged for your stool while the item remained in your basket without an order confirmation email, we want to help you review what occurred. When a transaction does not generate the order automatically, we need to verify the payment method used, the date, and the transaction details to trace the payment.
We will contact you directly via Trustpilot to request these details so we can check the charge and assist you promptly.
Customer Service at Sklum.com
Terrible quality and even worse customer service
I purchased the Archer outdoor garden table from SKLUM, and after just a few months of normal exposure to rain, the tabletop is completely deteriorating. The surface coating is peeling off extensively, leaving the table looking absolutely terrible.
This is a table explicitly marketed for outdoor use. How can garden furniture be so poorly made that it cannot withstand ordinary rain?
What is even more disappointing is SKLUM's customer service. Despite providing clear photographic evidence of the damage, my complaint was simply rejected, with no refund, replacement, or satisfactory solution offered.
Extremely disappointing product quality and complete lack of accountability. I certainly would not recommend SKLUM to anyone looking for durable outdoor furniture.
Avoid this company if you expect quality products and reliable after-sales service.
3 November 2026
Unprompted review
Reply from Sklum
Hello Guille, Thank you for sharing your review with us. We take note of what you mention regarding the Archer outdoor table, the deterioration and peeling of the tabletop after exposure to rain, and your dissatisfaction with how your claim was resolved. Once an incident has already been handled, it cannot be reopened through the customer account. In these situations, cases can be re-evaluated by contacting Customer Support directly via our contact form or by phone, attaching updated photos so the team can review the condition of the item. As your review does not include your order reference, we will reach out to you via Trustpilot to request this detail and look into your case. Customer Service at Sklum.com
When you thought it was over!!!
Despite me saying I wanted nothing more to do with you you have dumped 2 huge boxes outside my house !!!!
Please remove them immediately
3 November 2026
Unprompted review
Reply from Sklum
Hello Grainne, Thank you for sharing your review. We note what you mention regarding the two large boxes delivered outside your home and your request to have them collected. To locate your file and assist you with this situation, we will reach out to you directly through Trustpilot to request your order details. Customer Service at Sklum.com
Terrible service, avoid Sklum
The delivery and customer service was terrible. we asked over 10 times to change our address by email and phone so the product arrives to the correct address. After Sklum said it had been updated, the product never arrived.
They wasted peoples money and time on shipping.
After the 4th time they sent the light from Spain, it was clear someone at Sklum isn't doing their job properly and we asked for a refund.
14 October 2026
Unprompted review
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